Jive's Gia Lyons and Thomas Reuters' Ellen Anderson did a deep dive on how a social intranet can enable employees to easily collaborate and deliver quality work—to boost performance.
In this presentation, Ellen Anderson shares how her team uses a social intranet for IT project management and to address obstacles to high performance (including lack of collaboration and ability to share). Learn how Ellen drives projects forward with Thomson Reuters' intranet.
Learn more at http://bit.ly/1aTo6Vq
5. Official info & comms Finding info & experts Getting work done
6. Official info & comms Finding info & experts Getting work done
To drive
Strategic
Alignment
Innovation Productivity
7. Official info & comms Finding info & experts Getting work done
Strategic Alignment Innovation Productivity
8. Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Strategic Alignment Innovation Productivity
mobile access
reach & sentiment
KPI metrics
executive dashboard
9. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
10. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Email
Phone calls
Conf rooms
Web mtgs
Chat
messaging
Wikis
MS Office
Google
Docs
SharePoint
Dropbox
Basecamp
CRM, ERP
Develop
products
Develop
campaigns
Update
websites
Plan events
Launch
products
Create client
presos
Write
proposals
Manage client
projects
Resolve
customer
issues
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
actions
decisions
context
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
11. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Email
Phone calls
Conf rooms
Web mtgs
Chat
messaging
Wikis
MS Office
Google
Docs
SharePoint
Dropbox
Basecamp
CRM, ERP
Develop
products
Develop
campaigns
Update
websites
Plan events
Launch
products
Create client
presos
Write
proposals
Manage client
projects
Resolve
customer
issues
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
actions
decisions
context
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
All connected in a
single system of
collaboration and
communication.
12. Ask an
expert for
help
Reuse
existing
documents
Solicit input
on decisions
Learn a new
skill
Learn a new
job
Solicit ideas
Improve an
idea
Staff a
project
Official info & comms Finding info & experts Getting work done
Intranet
(SharePoint)
Wikis
Email
cascades
Town halls
All-hands
calls
Printed
publications
Department
meetings
LMS
HRIS
HR/IT info
Exec
comms
Company-
wide comms
Divisional
comms
Onboarding
Managing
talent
Product
certification
Email
Phone calls
Conf rooms
Web mtgs
Chat
messaging
Wikis
MS Office
Google
Docs
SharePoint
Dropbox
Basecamp
CRM, ERP
Develop
products
Develop
campaigns
Update
websites
Plan events
Launch
products
Create client
presos
Write
proposals
Manage client
projects
Resolve
customer
issues
Corp
directory
Shared
drives/CMS
Communities
of practice
Yammer
Chatter
IBM
Connections
Email
LinkedIn
Google
Google+
Strategic Alignment Innovation Productivity
mobile access
actions
decisions
context
mobile access
activity tracking
recommendations
personalized search
mobile access
reach & sentiment
KPI metrics
executive dashboard
Let’s focus on this now.
14. 14
Ellen Anderson
• Sr Program Manager,
MIS - Enabling
Technologies
• Joined West in 1994
• Worked in many roles at
Thomson Reuters from
data center to
development to program
offices
• ellen.anderson@thomsonreuters.com
15. 15
KEY STATS
60,000 employees in 100 countries
Listed on the NYSE and TSX
– symbol TRI
2012 Revenue – $12.9 billion
Who are we?
The worldThe world’s leading source of intelligent information’s leading source of intelligent information
for businesses and professionalsfor businesses and professionals
17. 17
About program management
• Program governance
- business units
- departments
- programs
• Tools to manage projects and programs
- project schedules
- file sharing sites
- financial tracking
18. 18
Common problems
• Too many emails - lost and disconnected
• Information ‘filed’
- disconnected without context of discussions, questions
and conversions
- disparate site from company news and information
- static and rotting
- permission maintenance
• Geographically dispersed team
• Meetings, meetings, and more meeting
19. 19
What we wanted
• Fewer meetings
• Easier to find people who can help
• Less playing monkey in the middle
• Easier to find information we can learn from, or
reuse – reduce duplication
• Faster way to get a project team up and running, and
new team members
• Higher quality project deliverables – higher customer
satisfaction
20. 20
New way to run projects
The Hub - Our social intranet
21. 21
Our social intranet
• 1 million daily page views
• 65k employees + contractors working together on
The Hub
• Rapid adoption and engagement
• A tool to approach projects in the manner that we
work
22. 22
How we changed
• Leveraged the wild adoption of The Hub
• Knew it could be better: walk the talk
• Asked every team member to use The Hub for
project communication
- documents, discussions, questions, changes, anything
• Brought back stragglers
• Used the outlook and office connectors
• Change! Lead!
23. 23
lessons learned in changing behavior
• Keep at it
• Encourage one another
• Watch for non-responsiveness, give a nudge
• Watch for rogue emails, bring it back in
• Use widgets on pages, such as watch a tag to
highlight project hot spots
• Be thoughtful about categories and tags
24. 24
What it looks like
• Many projects belong to a group
• Not all projects look alike
• Use @ mentions
• Use email reply to post
• Post schedules as images
• Use questions and answered option
• Use mobile module
• Use outlook / office connector
• Go live discussion threads
28. 28
What We experienced
• Less meetings
• Documentation with improved meaning
• More connected team
• More engaged team
• More experts
• Improved stakeholder engagement
• New team members get up to speed faster
• Better delivery
29. 29
What next
• Sharing how to use The Hub for projects
• Sharing how to use connectors, apps, mobile, etc
• Working with project managers at Thomson Reuters
to change, collaborate, stop just stuffing documents
for storage
30. 30
What else
• Be serious about it
• Project management requires collaboration
• Project managers need to lead
• Project managers need to change