John Hudson

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John is currently the Operations Director of Thinking Dimensions (UK) a position he has held since the UK Company was established in 2007. He is responsible for the day to day operation of the company and the growth of the business around the KEPNERandFOURIE™ range of products in the field of Continual Service Improvement. John has been involved in development, marketing and delivery of the KEPNERandFOURIE™ products since 1997 in the EMEA region working with organisations in IT, Finance, Pharmaceutical, Aerospace and Education at various levels dependent on the customer needs. John started his professional career as a teacher in Rhodesia in the early 1970’s at a number of schools as a

root cause analysis kepnerandfourie incident management language of risk risk apollo 13 cybersecurity managing process making decisions thinking processes potential problems intuitive process management questioning techniques core issues prioritize critical thinking skills stakeholders project management problem management fault finding divergent thinking mttr convergent thinking service recovery root cause problem solving decision making technical cause

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John Hudson

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Information Technology - Discover the Root Cause and Develop a solution through structured processes

ItRCA – An Intuitive Structured Process to Identify, Investigate and Fix Incidents

Jh tdg stakeholdersandprioritywise_june_2015

Tdg risk wise_cib_oct16

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Internal communication and employee engagement by Rachel Miller

Stakeholder Communication

Root Cause Analysis By Deepak

Root cause analysis - tools and process

Problem Management

The Disruptive Nature of Digital Learning: Ten Things We've Learned

Basic Six Sigma Presentation

Thinking Dimensions Global Annual Partners' Meeting

Business and ITSM on the same page at last! ITIL, TOGAF and COBIT working together