This is a one page snap shot of our region and department's mission, strategy and goals

1. Department: Learning and Development Group
Plan: 5 Year Strategic Plan
L&D Strategic Objectives and Goals
Foundation External Internal
Our Mission Improve Asset Utilization and Cost Performance Encourage Development and Growth
To increase the financial strength of the - Implement and maximize LMS - Provide regular written communications
organization by developing passionate business - Expand portfolio of online learning which outline the importance of self
thinkers, using blended learning techniques, opportunities development and outlines the areas
to enhance the Customer Experience where this development can take place
and to improve ROI Build Partnerships with Our Customers - Regularly participate in meetings and
conference calls with your direct
Our Core Values - Become business consultants to our customers to showcase our courses
customers to the level at which they - Set the example by outlining your
• I ntegrity champion our services to others development plan, using the learning and
• D evelopment (self) - Leverage the existing corporate development tools we advocate, and
• E nthusiasm portfolio for training to enhance the L&D practicing the principles you learn
• A ccountability portfolio
• S olutions - Regularly participate in meetings and Apply Training for Impact approach Principles
conference calls with your direct 1. Measure participant satisfaction with
Competitive Advantage customers using the principles from the the training program and capture planned
Customer/Supplier Alignment quality actions
- Flexibility to adjust to the customers needs training
- Multi-lingual 2. Measure change in knowledge, skills
- As it pertains to the Customer and attitudes
- Multi- cultural Experience, BE BEST IN CLASS
- Scope of knowledge 3. Measure changes in on-the-job
behavior
Facilitate user-friendly tools 4. Measure change in business impact
Division-Wide Strategies - Introduce intuitive tools which require
variables
5. Compare training program benefits to
little or no training
1. Improve reliability and convenience to further the cost or the ROI
penetrate existing markets.
2. Increase customer choice through Communicate Learning and Development Results Seek and Transfer Knowledge
an enhanced service portfolio. - Provide measurable results to your - Be a student of your trade
3. Integrate into our customer’s business to chain of command - Practice web 2.0 principles of push/pull
enable and simplify exporting and importing. - Provide measurable and meaningful communications
4. Create a passionate team of business thinkers, results to your customers - Participate in industry seminars and
focused on customers and driven by a sense of workshops which support your area of
urgency to deliver results. responsibility
5. Utilize technology to convert data into Implement new technologies
information
6. Improve asset utilization and cost performance - Regularly introduce new products