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Original Sun Connection interface. Minimal design input, addressed usability issues.
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Suosittelun mittaamisesta on tullut suosittua ja mittarina käytetään useimmiten Net Promoter Score -mallia. Se kertoo kuitenkin vain kuumeen, mutta sitä täytyy käyttää ja tuloksia täytyy soveltaa oikein, jotta yritystoiminta muuttuisi asiakaskeskeisemmäksi. Materiaali perustuu Asiakkuusmarkkinointiliiton tilaisuudessa pidettyyn puheenvuoroon.
Net Promoter Score mittaa kuumeen, mutta miten se parannetaan?
Net Promoter Score mittaa kuumeen, mutta miten se parannetaan?
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Asiakkuusmarkkinointiliiton ja Kari Korkiakosken tekemä white paper käsittelee Net Promoter Score -suosittelumallin perusteita ja keinoja hyödyntää sitä yrityksen muuttamiseksi asiakaslähtöisemmäksi.
Suosittelun johtaminen ja Net Promoter Score
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What is Net Promoter Score? Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network. Why should you measure your Net Promoter Score? Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again). It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals. This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important. Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
How to Measure Net Promoter Score (NPS)
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What is average first reply time? This metric shows how long it takes for your support team to get back to a customer’s first request. Why should you measure average first reply time? First reply time is more important than overall reply times because it’s an acknowledgement to the customer that their issue is being looked into. It also indicates how quickly your team is addressing new tickets, and helps you see if you have enough team members to deal with volume. Different channels have different expectations for first reply time, but in general a high first reply time means that customers may channel switch because they aren’t sure if you’ve received their message or are working on their case. Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics
How to Calculate Average First Reply Time
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The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of your company or product. Read further for an overview on the use, application and pitfalls of NPS. Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
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What is customer effort score (CES)? This metric shows how much effort the customer thinks they had to put in to have their problem resolved. It’s a survey question “How easy was it for you to get your problem solved?” (scale of 1 to 5) Why should you measure customer effort scores? Knowing your CES allows you to see what needs to be done to improve the way your support team interacts with your customers. It is a strong predictor of future customer loyalty – those with high effort scores are less likely to become return customers. Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics/
What Is Customer Effort Score and How Do You Measure CES?
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We talk to lots of people about Net Promoter Score and there are many mis-conceptions about it. So we put together this brief introduction to answer the questions we hear most often.
Net Promoter Score - A 10 Slide Introduction
Net Promoter Score - A 10 Slide Introduction
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Suosittelun mittaamisesta on tullut suosittua ja mittarina käytetään useimmiten Net Promoter Score -mallia. Se kertoo kuitenkin vain kuumeen, mutta sitä täytyy käyttää ja tuloksia täytyy soveltaa oikein, jotta yritystoiminta muuttuisi asiakaskeskeisemmäksi. Materiaali perustuu Asiakkuusmarkkinointiliiton tilaisuudessa pidettyyn puheenvuoroon.
Net Promoter Score mittaa kuumeen, mutta miten se parannetaan?
Net Promoter Score mittaa kuumeen, mutta miten se parannetaan?
Futurelab Finland
Asiakkuusmarkkinointiliiton ja Kari Korkiakosken tekemä white paper käsittelee Net Promoter Score -suosittelumallin perusteita ja keinoja hyödyntää sitä yrityksen muuttamiseksi asiakaslähtöisemmäksi.
Suosittelun johtaminen ja Net Promoter Score
Suosittelun johtaminen ja Net Promoter Score
Futurelab Finland
What is Net Promoter Score? Net Promoter Score was developed to measure customer loyalty. It indicates the likelihood that your current customers would recommend your product or service to people in their network. Why should you measure your Net Promoter Score? Net Promoter Scores are very effective at indicating customer loyalty (the likelihood that a customer will purchase from your company again). It helps you identify which customers are at risk of churning. It also helps identify your promoters who are helpful for case studies and referrals. This survey usually includes a follow up question that helps identify why customers are demoters or why they are promoters, which is equally as important. Read everything you need to know about customer service metrics: http://blog.kayako.com/customer-support-metrics/
How to Measure Net Promoter Score (NPS)
How to Measure Net Promoter Score (NPS)
Kayako
What is average first reply time? This metric shows how long it takes for your support team to get back to a customer’s first request. Why should you measure average first reply time? First reply time is more important than overall reply times because it’s an acknowledgement to the customer that their issue is being looked into. It also indicates how quickly your team is addressing new tickets, and helps you see if you have enough team members to deal with volume. Different channels have different expectations for first reply time, but in general a high first reply time means that customers may channel switch because they aren’t sure if you’ve received their message or are working on their case. Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics
How to Calculate Average First Reply Time
How to Calculate Average First Reply Time
Kayako
The Net Promoter Score (NPS) is a simple but powerful tool to measure client satisfaction with one single question, an indication of the growth potential of your company or product. Read further for an overview on the use, application and pitfalls of NPS. Net Promoter and NPS are registered service marks, and Net Promoter Score and Net Promoter System are service marks, of Bain & Company, Inc., Satmetrix Systems, Inc. and Fred Reichheld.
