CRMC CALA 2007 - Customer Relationship Management Event for Latin America
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CRMC CALA 2007 - Customer Relationship Management Event for Latin America
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A high level gathering of CRM practitioners, strategists and decision makers from Latin America. CRMC CALA's unique approach creates a relaxed environment where timely, "real world" lessons learned in the quest for creating the best customer relationships are delivered by acknowledged leaders in the practice from Latin America and United States
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CRMC CALA 2007 - Customer Relationship Management Event for Latin America
- 1. 2007 CRMC ® CALA Customer Relationship Management Conference Caribbean and Latin America Produced by Customers Forever in Association with Seklemian/ Newell Hotel Colonnade, Coral Gables May 9 – 11, 2007 www.customersforever.com
- 5. About Customers Forever www.customersforever.com
- 7. CRMC ® CALA 2006 Hotel Colonnade, Coral Gables – February 15 -17, 2006
- 9. Who Attends CRMC ® CALA? Countries Represented : Guatemala México Puerto Rico Venezuela Brazil Ecuador Perú Argentina United States Chile Colombia Companies Represented: Alpina Atento Avianca C.I. Hermeco Computec Creantis CRM Mexicana Digitel TIM Entel S.A. Fedco Financiera CRM Garbarino Guzman and Associates HSBC Infovolution Inster Corporativo SAC Visa Interaction Business Interbank Latin Trade Magazine Mass Digital Mundo Contact OffCorss Peppers and Rogers Brazil Quifatex S.A. Rain Maker RG Mortgage S&H Solutions Sobe Soluciones S.A. Super Vitaminas S.A. Tecnovoz Umbral S.A Supermercados Wong 100 plus attendees Directors - Managers, Influencers - Buyers, CRM Practitioners Executives
- 11. Media Coverage Local in Country Coverage Caribbean Business Review, Puerto Rico Mundo Contact Portal, Mexico Tecnologia Empresarial, Mexico Junta de Equilibrio, Peru ASA Retail, Argentina Revista Logistec, Chile Fortuna, Argentina TMCNet Portal, United States South Florida Business Journal, Florida
- 13. CRMC ® CALA 07 Agenda May 9, 2007 AM CRM Certification / Workshops Registration PM CRM Seminars / Workshops Registration Evening Welcome Reception and Networking May 10, 2007 AM Breakfast Opening Session Case Study - Telecommunications Case Study - Insurance Academic Lecture – “The Customer is in Control” Case Study - Retail PM Lunch - Networking Academic Lecture – “Data Mining” Case Study – Car Dealership Case Study - Airline Academic Lecture - "Multi-channel Marketing” Evening Special Event - Networking May 11, 2007 AM Breakfast Q&A Session Case Study - Pharmaceutical Case Study - Tourism Case Study - Construction Key Note – "Transform your customers” PM Beyond the Finish Line Luncheon
- 14. 2007 Speakers Lectures Leopoldo Gómez, GomezLee Marketing Loyalty Programs in Latin America Jay Berkowitz , Ten Golden Rules , Internet Marketing and SEO Gordon Linoff , Data- Miners , Data Mining and CRM. Jim Berkowitz , CRM Mastery , Customer Lifecycle Best Practices Latin America Case Studies Banco París – Chile Tricom Telecomunicaciones – Republica Dominicana Nestlé Latinoamérica OfficeMax - México Grupo Posadas - México Other Speakers: Fred Newell and Don Slesnick , Coral Gables Mayor Note: new speakers will be announced at a later date Keynote Speaker: Patricia Seybold Outside Innovation
- 15. 2007 Sponsors and Partners