The company was experiencing high incident and injury rates, with their total recordable incident rate at 10-12 compared to the national average of 4.5. This was negatively impacting their workers' compensation costs and ability to win bids. To address this, they implemented an incident and injury free process with a focus on changing mindsets. Key steps included developing buy-in from leadership and employees, conducting a perception survey, and implementing training seminars. This led to positive impacts like reducing their total recordable incident rate to 1.75 year-to-date and improving employee morale and customer confidence in their safety performance. Their commitment is to continue conveying the importance of injury prevention to all levels of the organization.