Everyone is struggling in this recession. Here are some tools to help you make decisions in your professional life.

1. Making Decisions in Tough Times
Presenter: Jan Triplett, Ph.D. COO, BSC
All Rights Reserved • © 2009 Business Success Center

2. Results of Key Decisions
2

3. Results of Key Decisions
Affect all areas
2

4. Results of Key Decisions
Affect all areas
Administration - staffing
2

5. Results of Key Decisions
Affect all areas
Administration - staffing
Sales - how & who
2

6. Results of Key Decisions
Affect all areas
Administration - staffing
Sales - how & who
Operations - what sell
2

7. Results of Key Decisions
Affect all areas
Administration - staffing
Sales - how & who
Operations - what sell
Financials - pricing
2

8. Results of Key Decisions
Affect all areas
Administration - staffing
Sales - how & who
Operations - what sell
Financials - pricing
Record Keeping - technology
2

9. Results of Key Decisions
Affect all areas
Administration - staffing
Sales - how & who
Operations - what sell
Financials - pricing
Record Keeping - technology
Now & in the future
2

10. How to Create a Profile
© Business Success Center, 2009 3

11. How to Create a Profile
★ We do this with our business management clients
© Business Success Center, 2009 3

12. How to Create a Profile
★ We do this with our business management clients
★ You can do it by. . .
© Business Success Center, 2009 3

13. How to Create a Profile
★ We do this with our business management clients
★ You can do it by. . .
★ Making assumptions
© Business Success Center, 2009 3

14. How to Create a Profile
★ We do this with our business management clients
★ You can do it by. . .
★ Making assumptions
★ Testing - tracking & evaluating
© Business Success Center, 2009 3

15. How to Create a Profile
★ We do this with our business management clients
★ You can do it by. . .
★ Making assumptions
★ Testing - tracking & evaluating
★ Reviewing and refining profile
© Business Success Center, 2009 3

16. How to Create a Profile
★ We do this with our business management clients
★ You can do it by. . .
★ Making assumptions
★ Testing - tracking & evaluating
★ Reviewing and refining profile
★ Using it to improve how you make decisions &
encourage others to make decisions
© Business Success Center, 2009 3

17. Decision Profiles Provide . . .
© Business Success Center, 2009 4

18. Decision Profiles Provide . . .
Understanding of how decisions are made
© Business Success Center, 2009 4

19. Decision Profiles Provide . . .
Understanding of how decisions are made
Way to create & set up decision-making systems
© Business Success Center, 2009 4

20. Decision Profiles Provide . . .
Understanding of how decisions are made
Way to create & set up decision-making systems
Help with implementation & follow through
© Business Success Center, 2009 4

21. Decision Profiles Provide . . .
Understanding of how decisions are made
Way to create & set up decision-making systems
Help with implementation & follow through
Nothing wrong with any profile you use.
But it may change the customers & staff you
select & how you things get done.
© Business Success Center, 2009 4

22. Decision Profiles Tell. . .
© Business Success Center, 2009 5

23. Decision Profiles Tell. . .
★ How they view their world - the 40K View
© Business Success Center, 2009 5

24. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
© Business Success Center, 2009 5

25. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
★ How they view their role & aspirations
© Business Success Center, 2009 5

26. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
★ How they view their role & aspirations
★ Big & Little Gridder & Game (Social, Big Business, Small
Business, Gov/Non-Profit, University, Political)
© Business Success Center, 2009 5

27. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
★ How they view their role & aspirations
★ Big & Little Gridder & Game (Social, Big Business, Small
Business, Gov/Non-Profit, University, Political)
★ Problem Space
© Business Success Center, 2009 5

28. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
★ How they view their role & aspirations
★ Big & Little Gridder & Game (Social, Big Business, Small
Business, Gov/Non-Profit, University, Political)
★ Problem Space
★ How they organize their world & make decisions
© Business Success Center, 2009 5

29. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
★ How they view their role & aspirations
★ Big & Little Gridder & Game (Social, Big Business, Small
Business, Gov/Non-Profit, University, Political)
★ Problem Space
★ How they organize their world & make decisions
★ Planner Style (Forward, Back)
© Business Success Center, 2009 5

30. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
★ How they view their role & aspirations
★ Big & Little Gridder & Game (Social, Big Business, Small
Business, Gov/Non-Profit, University, Political)
★ Problem Space
★ How they organize their world & make decisions
★ Planner Style (Forward, Back)
★ Goal (Dissatisfied, Opportunity, Status Quo)
© Business Success Center, 2009 5

31. Decision Profiles Tell. . .
★ How they view their world - the 40K View
★ Believer, Rebel, or Competitor & Risk Tolerance
★ How they view their role & aspirations
★ Big & Little Gridder & Game (Social, Big Business, Small
Business, Gov/Non-Profit, University, Political)
★ Problem Space
★ How they organize their world & make decisions
★ Planner Style (Forward, Back)
★ Goal (Dissatisfied, Opportunity, Status Quo)
★ Decision Style
© Business Success Center, 2009 5

