Pratt Institute - Advanced Reference
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The document discusses the importance of assessment in libraries. It defines assessment as evaluating the importance, size, or value of operations in order to make data-driven decisions and improve customer service. A culture of assessment relies on analyzing facts and research to deliver optimal services. Reasons to assess include learning user needs, investigating new services, allocating resources, and accountability. Effective assessment requires leadership, customer-focused staff, and collecting meaningful data. The document also provides examples of assessment tools and positions such as the assessment librarian role.
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Pratt Institute - Advanced Reference
- 1. Library Assessment Jennifer Rutner Program Coordinator for Marketing and Assessment Columbia University Libraries
- 15. challenges
Hinweis der Redaktion
- I’m Jennifer Rutner. My background… Libraries have always used assessment methods: head counts, reference statistics, circulation data… collected data annually to report out to institutions. (ARL statistics – really cool.) The current assessment “boom” began in the 1990s. User-centered library. Reaction to an expanding information market place, and the rate of change.