2. How do we design a smart assistant for radiologists?
Our current challenge
@jbaeck
3. Conversational Interfaces — the bold vision
Please take care of …
Sure, option A or option B?
Option B, please.
Alright, done.
BOT
@jbaeck
4. Conversational Interfaces — our reality
OK, but what exactly can I ask?
What is it?
Sorry, I did not understand the request.
Please take care of …
I was just talking to the computer.
BOT
@jbaeck
8. Contextual interviews help us understand the most pressing
questions and the situations in which they come up
9. Which modality is appropriate within the usage context?
Voice Hybrid Screen
@jbaeck
10. With Wizard-of-Oz experiments we simulate conversations
The radiologist “controls” the system
via speech, instead of mouse and keyboard.
His (real) assistant translates his requests by
controlling the system via mouse and keyboard.
@jbaeck
11. On which level do users have requests and questions?
Open patient browser What diseases does he have?
Specific requests Goal-oriented questions
@jbaeck
12. During the research phase, we understand the
conversation context and collect typical user questions
!
RESEARCH FOR CONVERSATIONS
@jbaeck
14. Experience maps visualise the bigger picture of the
conversation we are designing
User Research
Stakeholder
Interviews
Existing
Documentation
SOURCES
ACTIVITIES
PAINS
THOUGHTS
MOTIVATIONS
OPPORTUNITIES
THE RADIOLOGIST’S JOURNEY
@jbaeck
16. Clifford Nass / Scott Brave (Wired for Speech)
Personality allows people to know
how to behave toward others and
what to expect in return.
@jbaeck
17. x
RIA
Job / Role
Age
§ Value Proposition
» ...
§ Interaction Principles
» ...
§ Personality
» ...
§ Information RIA can provide
» ...
With bot personas, we create a model of the person that
our users will be talking to
@jbaeck
18. Bot personas interact with user personas and need to be
aligned with existing brand personas
BOT PERSONA
BRAND PERSONA USER PERSONAS
@jbaeck
19. During the strategy phase, we define the basic rules
and principles of the conversation
!
STRATEGY FOR CONVERSATIONS
@jbaeck
21. Make the conversation come alive early on
…let us iterate quickly …focus internal discussions
…let us test with users…sell the product vision
PROTOTYPES…
@jbaeck
24. Paper sketches and storyboards are a shared language when
talking about the product vision
25. Conversational prototyping tools can help us simulate the
conversation without coding
DEFINE EXAMPLE DIALOGS TEST ON VOICE DEVICE
@jbaeck
26. Close collaboration between product and tech are essential
to get the conversation details right
UX / PRODUCT TEAM TECHNOLOGISTS / DATA SCIENTISTS
+
UX WRITER
@jbaeck
27. Conversational design patterns & principles can guide the
prototyping process
ALEXA SKILLS KIT VOICE DESIGN BEST PRACTICES ACTIONS ON GOOGLE | CONVERSATION BASICS
@jbaeck
28. Kathryn Whitenton (Nielsen Norman Group)
Although voice interaction is markedly
different from graphical user interfaces,
classic usability principles are still critical
to the quality of the user experience.
@jbaeck
29. !
DESIGN FOR CONVERSATIONS
During the design phase, we flesh out the conversation
— moving from general topics to detailed dialogs
@jbaeck
31. With user-centered design methods, we lay the
groundwork for meaningful conversations
Contextual
Interviews
Experience
Maps
Ideation
Workshops
@jbaeck
