1. Jerome Holland | Page 1 of 4
 501.580.9917 |  jerome@jeromeholland.com
 www.jeromeholland.com | http://linkd.in/jeromeholland
Currently resides in Little Rock AR –Open to relocation
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S E N I O R B U S I N E S S S Y S T E M S A N A L Y S T
critical expertise in warehouse management, multi-channel distribution and operations
P r o f e s s i o n a l S u m m a r y
Lean Six Sigma Black Belt certified systems and distribution professional with demonstrated accomplishments and 20+
years experience in global warehouse management for multi-channel distribution enterprises. Proven success in
technology/business solutions in a vast array of processes across multiple business verticals and platforms. With direct
accountabilities to IT Managers, Project Managers, Operations Directors and General Managers, a performance coach,
mentor and thought leader who relentlessly seeks to improve revenue streams, secures long-term customer value and
fosters relationships on core values of trust, integrity and responsiveness. Demonstrated results in establishing and
managing key channel partner relationships in both leadership and individual contributor roles. Recognized as a subject
matter expert for providing process solutions that meet demanding time constraints and exceed expectations through
exceptional communication, negotiation and c-level presentations in fast-paced, hyper-growth organizations.
C r i t i c a l S k i l l S e t
P r o f e s s i o n a l E m p l o y m e n t H i s t o r y
Arkansas Department of Workforce Services 2014-Present
FRAUD, INVESTIGATION, RECOVERY, & ENFORCEMENT (F.I.R.E.) ADMINISTRATIVE SPECIALIST
Reporting to the Fiscal Support Supervisor, to support the department’s Fraud, Investigation,
Recovery and Enforcement (FIRE) division. Core responsibilities in unemployment file analysis and
review to ensure accuracy, along with Federal/State regulatory compliance and laws. Liaise and
communicate with submitting agencies in rectifying errors prior to approval or rejections. Partner
with investigators in fraud cases, data collection and analysis, and support claimants/employers with
general telephone and email support. Further accountabilities in the identification and investigation
of unemployment benefit over-payments and refunds.
TheSixSigmaWay 2012-2014
BUSINESS DEVELOPMENT MANAGER
With direct accountabilities to the President, build market position in locating, developing and
defining business relationships by identifying new business opportunities, maintaining key
relationships and negotiating and closing business deals. Conduct sales and marketing calls to book
meetings with potential clients and coordinate efforts to improve the customer experience at the
point of sale. Handle product sales increase, individual sales efficiency and account bases by
assessments of sales activity plan while performing client presentations articulating the value
proposition of product, solution, and service offerings. Produced pricing opportunities to stimulate
repeat sales while ensuring customer program satisfaction and while providing management with
suggestions for improving volume, market share and price levels.
 Supply Chain Management  Process Improvement  Business Analytics
 Quality Control/Assurance  Lean Six Sigma  Project Management
 Warehouse Management  Metrics Implementation  Application Testing
 Systems Implementation  Inventory Controls  Financial Analysis
accountability, accountable,
accounting, accurate, achieve, activity,
adhoc, adapt, align, analysis, analysis,
analyst, analytic, analytical, analyze,
apparel, application, application
testing, apply, aptitude, assign,
assigned, attention, audit, batch,
brainstorm, brainstorming, budget,
budgetary, budgeting, business,
business systems analyst, capability,
carton, center, centralize, chain, claims,
collaborate, collaborative, collect,
communicate, communication,
communicator, competitive, complex,
compliance, computer, computer
system, concept, conceptual,
configuration, consolidate, constraint,
constraints, consultant, controllable,
conversions, coordinate, coordinating,
coordination, corporate, corrective,
corrective, cost, cost, cost accounting,
create, created, creation, credibility,
critical, customer, customer service,
d/sifot,, daily, dashboard, data, data,
data analysis, data mining, data
structure, database, dc, deadline,
define, degree, deliverable,
demanding, demonstrated,
department, departmental, design,
detail, develop, developer,
development, difot, dimension,
disparate, disseminate, distribution,
distribution center, distribution cost,
divestiture, document, documentation,
documented, drive, effective,
effectively, effectiveness, efficiencies.,
employee, end user, enhance,
enhancement, escalate, establish,
evaluate, exceed, excel, expectation,
expectations, experience, expertise,
external, facilitate, facilitator, facility,
fact-finding, fast paced, fast-paced,
filter, finance, financial, flexibility,
focus, focused, focusing, follow up,
footwear, forecast, forecasting, format,
formulate, fulfillment, function,
functional, functional requirements,
functionality, generate, global, hands-
on, helped, high quality, hyperion,
identification, identify, impact,
implement, implementation, improve,
improved, improvement, improving,
inbound, independently, indicators,
information, information system,
initiative, input, insight, installation,
integrate, integrated, integration,
access, accountability, accountable, accounting, accurate, achieve, activity, adhoc,

