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Harnessing the Power of LinkedIn
Jennifer Culbertson | Looking Glass Marketing
October 22, 2013
What We’ll Cover Today
 Why LinkedIn?

 Tips for Improving Personal Profile

 Get More Out of Company Pages on LinkedIn
 Using LinkedIn Analytics
Q & A
LinkedIn Background
• World’s largest professional networking site
• It is one of the leading go to social media
resources
• More than 85 million members in more than 200
countries
LinkedIn Statistics
•
•
•
•
•
•
•

•

40% of users check LinkedIn daily
Average time user spends on LinkedIn – 17 minutes
3 million LinkedIn Company pages
1.2 million products/services showcased on LinkedIn
Company pages
1.5 million LinkedIn groups
1 billion total LinkedIn endorsements
Only 50.5% of users have ‘complete profiles’ as defined by
LinkedIn
90.9% prefer using the Free version
B2B Statistics on LinkedIn

• LinkedIn is 227% more
effective for B2B lead
generation than Twitter
and Facebook - (Hubspot)
How Can LinkedIn Help You?
• 77% users say LinkedIn helped them research people
and companies
• 69% said that it helped reconnect with past business
associates
• 50% said it was good for building new network
relationships with individuals who may influence
potential customers
Source - LinkedIn
Why Should You Care?
• Improve SEO and online presence
(Google typically scores optimized LinkedIn profiles high)

• Provides unique and targeted
networking/relationship-building opportunities
• Enhance your credibility and influence
• Earn trust and recommendations
• Generate more leads and build more business!
Tips for Improving Your
Personal Profile
Typical Issues with Profiles
 Not displaying your photo
 Headline doesn’t describe
what you do
 Status updates are not
appealing
 Not having at least 3
recommendations

 No effort to make connections
 Not listing 3 websites
 Not claiming your personal
URL
 Summary lacks rich keywords
Complete Profile
•

What makes your profile
complete?
– Your industry and location
– An up-to-date current position
(with a description)
– Two past positions
– Your education
– Your skills (minimum of 3)
– A profile photo
– At least 50 connections

•

LinkedIn favors:
– Profiles that are complete
– Networks of connected people
– LinkedIn groups
– Profiles chock-full of the same
keyword(s) - Name, Headline,
Company Name, Job Title and
Skills
Professional Photo
• Professional Photo - This will make your profile 7x more
likely to be viewed
– Photo should be formal and professional
– Format - JPG, GIF or PNG file
– File size - 4MB maximum
– Pixel size - 80 x 80 minimum and 500 x 500 maximum
Write a Descriptive Headline
3 LinkedIn Headline Tips
1. First think value proposition –
How do you provide value?
2. Think target audience – Whom do
you provide value for and who will
read this?
3. Included keywords – Include
keywords in your headline that you
think people will do searches for
Personalize Your URL
•
•

LinkedIn will create a public
profile address for you.
Not really memorable or likely to
get you found on Google.

TIP: Don’t use your company name in your LinkedIn URL. A
better choice is use your full name or Twitter username.
Customize Your Websites

TIP: Choose “Other”— regardless of what kind of website it
is. This will allow you to insert your own title and be more
specific.
Connect Your Twitter Account

TIP: Go to Settings, add Twitter account.
Complete Your Experience/Summary

TIP: Write your summary in the third person. Otherwise,
you’ll be using the letter “I” quite a bit.
Add Work Samples
• Add samples to the
Summary, Education, and
Experience sections on
your profile
• Presentations, eBooks,
blog posts,
videos, etc.
List Work History

TIPS: List at least 2-3 past positions. If your company
appears in the drop down once you type, click on it to
ensure you get grouped with fellow employees.
Add Educational Achievements
Make Your Profile Public

TIP: Be visible to ‘Everyone’ in the effort to build your network.
Make Connections
• Connections - Connections are twoway relationships of trust between
people who know each other.
• You will want to connect with coworkers, colleagues, classmates and
friends
– Invite contacts you know through email
to connect with you
• They will have to accept your invitation
• Personalize the invitation to someone you
met at a networking event
“It was really great meeting you today, I would
like to add you to my professional network”

•

How many connections?
– Some say 10 times your age
– Average around 300 or so
Get Endorsed
•
•

