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Real-Time Education
Tools to Support the
Frontline
Carole A. Klove, RN, JD
Chief Nursing Officer
Elemeno Health
The
Frontline
Burden
Why the Need for Real-Time Tools to
Support the Frontline “Troops”
• COVID-19 is changing care standards daily
• PPE Supplies, Testing availability and surgical priorities fluctuate
• Ventilator capability and alternatives flex
• Staff are being floated to serve the hospitals greatest need
• Cross-training is required to support the frontline teams (MD, RN, PT, EVS)
• Information shared is not digestible and coming in all different directions
• Communication is not centralized
• CDC and Local guidance is being rapidly updated
• Frontline teams need one source of truth
“It’s impossible to remember every procedure or protocol” - ICU Nurse
COVID-19 Highlights A Learning Gap
• Traditional Analog Modalities
(Policies in Binders, SharePoint
sites, Classroom training, email
blasts) are not working
• Staff are overwhelmed,
unprepared and stressed
• Teams cannot separate the signal
from noise
• Staff are already working overtime
and cannot attend one more PPE
class
Our World and Workflow –
Continuously Pivoting
• Inpatient:
• Creation of algorithms for surgical
need – emergent, urgent, elective
• Surgeons pivoting also to be
intensivists to support clinical
needs
• Workflows changing – caring for a
surgical patient with COVID
• Just-in-time learning for all to
adapt and pivot to changing
standards and patient needs
• Outpatient:
• Screening of ambulatory patients
for COVID
• New Workflows require real-time
training for for staff
• Learning to use Telemedicine
when possible
• Educating and supporting staff,
patients and family
COVID-19 Spotlighted the Need for
Disruption and Innovation Tools
• Digital Tools Elevate Teams and Support
Changing Needs by Improving
Communication and Training
• Implement quickly and can be updated in
real-time to create one source of truth
• Deliver the right information to the right
person at the right time specific to keep
patients safe and staff secure
• Allow staff to share feedback which drives
engagement
• Leverage and share practice
• No PHI which allows for deployment in less
than 1 day without IT support required.
Better Training. Better Communication.
Better Outcomes.
Point of Care Training:
• Quickly onboard and cross-
train staff.
• Workforce agile and ready to
adapt to the surge.
• Patients safer - Staff protected.
Sharing Practices:
• Fosters Community and
reduces training curve
• Democratize practices
across healthcare
• Improve patient outcomes
Enhance Team Communication:
• Improved with a simple
updatable authoritative
source.
• Accessible on-demand 24/7
• Staff informed as practices
change and feel confident
and secure reducing
unnecessary stress.
8

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Real Time Education to Support the Frontline

  • 1. Real-Time Education Tools to Support the Frontline Carole A. Klove, RN, JD Chief Nursing Officer Elemeno Health
  • 3. Why the Need for Real-Time Tools to Support the Frontline “Troops” • COVID-19 is changing care standards daily • PPE Supplies, Testing availability and surgical priorities fluctuate • Ventilator capability and alternatives flex • Staff are being floated to serve the hospitals greatest need • Cross-training is required to support the frontline teams (MD, RN, PT, EVS) • Information shared is not digestible and coming in all different directions • Communication is not centralized • CDC and Local guidance is being rapidly updated • Frontline teams need one source of truth “It’s impossible to remember every procedure or protocol” - ICU Nurse
  • 4. COVID-19 Highlights A Learning Gap • Traditional Analog Modalities (Policies in Binders, SharePoint sites, Classroom training, email blasts) are not working • Staff are overwhelmed, unprepared and stressed • Teams cannot separate the signal from noise • Staff are already working overtime and cannot attend one more PPE class
  • 5. Our World and Workflow – Continuously Pivoting • Inpatient: • Creation of algorithms for surgical need – emergent, urgent, elective • Surgeons pivoting also to be intensivists to support clinical needs • Workflows changing – caring for a surgical patient with COVID • Just-in-time learning for all to adapt and pivot to changing standards and patient needs • Outpatient: • Screening of ambulatory patients for COVID • New Workflows require real-time training for for staff • Learning to use Telemedicine when possible • Educating and supporting staff, patients and family
  • 6. COVID-19 Spotlighted the Need for Disruption and Innovation Tools • Digital Tools Elevate Teams and Support Changing Needs by Improving Communication and Training • Implement quickly and can be updated in real-time to create one source of truth • Deliver the right information to the right person at the right time specific to keep patients safe and staff secure • Allow staff to share feedback which drives engagement • Leverage and share practice • No PHI which allows for deployment in less than 1 day without IT support required.
  • 7. Better Training. Better Communication. Better Outcomes. Point of Care Training: • Quickly onboard and cross- train staff. • Workforce agile and ready to adapt to the surge. • Patients safer - Staff protected. Sharing Practices: • Fosters Community and reduces training curve • Democratize practices across healthcare • Improve patient outcomes Enhance Team Communication: • Improved with a simple updatable authoritative source. • Accessible on-demand 24/7 • Staff informed as practices change and feel confident and secure reducing unnecessary stress.
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