2. Jerome Holland | Page 2 of 4
Nike, Inc. 1994-2011
SENIOR OPERATIONS DATA ANALYST (2006-2011)
Reporting to the Facility Operations Director, managed and coordinated performance metrics
strategies and process improvement solutions across multiple verticals within one of the nation’s
largest distribution facilities. Partnered and counseled peers to assess needs, align and develop
strategy in support of organizational goals and corporate service levels for senior leadership. Led
implementations of diverse, global reaching projects and initiatives offering corrective and preventive
solutions through root cause analysis, systemic enhancements and process modification. Oversight of
risk management and financial activities including budgeting, payroll and operations planning.
 Analyzed operational process variations and exceptions resulting in an annual savings of $350k+.
 Evaluated and implemented month-end financials process enhancements to resolve discrepancies
resulting in $600k+ yearly savings.
 Implemented key performance indicator metrics ensuring accuracies in senior management
reporting and communication.
 Promoted to Regional SIFOT (Ship In Full & On Time) expert analyzing root-cause failures to
improve service levels from 74% to 97% in less than 13 months.
 Implemented robust analytics platform ensuring accountabilities and control in quality, service,
cost and business process, resulting in lowering annual budget by 3%.
SENIOR BUSINESS SYSTEMS ANALYST | WMS REGIONAL PROJECT TEAM (2002 – 2006)
With direct accountabilities to the Regional Project Lead, implemented processes to ensure a
successful MARC (Red Prairie) global systems project implementation in two distribution centers.
Developed test scripts, scenarios/reports and facilitated post launch analysis and UAT. Additional
responsibilities in the management and oversight of data cleansing efforts to ensure data integrity.
Collaborated with regional transition teams and global analytical teams to plan, create and deliver
robust and actionable communication standards. Supported corporate training staff and end-users
with process and systems expertise.
 Identified process to move $3.2B e-commerce distribution channel from global 3PL to in-house
operation.
 Led requirement gathering sessions and implemented high level designs/ technical specifications
to ensure timely execution within scope and budget.
 Defined and implemented storage design configuration for 35k+ SKUs within a 250k square-foot
facility, maximizing storage and retrieval movement for inbound and outbound operations.
SENIOR BUSINESS SYSTEMS ANALYST | SUPPLY CHAIN SUPER USER (1999 – 2002)
With direct accountabilities to the Regional IT Director, core responsibilities in the documentation
and evaluation of business and data requirements for SAP integration/implementation into multiple
distribution centers. Engaged business units and vendors to test functionality against business
requirements, utilizing scenarios and test scripts to develop plans and processes. Further
responsibilities in the design and administration of operational procedures, scope creep assessment
and challenges in project delivery.
 Recognized as SME for SAP inbound delivery, inventory and material modules, offering guidance
and training support to internal associates.
 Mentored, coached and supervised ten junior Business System Analysts to ensure process
compliance and post launch efficiencies.
 Partnered with Global Distribution on developing vision for supply chain operations.
 Designed and administered SAP business process standards across the enterprise.
 Developed and implemented high level design and technical specifications ensuring alignment with
overall business requirements.
 Facilitated SAP workflow gap assessments pre- and post-launch, resulting in the reduction of
workflow errors and improved operational efficiency.
 SAP implementation was recognized by executive management as “most effective and efficient”
global software launch in company history, resulting in the establishment of best-practice
implementation standards across the enterprise.

3. Jerome Holland | Page 3 of 4
SENIOR BUSINESS SYSTEMS ANALYST | IT (1994 – 1999)
Reporting to the IT Director, primary responsibilities in the identification and resolution of process
and technology inefficiencies within the company’s warehouse management and material handling
platforms. Supported product delivery systems enhancements while working closely with end-users
to evaluate business impact. Collaborated with local, regional and global information technology
counterparts to prioritize and implement systemic enhancements across multiple channels.
Facilitated and administered business requirements process improvements delivering short and long-
term solutions in support of business growth/efficiency objectives. Provided business justification
analysis, including ROI, and coordinated the design and implementation of system enhancements.
Led programming changes including UAT, evaluation, training and communication.
 Provided production support to 24x7 warehousing and distribution operation, shipping more than
29B+ units per year.
 Led project team to implement a universal barcode format carton label reducing claims by 40.9%.
 Identified and prioritized warehouse management system enhancements to evaluate/improve
operational efficiency through multiple distribution centers.
 Project managed multiple, highly-visible initiatives, resulting in 100% on-time and within-budget
implementation of new processes and technologies.
 Assigned to North America Project Team, offering counsel and guidance of third-party warehouse
technologies for global implementation.
E d u c a t i o n , A c c r e d i t a t i o n s a n d A f f i l i a t i o n s
 CPIM - Certified in Production and Inventory Management Candidate (2015)
 Basics of Supply Change Management
 Master Planning of Resources
 Detail Scheduling and Planning
 Execution and Control of Operations
 Strategic Management of Resources
 Lean Six Sigma Black Belt Certified
 Lean Enterprise Workshop Series (APICS - The Association for Operations Management)
 Insights Discovery Management Workshop
 Capital City Business College
(Coursework towards BA in Business, Computer Programming, Accounting and Statistics)
 Societies: Alpha Kappa Psi
 Top Recommended People on LinkedIn – GOLD
 Association of Information Technology Professionals
 The Association for Operations Management
 Warehousing Education and Research Council (WERC)
 Council of Supply Chain Management Professionals (Mid-South Roundtable)
 University of Arkansas Alumni Association
 HTML Programming Specialist Certification - Southeastern Institute of Computer Technology
 Web Master Certification - Southeastern Institute of Computer Technology
 Web Marketing Certification - Southeastern Institute of Computer Technology
T e c h n o l o g y P r o f i c i e n c i e s
 Microsoft Access  Microsoft Visio  Microsoft Project
 Hyperion | Brio  SAP ECC  Test Director
 Cognos ReportNet  Kintana | Mercury Interactives  Minitab

4. Jerome Holland | Page 4 of 4
C o n t a c t
 501.580.9917 |  jerome@jeromeholland.com
 www.jeromeholland.com | www.linkedin.com/in/jeromeholland
Note: Currently resides in Little Rock, AR – Open to relocation
.