Jharna Melwani
44
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Personal Information
Unternehmen/Arbeitsplatz
Mumbai Area, India India
Beruf
Manager L&D, Instructional designer, Emotional intelligence coach, NLP practitioner certified.
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A dynamic,efficient and performance driven professional Freelance Trainer with over 13 years of experience across varied disciplines in Finance,Customer Service, Telecom, Banking,HR (Talent Acquisition/Recruitment) and Training and Development with a very strong inclination for challenges and an appetite for learning and self-development.
I believe the single most important factor that separates the great from the good boils down to our behaviour and attitude. Unfortunately schools and colleges do not teach us what is the right behaviour and attitude in a situation unfamiliar to us.
I’m currently spearheading as a Freelance Trainer/consultant and have successfully delivered classroom, ...
Tags
customer relationship management
customer delight
customer experience
#communicate
#connect
#communication
#effectivecommunication
#communicationskills
#howtoconnect
#rappotbuilding
customer satisfaction
customer service
what customer wants
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