This document discusses views of conflict and the conflict process. It outlines three views of conflict: traditional, which sees conflict as bad; human relation, which sees conflict as natural and inevitable; and interactionist, which sees conflict as necessary and can be positive or negative. The document then discusses the difference between functional conflict, which can benefit an organization, versus dysfunctional conflict, which harms the organization. It provides a five stage model of the conflict process: communication, perceived conflict, intentions, behavior, and outcomes. It also discusses different strategies for managing conflict such as avoidance, compromise, smoothing, integration, and using a superordinate goal.

1. Conflict and Negotiation chapter 14 Presented by: Tariq Ali Khan Junaid Zamir Danish Saleem Ahraz Pasha Taimur Khan Ali Awais Ahmed

8. The Conflict Process

12. Stage III Accommodating Collaboration Avoiding Competing Allowing other group to win Working together to solve problems Ignoring or steering clear of other group Working to dominate and control Compromising Finding acceptable solution so everyone feels good Handling Intentions