eResponse Service Overview...

1. eResponse Recruitment

2. A bit about us…
• Regionally Focused Recruitment centres dedicated to Worcestershire
• Several hundred local businesses supported
• Online Vacancy Management portal supporting all recruitment programs
• Tailor made solutions
86% 76% 84%
Customers would
choose us exclusively
Temp workers retained
beyond assignment
Customers would or
have recommended
6000 15000 Placed last year Registered last year

3. Companies working with us

4. Who do we support?
•Blue chip to National businesses, Public Sector, SMEs and independents
•Specialist divisions

5. Services Portfolio
Our service categories
Temporary Recruitment Response Vacancy Talent Bank
Staffing Process Management Manager
Solutions Outsourcing Services

6. Why choose us?
easy to understand fees
harness technology to deliver better and faster
Dedicated Resource Service Model
innovative, flexible services
highest professional industry standards
personal service

7. Services Portfolio.
Innovative • modular • flexible • cost friendly

8. Services Portfolio
Temporary Staffing
Outsource all or some of your
Flexi Staffing to us….
• High quality staff all the time
• Scalability at short notice – Worcestershire Core Competency
• Benefit from our core recruitment and staffing Solutions
- temp workers on permanent contracts to boost retention
- we handle 1 to 100’s temp worker assignments
- dedicated, onsite account management, induction, H&S and training schemes
- over 6500 temporary assignments during 2011
• KPI Management Reporting in line with customer SLA
• Inhouse payroll ensuring best service for workforce and customer

9. Pre Placement
Upfront Investment in Finding, Screening and
Managing Available Workers

10. Flexi Staffing – Registration Process
Temporary Staff Management
 1. Pre Registration  2. Registration
Telephone Screening Application Pack (Available Online)
Mandatory Data Capture Working Time Directive
ID & Pre Reg Briefing Right to work ID scanned
Medical questionnaire
Numeracy & Literacy
Manual Handling
Screening for previous criminal convictions
3. Post Registration
Full App. Job Briefing inc. copy handbook
Suitable files tagged online for client review
Site tours and inductions

11. ID
Scanners
This Year we have invested in new technology so that we can protect our
clients against illegal workers….
•Verify in 2-3 seconds, the authenticity of over 2500 international documents, including
passports, visas, ID cards, driving licences and work permits
•Subject ID documents, presented to you by potential workers, to forensic level checks – on
site
•Ensure that a potential employee is unquestionably exactly who they say they are, and
legally allowed to be in/work in the UK
•Scan, sign and securely store all ID document images
•Extract contact data from scanned ID documents and reduce recruitment
administration
•Gain remote access to all information gathered, for investigation by
• authorised personnel

12. Flexi Staffing
Temporary Staff Management
 1. White label Document Workflow inc.
Job Ads / Client Micro Sites
Job Briefings
Induction Check Sheets
Induction Handbooks
 2. Enhanced Technology for Applicant Flow:
Online Pre Registration / Screening
Face to Face Interviews
ID Scan technology for Right to Work
Skills Testing
Site Tours and Inductions

13. Post Placement
Innovative Services once workers have started

14. Flexi Staffing
Post Placement Support Services
• Account Team supported by dedicated
Resoucers
• Onsite Check In service supported by nominated
Super temp
• One to One Appraisals completed by Account
Team
• Service Reviews and Staff assessment
For several years eResponse
completed by Account Team have had the sole
responsibility
of managing our flexible
• KPI information compiled inline with company workforce across multiple
targets and objectives shifts filling requirements
with
less than an hours notice.
• Ongoing induction and future training available Matt Jauncey,
SP Group

15. Time and Attendance & Online
Timesheets
eResponse pay and bill systems are connected to our online real
time timesheet entry and time and attendance solutions that have
been developed specifically for customers who regularly flex
temps across their business.
Key benefits include:
Reduced Administration & Improved efficiency
Better service to workforce and reduced pay queries
Immediate access to reporting and spend information
Greater control and visibility of who is in and who isn’t
Improved site security with biometric hand scan technology

16. Service Enhancements
Summary Service Highlights:
Worcestershire Labour Pool Bias
Appraisals for Temporary Staff
KPI reporting
Internally managed pay and bill for improved worker
services
Online systems including ID Scan and TNA Solution
Top Client Status – A priority for eResponse

17. Rate Card
Open & Transparent Fee Structures that
make sense

18. Example Rate Card
Rate Calculator
Employee Working Time NiERS eResponse Total Charge
rate per hour Directive Commission
12.07%
0.80
Earnings Threshold per week 100
Employers NI Rate 13.80%
Working hours per week 37.5
General Operative
NMW as of 1st October 2011 6.08 0.73 0.57 0.80 8.19
Invariably fixed margin across all job types
Margin is driven by job skill level
Continued downward pressure driven by cheap alternatives
available from businesses with umbrella payroll schemes
Talent Bank solutions available for longer term contracts

19. Vacancy Management Solutions
A real breath of fresh air

20. Vacancy Manager
Enjoy the best recruitment services with lower
predictable costs
• Flat fees ranging from £595 to 10% of salary above
30k
• Online Management Platform, complete
transparency
• Pre-Screening, Skills testing and assessments
• Average CV to Interview ratio 3:1
• Average Interview to Placement ratio 2:1

21. Talent Bank Solutions
Hire the best there is, not just the best available
• Your Own personalised Talent Banks
• Identify future employees before you need them
• Single source for hiring managers
• Beat competitors to the best staff
• Monthly subscription plan available from 3, 6, 9 and
12 month agreements
• 30-days cancellation period

22. Working with us
For over 7-Years, eResponse
surpass our expectations each
time we utilise the Vacancy
Without question, the fastest Management Solutions .
and most cost effective route
to us sourcing the people our Simon Pointon,
Aggora Technical
business needed.
Richard Aston,
Freeman & Pardoe For several years eResponse
have had the sole responsibility
of managing our flexible
eResponse took all of the hassle workforce across multiple
out of the process. It would be shifts filling requirements with
impossible to imagine using any less than an hours notice.
other recruitment solution.
Matt Jauncey,
Daniel Leedham-Green, SP Group
Renderplas

23. Thank you