This document discusses a call center database application that brings in $10,000 per week, totaling $520,000 per year. Hardware failures are common and result in total loss of service for 8 hours plus repair time, costing $260 per hour of downtime. The document then lists 10 important IT assets for the call center, including firewalls, circuits, switches, servers, workstations, and customer data, along with their single loss expectancy value, threat level, and annualized rate of occurrence value.

2. IT Asset Name SLE Value Threat ARO Value ALE Value 1. Symantec’s Enterprise Firewall $6,250 2 =DoS ATTACK .25 2. WAN Circuits (3 remote call centers) $6,250 4 =HARDWARE FAILURE .25 3. Cisco 6500 Switch/Router $40,000 4 =HARDWARE FAILURE .25 4. LAN Connectivity $25,000 4 =HARDWARE FAILURE .25 5. LAN VPN Connectivity $6,250 4 =HARDWARE FAILURE .25 6. Dell Servers—Pentium 4’s $8,000 2 =DoS ATTACK .25 7. Linux Servers $5,000 2 =DoS ATTACK .25 8. End-User Workstations(HW & SW) $15,000 1 =SHORT-TERMOUTAGE .75 9. Microsoft SQL Server $10,000 3 =VIRUS or MALWARE .5 10. Oracle SQL Data (Customer Data) $450,000 5 =STOLEN or COMPROMISED DATA .2