Enterprise CPaaS (eCPaaS) is an important development in CPaaS. The CPaaS platforms are maturing, the use of templates/wizards under a self-service model with IT governance is exactly the model we’ve seen discussed by enterprises using Telecom APIs like Medtronic at TADSummit. It’s an interesting development, with an initial focus on the Banking industry, then expanding into Insurance, and beyond. hSenid Mobile will be sponsoring the Chicago location of TADHack Global this year. Giving people a chance to hack on eCPaaS, and we’ll see the results of those hacks presented at TADSummit Americas.

1. The Power of CPaaS
for Enterprises

3. Telcos Enterprises

4. Messaging eTopup Loyalty & Rewards System integration
Early years…

5. Signaling Cloud ServicesSelf-care customer
engagement
CPaaS
Today

6. 2001
Key elements of CPaaS
in core products
CPaaS lowers barriers for
entry into Telcos
2004
Technology enabler
for Telco developer
ecosystems
2010

9. Telcos’ gold mine of assets
Build-developer eco-systems and
recurring revenue streams
CPaaS + Go To Market strategy

10. 2001
Key elements of CPaaS
in core products
CPaaS lowers barriers for
entry into Telcos
2004
Technology enabler
for Telco developer
ecosystems
2010
2019
Power of CPaaS for
Enterprises?

11. GovernanceWeb based Wizards Self service
3 key success factors

13. Governance Dependency on ITRegulator

14. eCPaaS
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15. GovernanceWeb based Wizards Self service
concepts applied to

16. empowering Business Users
Wizards for
different Enterprise
Departments to
manage own
operations

17. Cards LoansInvestments
empowering Business Users
One wizard.
Multiple services for department specific needs

18. Cards
empowering Business Users
One wizard.
Different portals for managing different departmental requirements
 Design and manage promotions to VIP
credit card customers
 Manage promotions targeted to all
other card customers

19. End-to end
self-service
for Department
users

20. Complete
governance
for Department
admins

21. Tomorrow
Promotions via
multiple channels
Omni channel
customer service
Transaction
notifications
Customer surveys
& ratings
Virtual reality
Artificial
intelligence
Biometric
authentication
Augmented
reality
Today

22. gives Power back to the
Enterprise Business User