Crisis communications: inside the red zone
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Crisis communications case study from inside the red zone: Christchurch earthquake February 2011. Topics include communications and online tools used.
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Crisis communications: inside the red zone
- 1. Inside the red zone Christchurch earthquake crisis communications Inside the red zone | crisis communications Putting Northland first
- 2. 12.51pm Tuesday 22 February 2011 Inside the red zone | crisis communications Putting Northland first
- 3. NATIONAL CONTROLLER All of Govt Mayor Press Public Information Public Information Secretary Communication Secretary Manager Manager 2IC (emails) Web Stake- Media Stake- Community Marketing Call Manager holder Manager holder Relations Manager Centre Relations Relations Manager Manager (internal) (external) Online Cmmnty Customer Content Advisors Service publisher Media Media Media Intl Media Writers (4) Graphic Market/ Officers & social monitor phone briefing Liaison (2) Design Comms (30) media (1) (2) / VIPs (3) (2) (2) (3-4) (2) Research Research (1) (2) Inside the red zone | crisis communications Putting Northland first
- 4. Inside the red zone | crisis communications Putting Northland first
- 5. Inside the red zone | crisis communications Putting Northland first
- 6. Inside the red zone | crisis communications Putting Northland first
- 7. Inside the red zone | crisis communications Putting Northland first
- 8. Inside the red zone | crisis communications Putting Northland first
- 9. Crisis communications Inside the red zone | crisis communications Putting Northland first
- 10. TV, print, radio media //flickr.com/logangorilla Inside the red zone | crisis communications Putting Northland first
- 11. factsheets & adverts Inside the red zone | crisis communications Putting Northland first
- 12. text alert all networks EQ help? Call Govt Hotline 0800779997. Water/place to stay? 0800435700 or go to Burnside HS, Pioneer Stad, Rangiora Bapt Ch. Home repairs? EQC 0800326243 Inside the red zone | crisis communications Putting Northland first
- 13. community briefings //www.stuff.co.nz/carysmonteath Inside the red zone | crisis communications Putting Northland first
- 14. water tanker posters //www.stuff.co.nz Inside the red zone | crisis communications Putting Northland first
- 15. maildrops & visits //www.thepress.co.nz //www.flickr.com/redcross Inside the red zone | crisis communications Putting Northland first
- 16. how things were done Inside the red zone | crisis communications Putting Northland first
- 17. Inside the red zone | crisis communications Putting Northland first
- 18. Inside the red zone | crisis communications Putting Northland first
- 19. Inside the red zone | crisis communications Putting Northland first
- 20. Inside the red zone | crisis communications Putting Northland first
- 21. Inside the red zone | crisis communications Putting Northland first
- 22. Inside the red zone | crisis communications Putting Northland first
- 23. Inside the red zone | crisis communications Putting Northland first
- 24. rise of social media Inside the red zone | crisis communications Putting Northland first
- 25. Twitter is #1 Inside the red zone | crisis communications Putting Northland first
- 26. Inside the red zone | crisis communications Putting Northland first
- 27. release tips and facts Inside the red zone | crisis communications Putting Northland first
- 28. respond to queries Inside the red zone | crisis communications Putting Northland first
- 29. gave us feedback Whoever is managing the @ChristchurchCC @ChristchurchCC account is showing how new speed record! communication with 90seconds. :) users and #eqnz announcements should be done. #chch #eqnz Inside the red zone | crisis communications Putting Northland first
- 30. kept it relevant Inside the red zone | crisis communications Putting Northland first
- 31. thank those that help Inside the red zone | crisis communications Putting Northland first
- 32. alert us to problems @ChristchurchCC extremely nasty pot hole on Hills Rd, right lane into Shirley Rd, any chance of fixing before car gets stuck? Thx //www.stuff.co.nz Inside the red zone | crisis communications Putting Northland first
- 33. track event hashtags Inside the red zone | crisis communications Putting Northland first
- 34. “So is this stuff just being a twit?” Inside the red zone | crisis communications Putting Northland first
- 35. Inside the red zone | crisis communications Putting Northland first
- 36. Facebook frenzy Inside the red zone | crisis communications Putting Northland first
- 37. Inside the red zone | crisis communications Putting Northland first
- 38. Inside the red zone | crisis communications Putting Northland first
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- 40. Inside the red zone | crisis communications Putting Northland first
- 41. Inside the red zone | crisis communications Putting Northland first
- 42. Inside the red zone | crisis communications Putting Northland first
- 43. tuning to YouTube Inside the red zone | crisis communications Putting Northland first
- 44. Inside the red zone | crisis communications Putting Northland first
- 45. Inside the red zone | crisis communications Putting Northland first
- 46. Inside the red zone | crisis communications Putting Northland first
- 47. Inside the red zone | crisis communications Putting Northland first
- 48. social media monitoring YouTube Twitter Facebook news sites blogs feedback forms TradeMe community topic trends & emerging issues planning & intelligence Inside the red zone | crisis communications Putting Northland first
- 49. what did we Inside the red zone | crisis communications Putting Northland first
- 50. Lesson #1: Keep everyone informed, regularly Inside the red zone | crisis communications Putting Northland first
- 51. Lesson #2: Have dedicated admin support Inside the red zone | crisis communications Putting Northland first
- 52. Lesson #3: Keep social media outside approvals Inside the red zone | crisis communications Putting Northland first
- 53. Lesson #4: Monitor, monitor, respond, monitor Inside the red zone | crisis communications Putting Northland first
- 54. Shakey town Lesson #5: Christchurch I think you could do with some Avoid spam McDonald’s #eqnz Inside the red zone | crisis communications Putting Northland first
- 55. Lesson #6: Focus your social media channels Inside the red zone | crisis communications Putting Northland first
- 56. Lesson #7: The USB stick is your friend Inside the red zone | crisis communications Putting Northland first
- 57. Lesson #8: Use something old & something new Inside the red zone | crisis communications Putting Northland first
- 58. Lesson #9: Have some fun to get you through Inside the red zone | crisis communications Putting Northland first
- 59. sums it up nicely Inside the red zone | crisis communications Putting Northland first
- 60. thank you NSW. Inside the red zone | crisis communications Putting Northland first
- 61. Thanks. Jason Dawson General Manager – Community Relations +64 9 470 1232 jasond@nrc.govt.nz www.nrc.govt.nz Inside the red zone | crisis communications Putting Northland first