5. C4LPT, 2016
2 - The Smart Worker : wants immediate access to
solutions to his performance problems
Command & Control Encourage & Engage
Performance problems can only be
solved by company-organised
training solutions or company
designed job aids
The only valid solutions to
performance problems are those
created/delivered by L&D.
We ban access to social media - just
to make sure people don’t try and do
things themselves.
We realise we can’t create
everything people need and don’t
want to reinvent the wheel …
so we prefer to help people
develop the skills to find useful,
trustworthy resources on the
Social Web.
7. C4LPT, 2016
3 - The Smart Worker : is happy to share what
she knows
Command & Control Encourage & Engage
We can’t let people create content and
share things - it might include incorrect
information or they might abuse the
system
We can’t possibly create everything
people need to do their jobs, so we
tap into this growing phenomenon of
sharing.
We can help by enabling and
supporting people to do this for
themselves.
Any content that is created is
moderated by the group – not by us.
10. C4LPT, 2016
Command & Control Encourage & Engage
Public social networking sites have no
value, they are time-wasters, so are
banned.
We will set up an internal social network
so that we can track all the activity that
takes place and make sure people are
contributing the right stuff and learning
from it.
We will help people to build their
own Personal Knowledge Networks
on social networking sites.
We will help groups and teams set up
internal spaces so that they can
support one another
4 - The Smart Worker : relies on a trusted network
of friends and colleagues
14. C4LPT, 2016
Command & Control Encourage & Engage
Only professionally-organised CPD
programmes are valid.
We will allow people to attend one
professional conference a year. We may
pay for some industry magazines.
All internal communications will come
from us.
We will help people with their
Personal Knowledge Management
(PKM): to find useful blogs and other
resources, as well as set up filters to
deal with information overload, etc
We encourage the curation of content
for dissemination,
We encourage sharing of knowledge
in other ways.
6 - The Smart Worker : keeps up to date with his
industry and profession