4. Scenario 1
⢠âAlready Knowsâ
â Already knows the method and has it in mind
⢠Explored list layout of Method
⢠No other descriptions included
⢠Quick access to method
5. ⢠Explore this option even more.
⢠Setting an email up and itâs branded D4D, link
the D4D and tie it all together
⢠Prepopulate email
6.
7. X Scenario 2
⢠âNeeds Refresherâ
â Forgot the name and canât remember the steps
BUT remembers what he or she mad
⢠Uses the picture layout instead of the list
layout
⢠Also uses the âshareâ or âemailâ option on the
specific method page
10. Scenario 3
⢠âWhat method to useâ
â Unfamiliar with a method but wants to involve the
customer
⢠Two paths
â 1. Use filters
â 2. Use Examples
⢠Filters as imagined in the storyboard were
unfavorable
⢠Examples that users could upload makes the app
Interactive and less Static
11.
12.
13. Scenario 4
⢠âAm I doing this right?â
â Without having gone through the training, they
need guidance from a Catalyst
⢠Introduces the option of having a
Videoconference Option so that experts are
able to help immediately via phone
â Might require an appointment
â Might require an infield standby IC for a session
without an IC