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Red Mat
A Design Experiment
Background


China is increasingly influencing how this planet will look in
the coming century — economically, politically and culturally.
Heading up global insights in an innovation consultancy, my
role provides a particular perspective on what is happening
in China: primary research reveals the nuances of how it’s
citizens view themselves and the world around them; inter-
actions with multi-national clients that are eyeing up what
already is or will soon be the world’s largest economy; and
conversations with Chinese brands looking to move up the
value chain as they compete both at home and in the global
marketplace, all within a time line that meets both short
terms market wins and long term strategic goals. It provides
unique lens through which to see what has come to pass and
what will be.

While I am based out of Shanghai much of my time is spent
travelling to a pretty diverse set of countries for field research,
client meetings and general fact-finding and I’ve seen first-
hand how growing Chinese commercial influence triggers a
range of emotional responses to from suspicion and fear to
jealousy, admiration and respect.

Despite having travelled and researched extensively across
China I don’t pretend to fully understand this country, in the
same way that I balk at saying I understand ‘Europe’ or the
‘Americas’. But since an initial visit in 2004 I’ve had hundreds
of conversations with a wide gamut of Chinese from wealthy
entrepreneurs through to migrant workers, housewives to
                                                                   3
truck drivers, taken tours of homes, shadowed interactions
with the world around them, documented lives, and have ar-          Most people understand the critical role that China plays in
guably experienced facets of China that most people, Chinese        sustaining and furthering this globalised economy. But if
included don’t appreciate – their strategies for getting by, for    you’re reading this there are some nuances I’m guessing you
getting ahead, the brands they covet, their hopes, aspira-          haven’t truly absorbed: as the global economic centre of grav-
tions, fears. Most of this work is driven by Chinese and mul-       ity continues to shift towards China++ many of the multi-
tinational commercial clients and I consider myself fortunate       national companies that put products on your shelves will
to have this perspective and grateful that these participants,      increasingly be designing for China 1st, they’ll increasingly
people are willing to open up and share.                            design out of China; and will increasingly be led by and draw
                                                                    from a pool of highly skilled, highly experienced Chinese
At the same time I’m dealing with my own conflicts. I’ve            talent whose design sensibilities appeal to a global customer
worked on and have shaped products that have sold in the            base, but which is also grounded in and for ‘China’. It’s here
hundreds of millions - the scale at which these organisations       today but is unevenly distributed across the design and manu-
operate, and also a scale at which comes a particular sense of      facturing process.
environmental and social responsibility. I’ve seen some of the
best and worst of what globalisation can bring – from provid-       In the next decade we’re going to see new hybrid products/
ing a stable income and potentially life-saving technologies        services that have an global impact on the scale of the mobile
through to human and environmental exploitation; products           phone and nascent social networking services, but created,
that deliver on their brand promise and many that don’t;            designed, manufactured in China, whose primary market is
from having a sense of control over one’s destiny to becoming       Chinese, that couldn’t have been made anywhere else and for
a very small, seemingly insignificant cog in a massive global       whom the Rest of the World is a marketing afterthought. It’s
machine. For our worldly experience, fancy job titles, airs and     cultural, political, technological and ideological values will
graces – I, you, we are also bit players in this global economy.    be resolutely mid-21st century Chinese having absorbed the
                                                                    aspects of the globalised marketplace that are analogous with
By now there are very few people left on the planet that aren’t     its world view, and ignoring the rest. It’ll draw the formal and
in some way impacted by globalisation – as producers and con-       informal manufacturing ecosystem, local business and intel-
sumers – those few who make a decision to opt-out must do so        lectual property environments that are a trajectory of today’s
consciously. Despite greater traceability through the supply        and on a very Chinese aesthetic.
chain, our touch points to this interconnected system that
churns out ever more, ever faster inherently limits our under-      And you’ll be queuing up to buy it, and buy into it.
standing of the whole. We can talk about globalisation, buy
into it, buy from it, demonstrate against it, but for most of
us its scale and complexity defies comprehension. Part of the
machine is dedicated to designing, prototyping, testing and
pushing to market connected products and services that know
more about us, than we ever will about them.

It’s as if we were standing on the top of a hill and are now run-
ning at full pelt into the fog below – not quite knowing what
lies ahead, letting gravity and momentum carry us, and doing
our best to avoid the silhouettes of objects as they loom into
view, chased by the fear of stopping.
4                                                                                                                                  5
The Experiment