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 Question
Net Promoter Score (NPS) - Measure Customer Satisfaction in 1 Question
CheckMarket
What is customer effort score (CES)? This metric shows how much effort the customer thinks they had to put in to have their problem resolved. It’s a survey question “How easy was it for you to get your problem solved?” (scale of 1 to 5) Why should you measure customer effort scores? Knowing your CES allows you to see what needs to be done to improve the way your support team interacts with your customers. It is a strong predictor of future customer loyalty – those with high effort scores are less likely to become return customers. Learn everything you need to know about customer service metrics: https://blog.kayako.com/customer-support-metrics/
What Is Customer Effort Score and How Do You Measure CES?
What Is Customer Effort Score and How Do You Measure CES?
Kayako
We talk to lots of people about Net Promoter Score and there are many mis-conceptions about it. So we put together this brief introduction to answer the questions we hear most often.
Net Promoter Score - A 10 Slide Introduction
Net Promoter Score - A 10 Slide Introduction
Genroe
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2024 State of Marketing Report – by Hubspot
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5 Public speaking tips from TED - Visualized summary
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ChatGPT is a revolutionary addition to the world since its introduction in 2022. A big shift in the sector of information gathering and processing happened because of this chatbot. What is the story of ChatGPT? How is the bot responding to prompts and generating contents? Swipe through these slides prepared by Expeed Software, a web development company regarding the development and technical intricacies of ChatGPT!
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AI Trends in Creative Operations 2024 by Artwork Flow.pdf
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marketingartwork
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a presentation to give to a programming class on how to land a 6 figure job right out of college, and how to prepare during and after school
Getting into the tech field. what next
Getting into the tech field. what next
Tessa Mero
Lily Ray's MozCon talk from 2023 about how core updates work and how search intent plays a role.
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Lily Ray
Stop putting off having difficult conversations. Seven practical tips to ensure your next difficult conversation go smoothly.
How to have difficult conversations
How to have difficult conversations
Rajiv Jayarajah, MAppComm, ACC
A brief introduction to DataScience with explaining of the concepts, algorithms, machine learning, supervised and unsupervised learning, clustering, statistics, data preprocessing, real-world applications etc. It's part of a Data Science Corner Campaign where I will be discussing the fundamentals of DataScience, AIML, Statistics etc.
Introduction to Data Science
Introduction to Data Science
Christy Abraham Joy
Here's my presentation on by proven best practices how to manage your work time effectively and how to improve your productivity. It includes practical tips and how to use tools such as Slack, Google Apps, Hubspot, Google Calendar, Gmail and others.
Time Management & Productivity - Best Practices
Time Management & Productivity - Best Practices
Vit Horky
The six step guide to practical project management If you think managing projects is too difficult, think again. We’ve stripped back project management processes to the basics – to make it quicker and easier, without sacrificing the vital ingredients for success. “If you’re looking for some real-world guidance, then The Six Step Guide to Practical Project Management will help.” Dr Andrew Makar, Tactical Project Management
The six step guide to practical project management
The six step guide to practical project management
MindGenius
A presentation for absolute beginners who have never touched TikTok and may be a bit scared of it!
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
RachelPearson36
Empfohlen
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2024 State of Marketing Report – by Hubspot
2024 State of Marketing Report – by Hubspot
Everything You Need To Know About ChatGPT
Everything You Need To Know About ChatGPT
Product Design Trends in 2024 | Teenage Engineerings
Product Design Trends in 2024 | Teenage Engineerings
How Race, Age and Gender Shape Attitudes Towards Mental Health
How Race, Age and Gender Shape Attitudes Towards Mental Health
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
AI Trends in Creative Operations 2024 by Artwork Flow.pdf
Skeleton Culture Code
Skeleton Culture Code
PEPSICO Presentation to CAGNY Conference Feb 2024
PEPSICO Presentation to CAGNY Conference Feb 2024
Content Methodology: A Best Practices Report (Webinar)
Content Methodology: A Best Practices Report (Webinar)
How to Prepare For a Successful Job Search for 2024
How to Prepare For a Successful Job Search for 2024
Social Media Marketing Trends 2024 // The Global Indie Insights
Social Media Marketing Trends 2024 // The Global Indie Insights
Trends In Paid Search: Navigating The Digital Landscape In 2024
Trends In Paid Search: Navigating The Digital Landscape In 2024
5 Public speaking tips from TED - Visualized summary
5 Public speaking tips from TED - Visualized summary
ChatGPT and the Future of Work - Clark Boyd
ChatGPT and the Future of Work - Clark Boyd
Getting into the tech field. what next
Getting into the tech field. what next
Google's Just Not That Into You: Understanding Core Updates & Search Intent
Google's Just Not That Into You: Understanding Core Updates & Search Intent
How to have difficult conversations
How to have difficult conversations
Introduction to Data Science
Introduction to Data Science
Time Management & Productivity - Best Practices
Time Management & Productivity - Best Practices
The six step guide to practical project management
The six step guide to practical project management
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Beginners Guide to TikTok for Search - Rachel Pearson - We are Tilt __ Bright...
Sun Connection 1.0
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Sun Connection 1.0
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