1. Alberta Municipal Web Group
Service Design and the Public SectorWeb
Friday, October 22, 2010
Jess McMullin
CENTRE FOR CITIZEN EXPERIENCE
jess AT ctzn.ca | 780.709.9396 | citizenexperience.com
2. CENTRE FOR CITIZEN EXPERIENCE
THANKS
FOR YOUR TIMETODAY
http://www.flickr.com/photos/-imax-/4759877703
62. CENTRE FOR CITIZEN EXPERIENCE
SERVICE BLUEPRINT
MJ Bitner, 2007, Service Blueprinting: A Practical Technique for Service Innovation
63. CENTRE FOR CITIZEN EXPERIENCE
THANKS AGAIN
QUESTIONS?
Jess McMullin
CENTRE FOR CITIZEN EXPERIENCE
jess AT ctzn.ca | 780.709.9396 | citizenexperience.com