32. And How They Act/Think
© Business Success Center, 2009 6

33. And How They Act/Think
★ Acting Style
© Business Success Center, 2009 6

34. And How They Act/Think
★ Acting Style
★ Stimulator - intuitive, without structure, implement
quickly
© Business Success Center, 2009 6

35. And How They Act/Think
★ Acting Style
★ Stimulator - intuitive, without structure, implement
quickly
★ Processor - structured, systematic, integrators
© Business Success Center, 2009 6

36. And How They Act/Think
★ Acting Style
★ Stimulator - intuitive, without structure, implement
quickly
★ Processor - structured, systematic, integrators
★ Thinking Style
© Business Success Center, 2009 6

37. And How They Act/Think
★ Acting Style
★ Stimulator - intuitive, without structure, implement
quickly
★ Processor - structured, systematic, integrators
★ Thinking Style
★ Innovator - futurists, focus on opportunities
© Business Success Center, 2009 6

38. And How They Act/Think
★ Acting Style
★ Stimulator - intuitive, without structure, implement
quickly
★ Processor - structured, systematic, integrators
★ Thinking Style
★ Innovator - futurists, focus on opportunities
★ Analyzer - detail, dissect everything, slow to decide
© Business Success Center, 2009 6

39. AND, How They Decide!
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40. AND, How They Decide!
★ Changers
★ Experimenters - free-thinking, take bold action
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41. AND, How They Decide!
★ Changers
★ Experimenters - free-thinking, take bold action
★ Perfecters
★ Try it before buy into it, free-thinkers but cautious
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42. AND, How They Decide!
★ Changers
★ Experimenters - free-thinking, take bold action
★ Perfecters
★ Try it before buy into it, free-thinkers but cautious
★ Performers
★ Doers, “go to people” - combine Stimulator &
Processor
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43. AND, How They Decide!
★ Changers
★ Experimenters - free-thinking, take bold action
★ Perfecters
★ Try it before buy into it, free-thinkers but cautious
★ Performers
★ Doers, “go to people” - combine Stimulator &
Processor
★ Conservators
★ Improve what’s there through careful increments
7

44. Next Steps...
© Business Success Center, 2009 8

45. Next Steps...
★ Complete your own personal profile.
© Business Success Center, 2009 8

46. Next Steps...
★ Complete your own personal profile.
★ Complete your profile of other influencers. Review
to see if you are on course.
© Business Success Center, 2009 8

47. Next Steps...
★ Complete your own personal profile.
★ Complete your profile of other influencers. Review
to see if you are on course.
★ Make changes. But, change is the most difficult
part of decision-making. So, think through your
unique implementation issues (Problem Space)
before taking any action.
© Business Success Center, 2009 8

48. Next Steps...
★ Complete your own personal profile.
★ Complete your profile of other influencers. Review
to see if you are on course.
★ Make changes. But, change is the most difficult
part of decision-making. So, think through your
unique implementation issues (Problem Space)
before taking any action.
★ Then use the profile to help you make & act on
decisions.
© Business Success Center, 2009 8

49. Recommended Reading
★The Art of Making Decisions by Wirasinghe
★Buying Facilitation & Dirty Little Secrets by Morgen
★Decision Making Styles by LeKander
★The Magic of Change by Britton & Cummins
★Neanderthals at Work by Bernstein & Rozen
★Networker’s Guide to Success by Triplett
★ Give me your card to get slides
★ Contact me at triplett@bscusa.com if questions
★ Set a meeting for input & recommendations
© Business Success Center, 2009 9

50. Making Decisions in Tough Times
Here’s to your success!
Jan Triplett, Ph.D.
triplett@bscusa.com
Twitter: @JanTriplett
ownersmba.com
Blog: ownersview.com
© Business Success Center, 2009 10

51. Our Support = Your Success
© Business Success Center, 2009 11

52. Our Support = Your Success
• Business Management Services
– Financials
• Virtual CFO, Financials & Pricing Reorganization
– Marketing
• Virtual Marketing/Sales Mgr, Marketing Reorganization
– Virtual Incubator & Accelerator - VIA Program to
fix, stabilize & grow your business
– Owners MBA Course
• ownersmba.com (January 2010 - 18 hours)
© Business Success Center, 2009 11

53. BSC Credentials
© Business Success Center, 2009 12

54. BSC Credentials
• Clients from A-Z (Accounting firms to zoos)
• Built sustainable to Million $+ businesses
• NCRC Certified Technical Advisor
• Top Austin 20 Management Consulting Firm
• 5-Star National Award, SBA
• Financial Services Champion, SBA
• Certified Green Business, City of Austin
© Business Success Center, 2009 12