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Josh Bersin
Principal and Founder, Bersin™
Deloitte Consulting LLP
Copyright © 2018 Deloitte Development LLC. All rights
r...
The exponential importance of
learning
A business, economic, and social imperative
“The learning curve is the earning curv...
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Robots and AI
77% of CEOs expect the role of AI,
Robotic...
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Source: U.S. Bureau of Labor Statistics
and LinkedIn 201...
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1 billion
smartphones
iPhone ®
launched
100 million
Twit...
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Sources: Deloitte Human Capital Trends 2014 and 2015
The...
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Average 3.2
What are these
companies doing?
Summer, 2016...
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Source: Meet the Modern Learner: Engaging the Overwhelme...
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A brand new war for skills
It’s different this time.
New...
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Hiring is as hard as it has been since 2001 and “time t...
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How we used to create jobs: “job design”
People Work
Jo...
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How we create jobs now: “work and task design”
Software...
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A
C D E
B
How things were How things “are”
B
A
DCF
G
E
...
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Demanding new skills, and jobs that are more “Hybrid” t...
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Even technical roles are changing
… Data Scientist, the...
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And… We are living longer.. stretching the talent cycle...
17Copyright © 2016 Deloitte Development LLC. All rights reserved.
Careers redefined
A career is now a series of developmen...
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Education
Work
Retirement
Education
Work
Leisure
From T...
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Demanding a completely new career model in companies
58...
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Our Challenge in 2018
How do we re-architect corporate ...
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CEOs, CFOs, CHROs agree on #1 issue: risk of retaining ...
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L&D Budgets Are Increasing
The average large L&D organi...
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L&D Teams growing in size
Source: Sierra-Cedar HR Syste...
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Yet until now, L&D has not been keeping up
75%
of the w...
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We are here
E-Learning
& Blended
1998-2002 2005 2018201...
26
What is Learning
In the Flow of Work?
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A simple model to consider
Micro-Learning Macro-Learnin...
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Microlearning: The Hype is Real
Hype Stage
Reality Stag...
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Where does macro and micro learning apply?
Macro
Macro
...
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At the employee level, this is a problem of creating “f...
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New research by O’Reilly demonstrates this cycle
Evalua...
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New research by O’Reilly (one of the largest publishers...
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Does micro-learning work? Yes…. The Ebbinghaus forgetti...
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Repetition, spacing, questioning
Add Spaced Repetition ...
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How Does It Look?
Micro Learning is Small Doses of Acti...
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Add “Practice” or “Retrieval Practices,” and learning g...
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But it’s not quite enough. We see four broad modalities...
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ExperientialLearningMethods
Source: Bersin, Deloitte Co...
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2018 Bersin Learning Organization Maturity Model
Source...
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So…
Are we really ready for this shift?
Yes we are.
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77%
53%
32%
4%
6%
13%
10%
15%
26%
4%
14%
15%
5%
10%
13%...
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Learning Technology Has Been Modernized (at last)
CBT E...
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Learning preferences have changed
Top Priorities in 201...
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Traditional Learning Organization Capabilities
Content
...
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Biggest skills gaps in L&D
Toward Maturity, 2017 and Le...
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The new learning architecture
It’s just now becoming cl...
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The new learning architecture is multi-faceted, not LMS...
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Many learning tools are needed
Source: Toward Maturity,...
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New Learning Tech Segments Are Becoming Clear
Learning ...
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Smart chatbots are here
Learning through conversations
...
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Lots of experiments and pilots now going on
Toward Matu...
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The Likely Future: Microsoft Teams as Learning Platform
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believe their
employees are fully
aligned with the
corp...
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Self Service Intelligent ServicesCase Mgt. AI/Voice App...
How Can You Get There?
Realign your strategy, process, skills, and
technologies.
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You Must Invest: Level 4 Companies Outperform Their Pee...
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We must not forget the critical role of culture
Great C...
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A Renaissance In Learning Has Arrived: 2018 is the Time
About Deloitte
As used in this document, “Deloitte” means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please se...
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Traditional Learning Organization Capabilities
Content
Development
Learning
Evaluation
Instructional
Design
L&D
Performance
Consulting
Learning
Delivery
Division /
Country
Leadership
LMS
Administration
New/Enhanced Learning Organization Capabilities
Strategic Enablers
Content
Curation
Experience
Design
Data
Analysis
Branding &
Communication
Experience
Management/
Architecture
Tech Tools
& Leadership
Experience
Leadership
Multimedia
Development
App
Development
User
Experience/
Interface
Design
Core
L&D technical capabilities are changing

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