Endorsements - This is where you can
portray your specific skills
Connections will be able to endorse
you for the skills that are relevant
– Endorse someone in your network
for a skill
• This will increase the
likelihood that they will
reciprocate
– Make sure you only endorse
someone for skills that you know
they possess
– You can hide endorsements as well
LinkedIn Groups
• Groups provide a social
network for people to share
similar interests
• Groups are a top feature of
what users like in LinkedIn
• Research groups to join
• Look for groups in your
target audience
• Start your own group to host
discussion
Leverage LinkedIn Groups
• If you're a member of the same group as
another user, you can bypass the need to be a
first-degree connection in order to message
them.
• Group members are also able to view the
profiles of other members of the same group
without being connected.
• Join more groups to enable more messaging
and profile viewership capabilities.
Optimize Company Page
Reasons to Have Company Page
•

Exposure and Visibility - Company page gives more exposure and visibility
to your business, products or services.

•

Gain Followers - This will allow your page followers to be able to keep in
track of your company news, status updates and/or announcements.

•

Add products and services - You can also add videos to each of your
product or service listings. This gives you the ability and opportunity to
showcase what you can do and what you have to offer.

•

Recommendations - Company pages also have recommendations just like
your own profile. Satisfied customers can now easily recommend you,
your products and services

•

Lead Generation – Utilize LinkedIn advertising and Sponsored Updates to
reach your target audience. Drive people back to your website – capture
leads via online forms and landing pages
Generate Leads
• LinkedIn can help you generate leads!
• According to HubSpot, LinkedIn generates the
highest visitor-to-lead conversion rate than both
Twitter and Facebook
• Get the most out of LinkedIn for lead generation:
–
–
–
–

Maximize Company Page
Consistent Status Updates
Utilize LinkedIn Groups
LinkedIn Ads
Get More Out of Company Pages
Company Image
• Capture attention with a fantastic cover image
Company Description
• Pay Attention to
Specialties section of
your company
description, you will
want to use relevant
keywords for your
company so you’ll be
found in LinkedIn
searches
Company Products and Services
– Add images
– Talk about how
users can benefit
from your product
or services
– Make sure your
most important
product/service is
listed first
– Add videos and
offers
Collect Recommendations
• Ask for product and service reviews
• Users can leave a recommendation for
anything you feature within the Products &
Services tab of your Company Page
• Generate reviews of your marketing offers too
if you choose to list them in promotions
• BONUS – Use LinkedIn recommendations
you've collected as testimonials on your
website.
Add Company Follow and LinkedIn Share
Buttons to Website
• Promote your company's LinkedIn
presence and help grow the reach of
your Company Page by adding the
Company Follow button to your
website.
• Consider adding the LinkedIn share
button to your various content
assets like blog posts, emails, and
landing pages to extend the reach of
your content to LinkedIn users.
Company Status Updates
•

•

•
•
•
•

You can post and share items like
company news, events, promotions,
relevant industry articles, and YouTube
videos
What should I post? LinkedIn members
are interested in:
– 60% are interested in industry
insights
– 53% are interested in company news
– 43% are interested in new products
and services
Time your status updates - LinkedIn’s
busiest hours are morning and mid-day,
Monday through Friday
Post regularly and consistently
Post up to 700 characters!
Best Practices for Status Updates:
http://help.linkedin.com/ci/fattach/get/2
352183/0/filename/Company_Pages_Sta
tus_Updates.pdf
Sponsored Updates
• Paid Sponsored Updates allow you to
promote your message to others
outside your company page following
• Target your update by location,
company, job title, skills, group, gender
or age
• Appear in the natural flow of a
member’s newsfeed among other
shared pieces of content and profile
updates.
• Include a call to action to “follow” the
brand behind the update or interact
with the post in the usual ways (“like,”
comment, or share).
Use Group Stats for Better Targeting
•
•

Access statistics for any LinkedIn
Group -- even those you're not a
member of!
LinkedIn Group Statistics
– How many members
– Demographics including locations,
seniority, function, and industry

