Hunter, Travis, & Matthew used Zang to developed a product to ease customer frustration while waiting on hold for customer service. By providing a channel of entertainment during the holding process, it alleviates frustration. The hack provides the customer with the ability to play games and make their own choice of music to listen to while waiting. Making customer service fun. They won $1k from Avaya / Zang.

1. HOLDR
HOLD DOESN’T HAVE TO BE PAINFUL

3. THE HOLD PROBLEM
• 60% of the callers placed on hold hang up.
• 30% of those that hang up never call back.
• 94% of advertising budgets are spent to induce a call.
• How do we keep people on hold?
-stats from Premier Companies

4. CURRENT SOLUTIONS
• Silence
• Music
• Messages

5. HOW HOLDR FIXES IT
• Multiple Options
• Games
• Different Music Genres
• Tech Support FAQs
• More…
• Customer Can Choose Their on Hold Method
• User Interaction Helps User Perceive Hold Time as Shorter

7. IT'S TIME TO STOP MAKING
CUSTOMERS RANT. ITS TIME TO
START MAKING THEM RAVE.