TADSummit Keynote: Dinesh Saparamadu, CEO hSenid Mobile
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Dinesh Saparamadu discusses the evolution of communication platforms and technologies. He describes how communication has progressed from discrete platforms to converged platforms with the integration of messaging, email, video, voice, and social media through communication APIs and CPaaS technologies. However, he argues that true convergence has not been achieved yet due to issues like incomplete engagements between businesses and customers, imprecise customer insights, and over-reliance on IT. New technologies like eCPaaS aim to address these issues and help automate business operations and power end-to-end recruitment workflows through convenient, flexible, and collaborative communication across multiple channels.
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TADSummit Keynote: Dinesh Saparamadu, CEO hSenid Mobile
- 1. Dinesh Saparamadu Founder & CEO hSenid Mobile Future of CPaaS Empowering The Business User
- 2. Evolution of Communication hSenid Point of View
- 3. Discrete Communication Discrete Communication Discrete Communication Mixed Communication Discrete Communication Unified Communication Discrete Communication Converged Communication Communication APIs for developers & digital native companies CPaaS 1.0 Communication APIs for the enterprises CPaaS 2.0
- 4. CPaaS 2.0
- 5. CPaaS 2.0 APIs Enterprises Messaging Email Video Voice Social Media Chat Apps AI & Bots
- 6. We are in an era of converged communication, has communication really converged
- 7. Technical Unification Building Blocks of Converged Communication Service Unification
- 10. IT Dependency </> To, Automate business operations Provide extended services Convert ideas into innovations
- 11. Incomplete Engagements ? ? Because, Unable to quantify the business value of interactions. Thousands of conversations are happening but only few are results-oriented. Low response rates due to lack of awareness on customer channel prioritization.
- 12. Imprecise Insights ? Lack of visibility into past and ongoing operations to make decisions. Difficult to extract data to optimize emotional intelligence. Integration dependencies to use the latest technologies like Virtual Reality, Artificial Intelligence and Augmented Reality.
- 13. CPaaS Wizards Messaging Email Video Voice Social Media Chat Apps AI & Bots Enterprises
- 14. CPaaS Wizards Messaging Email Video Voice Social Media Chat Apps AI & Bots Enterprises CPaaS
- 15. FinanceProduct Support HR Customer service Business owner Marketing
- 16. eCpaaS in Recruitment End-to-End Life Cycle
- 17. Get on boarded through social media pages Communicate Digital marketing and targeted promotions Visitor Stranger Applicant Collaborate Real time conversations, accurate information sharing Employee Candidate Convenient and flexible interview process
- 19. Download the white paper on hSenidMobile.com/ecpaas/whitepaper Thank you
Hinweis der Redaktion
- Evolution of Communication (https://www.themetisfiles.com/2011/10/from-unified-to-social-communications-and-collaboration/) CPaaS 1.0 & 2.0 (https://www.slideshare.net/rcastanon/unpacking-the-power-of-cpaas) : Please see the slide 6.
- Evolution of Communication (https://www.themetisfiles.com/2011/10/from-unified-to-social-communications-and-collaboration/) CPaaS 1.0 & 2.0 (https://www.slideshare.net/rcastanon/unpacking-the-power-of-cpaas) : Please see the slide 6.
- Evolution of Communication (https://www.themetisfiles.com/2011/10/from-unified-to-social-communications-and-collaboration/) CPaaS 1.0 & 2.0 (https://www.slideshare.net/rcastanon/unpacking-the-power-of-cpaas) : Please see the slide 6.
- icebreaker
- Technical Unification: Single platform should be the enabler which contains a package of technical features and functionalities to perform different tasks. As an example, single system to send messages, collect replies, start conversations through social media, chat bots and assign tasks to different stakeholders. Technically, each of these have unique mechanism and having all in a consolidated platform would be an interesting. Service Unification: Multiple departments or the business units (HR, Marketing, Finance) should be able to use a single platform to perform all of there communication based services, without having department wise multiple applications.
- There are 3 main barriers when converging communication, since the technology and the services are closely interconnected to each other.
- Evolution of Communication (https://www.themetisfiles.com/2011/10/from-unified-to-social-communications-and-collaboration/) CPaaS 1.0 & 2.0 (https://www.slideshare.net/rcastanon/unpacking-the-power-of-cpaas) : Please see the slide 6.
- Evolution of Communication (https://www.themetisfiles.com/2011/10/from-unified-to-social-communications-and-collaboration/) CPaaS 1.0 & 2.0 (https://www.slideshare.net/rcastanon/unpacking-the-power-of-cpaas) : Please see the slide 6.
- Possibility of bringing the concept of empower, engage and enrich into different user groups.