•
•
•

Use this data to analyze the
makeup of a group before you
decide to join
Identify which LinkedIn Groups
you should target in your LinkedIn
ads
Gather insights about your buyer
personas to help you do better
marketing outside of LinkedIn
Email and Poll LinkedIn Groups
• Email to Members in Groups - Did you know if you manage
a LinkedIn Group you can literally email the members of
your group -- up to once per week? This email takes the
form of LinkedIn Announcements, which are messages sent
directly to the email inbox of the members of your LinkedIn
Group.
• Poll Group Members - Go to the group you want to publish
a poll, hit 'Poll', enter your question, and schedule for how
long you'd like your poll to run.
• Use polls to generate blog and content fodder, get
feedback, conduct research, attract new group members,
or get ideas for new marketing offers.
Track Company Buzz
• Company Buzz application
allows you to track what
people are saying about
your company and
related topics on Twitter.
• Install the application and
customize your topics to
view tweets, trends, and
top keywords.
• Link:
http://www.linkedin.com/ope
nsocialInstallation/preview?_c
h_panel_id=1&_applicationId=
1000
LinkedIn Ads
• Compliment Organic Search with paid LinkedIn Ads
• Typically display format, leveraging well-marked areas
of the page that visitors have been conditioned to
recognize as ad space
• Benefits:
– LinkedIn’s PPC ads let you target specific job titles, job
functions, industries, or company size, to name a few
options -- you know, the people who are more likely to
need what you sell.
– Relatively new and less expensive, the competition is much
lower than Google
Use LinkedIn Your Day Feature
• Click on “Your Day” and
you’ll find that it’s much
easier to see who has good
news to share.
• Provides great opportunity
to stay in touch in network
and communicate
Using LinkedIn Company Page Analytics
Using Company Page Analytics
• Key features of the new Company Page
analytics include:
– Access to see the overall performance, key metrics
and engagement of all updates in one location
– Ability to measure against your competitors and
benchmark data
– Gain demographics on the followers to the Page
– Dive deeper into each specific LinkedIn Updates
and Sponsored Updates
Types of Analytics
• Updates
• Reach/Engagement
• Follower
Demographics
Final Thoughts
 Update personal profile to 100% complete
 Continue to make Connections
 Actively get endorsements
 Join and be active in Groups
 Update Company page
 Ask for Company recommendations
 Actively post Company Status Updates
 Share and expand reach with Sponsored Updates
 Extend reach with LinkedIn ads
 Monitor progress with Analytics
Wrap Up
•

Marketing consulting with expertise working with Microsoft
Dynamics partner organizations.
• Services include:
– Virtual Marketing Director program
– On-demand Marketing Resource Desk via Email
– Marketing Execution and Project Management
– Writing/Content Development (Case Studies, Blogs, Web
Content)
• Questions? Contact me:
• Jennifer Culbertson
jennifer@lookingglassmarketing.com
614-453-5927
Wrap Up
• Drawing! Provide your email/business card to me
and enter to win a free month of Marketing
Resource Desk services.

• Complete your evaluation form!
THANK YOU
Please fill out your evaluation.

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Tips Harnessing the Power of LinkedIn for Your Business

