GETTING STARTED WITH ASSESSMENT PROJECT MANAGEMENT & WRITING GOOD QUESTIONS
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Presentation at METRO, 2010
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GETTING STARTED WITH ASSESSMENT PROJECT MANAGEMENT & WRITING GOOD QUESTIONS
- 1. GETTING STARTED WITH ASSESSMENT PROJECT MANAGEMENT & WRITING GOOD QUESTIONS Jennifer Rutner Assessment & Marketing Librarian Columbia University Libraries
- 2. assessment = change = scary
- 3. What is assessment? Data- informed decision making Quality, actionable Culture of data Assessment Information transparency
- 4. Culture of assessment A Culture of Assessment is an organizational environment in which decisions are based on facts, research and analysis, and where services are planned and delivered in ways that maximize positive outcomes and impacts for library clients. A Culture of Assessment exists in organizations where staff care to know what results they produce and how those results relate to customer expectations. Amos Lakos: www.usc.edu/.../locations/leavey/news/conference/presentations/presentations_9- 16/Assessment/UCLA_Lakos.ppt
- 5. PROJECT MANAGEMENT FOR LIBRARY ASSESSMENT
- 6. What not to do. Make the Form a Get a really same Write survey representative low response decisions you questions committee rate would have anyways
- 7. What will help! 1. Develop a project plan 2. Understand your team 3. Identify your information needs 4. Write good questions 5. Act on the results
- 8. Project scope What is the purpose of this project? What will this project produce (deliverables)? What will not happen during this project?
- 9. Project objectives Specific Measurable Aggressive Time- Realistic sensitive
- 10. Identify decision makers Who needs to use the information produced by this assessment project to make decisions and produce results?
- 11. Do you need a team?
- 12. Understanding your team Project manager Decider Client Team Worker Leader Commun- Expert icator
- 13. Understanding your team Team Role Skills Interests Authority Responsibility Member (What you get (What you to decide) have to do) Jennifer Project manager, Writing good Space planning Methodology Assign work to Expert questions team members IRB process Tool development and sub-teams Facilitation Implementation Set meeting agendas Ensure that milestones are met Michael Worker, Expert Programming, Usability Website layout Build/manage Usability studies survey tool Kimberly Client, Decider Managing, Quantitative data Approve project Attend meetings, Content expertise analysis plan general oversight
- 14. Project timeline
- 15. Assessment project plan Your team: • Members • Roles • Authority • Skills & Interests Project Scope Project Objectives Decision Makers Information Needs Methodology Project Timeline Everyone signs-off on the project plan.
- 17. “I want to do a survey.”
- 18. Assessment process Available Information Environmental Establish information needs scan priorities (knowns) (unknowns) Assign IRB Test the tools Develop tools methodology Conduct Decision Analysis Reporting assessment making!
- 21. Good questions… • are clear • are easy to answer • are not biased • are not leading • allow the participant to express their perspective
- 22. Test the test! • Is there anything that doesn’t make sense? • Are any of the questions too personal? • Is there terminology that you don’t know? • Are you able to answer each question? • Are you able to give the answers you want to give?