1. Hospitality Management Offers Well Rounded Education
Required For Number of Positions
Managing a hotel or resort requires a range of departments coming together to ensure that guests
are happy, the hotel is well marketed, the premises are clean and there is always a friendly face
waiting for guests upon arrival. As such, areas of management include: general management,
human resources management, sales and marketing management, housekeeping management,
food and beverage management, financial management as well as catering and convention
management.
Centennial College offers a single program that provides the range of hotel management
education required for students to be able to apply for positions in any of these areas upon
graduation.
Hospitality Management – Hotel and Resort is facilitated through the School of Hospitality,
Tourism and Culture, which teaches students skills that are transferable anywhere in Canada and
is based at Progress Campus. This location is Centennial College’s largest campus and boasts
facilities that help students in their studies. For example, Hotel and Resort students benefit from
the use of a full-service conference centre that is a “living lab” designed to provide students with
hands-on experience, and gives them a chance to hone their skills within a fully functional facility
under the supervision of industry professionals, both culinary and administrative.
The curriculum of the two-year offering, meanwhile, ensures that students gain an understanding
of the interrelationships between departments that drive performance in the hotel and resort
industry. As such, students attend courses that include Front Office Operations (examines the
various elements of effective front office management, paying close attention to planning,
forecasting and evaluating front office procedures. Front Office procedures, guest relations and
satisfaction, communications with the other hotel departments are placed within the context of the
overall operation of a hotel); Hospitality and Tourism Marketing (students define marketing,
distinguish between product and services marketing and demonstrate an understanding of
consumer behavior, market segmentation, the marketing mix and their application to the
marketing plan); Housekeeping and Facilities Management (gives students insight into the two
primary areas that need to be managed well to operate successfully: physical planning and
housekeeping operations of the building. Students come to understand why monitoring heating,
ventilation and air conditioning systems to offer guest comfort and reduce costs is important; the
importance of cleanliness and systems for operating; and department organization, job
descriptions, inventories, and budgets for these related departments); and more.
The Hotel and Resort program is proof that a hotel management degree is not necessary to
obtain a worthwhile education that will equip you a range of careers that you can switch at any
time.