  • 1.
  • 2. Harnessing the Power of LinkedIn Jennifer Culbertson | Looking Glass Marketing October 22, 2013
  • 3. What We’ll Cover Today  Why LinkedIn?  Tips for Improving Personal Profile  Get More Out of Company Pages on LinkedIn  Using LinkedIn Analytics Q & A
  • 4. LinkedIn Background • World’s largest professional networking site • It is one of the leading go to social media resources • More than 85 million members in more than 200 countries
  • 5. LinkedIn Statistics • • • • • • • • 40% of users check LinkedIn daily Average time user spends on LinkedIn – 17 minutes 3 million LinkedIn Company pages 1.2 million products/services showcased on LinkedIn Company pages 1.5 million LinkedIn groups 1 billion total LinkedIn endorsements Only 50.5% of users have ‘complete profiles’ as defined by LinkedIn 90.9% prefer using the Free version
  • 6. B2B Statistics on LinkedIn • LinkedIn is 227% more effective for B2B lead generation than Twitter and Facebook - (Hubspot)
  • 7. How Can LinkedIn Help You? • 77% users say LinkedIn helped them research people and companies • 69% said that it helped reconnect with past business associates • 50% said it was good for building new network relationships with individuals who may influence potential customers Source - LinkedIn
  • 8. Why Should You Care? • Improve SEO and online presence (Google typically scores optimized LinkedIn profiles high) • Provides unique and targeted networking/relationship-building opportunities • Enhance your credibility and influence • Earn trust and recommendations • Generate more leads and build more business!
  • 9. Tips for Improving Your Personal Profile
  • 10. Typical Issues with Profiles  Not displaying your photo  Headline doesn’t describe what you do  Status updates are not appealing  Not having at least 3 recommendations  No effort to make connections  Not listing 3 websites  Not claiming your personal URL  Summary lacks rich keywords
  • 11. Complete Profile • What makes your profile complete? – Your industry and location – An up-to-date current position (with a description) – Two past positions – Your education – Your skills (minimum of 3) – A profile photo – At least 50 connections • LinkedIn favors: – Profiles that are complete – Networks of connected people – LinkedIn groups – Profiles chock-full of the same keyword(s) - Name, Headline, Company Name, Job Title and Skills
  • 12. Professional Photo • Professional Photo - This will make your profile 7x more likely to be viewed – Photo should be formal and professional – Format - JPG, GIF or PNG file – File size - 4MB maximum – Pixel size - 80 x 80 minimum and 500 x 500 maximum
  • 13. Write a Descriptive Headline 3 LinkedIn Headline Tips 1. First think value proposition – How do you provide value? 2. Think target audience – Whom do you provide value for and who will read this? 3. Included keywords – Include keywords in your headline that you think people will do searches for
  • 14. Personalize Your URL • • LinkedIn will create a public profile address for you. Not really memorable or likely to get you found on Google. TIP: Don’t use your company name in your LinkedIn URL. A better choice is use your full name or Twitter username.
  • 15. Customize Your Websites TIP: Choose “Other”— regardless of what kind of website it is. This will allow you to insert your own title and be more specific.
  • 16. Connect Your Twitter Account TIP: Go to Settings, add Twitter account.
  • 17. Complete Your Experience/Summary TIP: Write your summary in the third person. Otherwise, you’ll be using the letter “I” quite a bit.
  • 18. Add Work Samples • Add samples to the Summary, Education, and Experience sections on your profile • Presentations, eBooks, blog posts, videos, etc.
  • 19. List Work History TIPS: List at least 2-3 past positions. If your company appears in the drop down once you type, click on it to ensure you get grouped with fellow employees.
  • 21. Make Your Profile Public TIP: Be visible to ‘Everyone’ in the effort to build your network.
  • 22. Make Connections • Connections - Connections are twoway relationships of trust between people who know each other. • You will want to connect with coworkers, colleagues, classmates and friends – Invite contacts you know through email to connect with you • They will have to accept your invitation • Personalize the invitation to someone you met at a networking event “It was really great meeting you today, I would like to add you to my professional network” • How many connections? – Some say 10 times your age – Average around 300 or so
  • 23. Get Endorsed • • Endorsements - This is where you can portray your specific skills Connections will be able to endorse you for the skills that are relevant – Endorse someone in your network for a skill • This will increase the likelihood that they will reciprocate – Make sure you only endorse someone for skills that you know they possess – You can hide endorsements as well
  • 24. LinkedIn Groups • Groups provide a social network for people to share similar interests • Groups are a top feature of what users like in LinkedIn • Research groups to join • Look for groups in your target audience • Start your own group to host discussion
  • 25. Leverage LinkedIn Groups • If you're a member of the same group as another user, you can bypass the need to be a first-degree connection in order to message them. • Group members are also able to view the profiles of other members of the same group without being connected. • Join more groups to enable more messaging and profile viewership capabilities.
  • 27. Reasons to Have Company Page • Exposure and Visibility - Company page gives more exposure and visibility to your business, products or services. • Gain Followers - This will allow your page followers to be able to keep in track of your company news, status updates and/or announcements. • Add products and services - You can also add videos to each of your product or service listings. This gives you the ability and opportunity to showcase what you can do and what you have to offer. • Recommendations - Company pages also have recommendations just like your own profile. Satisfied customers can now easily recommend you, your products and services • Lead Generation – Utilize LinkedIn advertising and Sponsored Updates to reach your target audience. Drive people back to your website – capture leads via online forms and landing pages
  • 28. Generate Leads • LinkedIn can help you generate leads! • According to HubSpot, LinkedIn generates the highest visitor-to-lead conversion rate than both Twitter and Facebook • Get the most out of LinkedIn for lead generation: – – – – Maximize Company Page Consistent Status Updates Utilize LinkedIn Groups LinkedIn Ads
  • 29. Get More Out of Company Pages
  • 30. Company Image • Capture attention with a fantastic cover image
  • 31. Company Description • Pay Attention to Specialties section of your company description, you will want to use relevant keywords for your company so you’ll be found in LinkedIn searches
  • 32. Company Products and Services – Add images – Talk about how users can benefit from your product or services – Make sure your most important product/service is listed first – Add videos and offers
  • 33. Collect Recommendations • Ask for product and service reviews • Users can leave a recommendation for anything you feature within the Products & Services tab of your Company Page • Generate reviews of your marketing offers too if you choose to list them in promotions • BONUS – Use LinkedIn recommendations you've collected as testimonials on your website.
  • 34. Add Company Follow and LinkedIn Share Buttons to Website • Promote your company's LinkedIn presence and help grow the reach of your Company Page by adding the Company Follow button to your website. • Consider adding the LinkedIn share button to your various content assets like blog posts, emails, and landing pages to extend the reach of your content to LinkedIn users.
  • 35. Company Status Updates • • • • • • You can post and share items like company news, events, promotions, relevant industry articles, and YouTube videos What should I post? LinkedIn members are interested in: – 60% are interested in industry insights – 53% are interested in company news – 43% are interested in new products and services Time your status updates - LinkedIn’s busiest hours are morning and mid-day, Monday through Friday Post regularly and consistently Post up to 700 characters! Best Practices for Status Updates: http://help.linkedin.com/ci/fattach/get/2 352183/0/filename/Company_Pages_Sta tus_Updates.pdf
  • 36. Sponsored Updates • Paid Sponsored Updates allow you to promote your message to others outside your company page following • Target your update by location, company, job title, skills, group, gender or age • Appear in the natural flow of a member’s newsfeed among other shared pieces of content and profile updates. • Include a call to action to “follow” the brand behind the update or interact with the post in the usual ways (“like,” comment, or share).
  • 37. Use Group Stats for Better Targeting • • Access statistics for any LinkedIn Group -- even those you're not a member of! LinkedIn Group Statistics – How many members – Demographics including locations, seniority, function, and industry • • • Use this data to analyze the makeup of a group before you decide to join Identify which LinkedIn Groups you should target in your LinkedIn ads Gather insights about your buyer personas to help you do better marketing outside of LinkedIn
  • 38. Email and Poll LinkedIn Groups • Email to Members in Groups - Did you know if you manage a LinkedIn Group you can literally email the members of your group -- up to once per week? This email takes the form of LinkedIn Announcements, which are messages sent directly to the email inbox of the members of your LinkedIn Group. • Poll Group Members - Go to the group you want to publish a poll, hit 'Poll', enter your question, and schedule for how long you'd like your poll to run. • Use polls to generate blog and content fodder, get feedback, conduct research, attract new group members, or get ideas for new marketing offers.
  • 39. Track Company Buzz • Company Buzz application allows you to track what people are saying about your company and related topics on Twitter. • Install the application and customize your topics to view tweets, trends, and top keywords. • Link: http://www.linkedin.com/ope nsocialInstallation/preview?_c h_panel_id=1&_applicationId= 1000
  • 40. LinkedIn Ads • Compliment Organic Search with paid LinkedIn Ads • Typically display format, leveraging well-marked areas of the page that visitors have been conditioned to recognize as ad space • Benefits: – LinkedIn’s PPC ads let you target specific job titles, job functions, industries, or company size, to name a few options -- you know, the people who are more likely to need what you sell. – Relatively new and less expensive, the competition is much lower than Google
  • 41. Use LinkedIn Your Day Feature • Click on “Your Day” and you’ll find that it’s much easier to see who has good news to share. • Provides great opportunity to stay in touch in network and communicate
  • 42. Using LinkedIn Company Page Analytics
  • 43. Using Company Page Analytics • Key features of the new Company Page analytics include: – Access to see the overall performance, key metrics and engagement of all updates in one location – Ability to measure against your competitors and benchmark data – Gain demographics on the followers to the Page – Dive deeper into each specific LinkedIn Updates and Sponsored Updates
  • 44. Types of Analytics • Updates • Reach/Engagement • Follower Demographics
  • 45. Final Thoughts  Update personal profile to 100% complete  Continue to make Connections  Actively get endorsements  Join and be active in Groups  Update Company page  Ask for Company recommendations  Actively post Company Status Updates  Share and expand reach with Sponsored Updates  Extend reach with LinkedIn ads  Monitor progress with Analytics
  • 46. Wrap Up • Marketing consulting with expertise working with Microsoft Dynamics partner organizations. • Services include: – Virtual Marketing Director program – On-demand Marketing Resource Desk via Email – Marketing Execution and Project Management – Writing/Content Development (Case Studies, Blogs, Web Content) • Questions? Contact me: • Jennifer Culbertson jennifer@lookingglassmarketing.com 614-453-5927
  • 47. Wrap Up • Drawing! Provide your email/business card to me and enter to win a free month of Marketing Resource Desk services. • Complete your evaluation form!
  • 48. THANK YOU Please fill out your evaluation.