The goal was to conduct a design experiment that would pro-    To call out some nuances behind the rules:
vide perspective on China today, reflect on China’s changing
global role and hold up a mirror to its national identity.            » 	 Rule 3 mimics a characteristic of globalisation 	
                                                                      	 where individual roles in the thinking, production,
The experiment was conducted within the following six rules:          	 consumption of things are blinkered – from a 	
                                                                      	 worker on the Foxconn factory line, a shop assistant
                                                                      	 at the retail point of sale, a shipyard worker
       1.	It must engage people from across China.                    	 stacking a container, a consumer pulling a shiny
                                                                      	 new product out of the box, or a child growing up
       2. Every Chinese person must be able recognise 		              	 close to a recycling plant — motivations can be met
       	 the final thing that is made.                                	 on an individual or organisational level, but still
                                                                      	 only a small part of the whole process is visible, and
       3. None of the people taking part should under		               	 the overall goal is not known.
       	 stand what is being made, until the exact moment
          that it is made.                                            » 	 The pace of corporate research doesn’t support much
                                                                      	 time for reflection. Rule 5 is about ensuring there
       4. Only Chinese people and services can be used.               	 is enough time to reflect upon and change the final
                                                                      	 outcome as the process unfolds, with regular check-
       5. That the experiment goal and process is                     	 ins with the local research assistant to gauge
       	 reviewed after each step.                                    	 feelings, intent, when and where the process might
                                                                      	 end up stepping over the line. In any country it
       6. The process must be transparent, in-so-far as 		            	 takes a while to feel out where social boundaries lie,
       	 it doesn’t compromise Rule 3.                                	 in China especially so.

                                                                      » 	 In a world of information overload and/or filter 	
                                                                      	 failure transparency does not equate to revealing the
                                                                      	 purpose of the experiment but merely leaves a data	
                                                                      	 trail or back story to satisfy piqued minds.




10                                                                                                                           11
The decision of what to make was inspired by expeditions to
first, second and third tier cities across China and the reali-
sation that an abundant and very Chinese raw material had
been hidden in plain sight — the ubiquitious red welcome mat
that sits outside many Chinese restaurants and shops.

Most local Chinese wouldn’t consider the red mat to be part of
their rich culture preferring to draw on something with more
apparent positive connotations such as literature or music,
or more likely adopt something more hi-tech and forward
looking: Shanghai’s iconic skyline; bullet trains; an active
space programme; scientific exploration in the Arctic; an
appreciating yuan; or a growing global presence. Conducting
interviews in China over the years I’ve had push-back from
some for dwelling, even in passing on what they consider to
be “old low-tech china” and I hope these people will bear with
me now.

Nor would most foreigners consider the red mat as a strong
cultural touch point. However for many foreigners Chinese
food (in most cases – local interpretations of Chinese food) is
literally their first taste of ‘Chinese culture’, and the red-mat
sitting outside the restaurant is one of the first touch points of
that experience.

Virtually every community in China has someone selling red
mats made by brands such as 3A, 3G and 8A to name but a
few. A plain red mat can be yours for 45 RMB (€5, $7) and for
between 120 – 420 RMB (< €51, <$66) depending on the com-
plexity you can commission a custom design which is cut,
heat pressed or stamped onto the mat. This ubiquitous low-
tech, high volume product has every right to stake its claim as
being emblematic of the manufacturing base that has become
the foundation of modern China, even if it is now relegated to
a bit part, forgotten, down trodden.

In the months before formally initiating this experiment time
was spent exploring the material, commissioning custom
designs, visiting mat customisation workshops. Through con-
tinued proximity to the material, the iconic yellow embossed
into red sponge the idea of what to make took shape: a Chinese
national flag.
                                                                13
There are few symbols of national identity more recognisable
and loaded with meaning than a nation’s flag with highly
established rules and rituals around their use. Flags are raised
on poles, saluted to, waved by crowds, draped over coffins,
hung from doorways and when the occasion demands become
a focal point around which to gather.

Working on or with a symbol of a nation heightens the need
for sensitivity. For a foreigner working with the national
symbol of another country this applies doubly so. This is not
new territory — the professional life of a researcher with work
travel and field studies forcing similar decisions around local
norms – from something as notionally simple as using the
most appropriate greeting, whether to remove shoes on arrival
in the home; to understanding when to respect local author-
ity figures and when to challenge them. Whilst most people
instinctively follow or are blind to these nuances, for someone
attuned to local sensitivities a visit to a foreign country lead to
hundreds of these choices. Working on a nation’s flag brings
issues around the respect of another culture into clear focus.

It is worth noting that for something so ubiquitous it is not
surprising to find more personal, trivial or flippant use of the
national flag whether its animated QQ icons; embroidered
flags; celebrations of China’s 60th anniversary; promotional
food; NBA stars raising their local profile the list of places
where flags have been reinterpreted in a way that the medium
wins out over attention to detail or regulation. To put the is-
sue of a foreigner handling of national symbols into perspec-
tive, China is probably the world’s largest exporter of other
nation’s national flags adorning pretty much anything that is
adornable.

The tension between the form of the mat and our pre-con-
ceived notions of its function creates a cognitive dissonance —
the otherwise unconscious act of walking on a mat is checked
by our ingrained behaviours around respect for the authority
of a symbol of national identity. Taking one step back: most
objects around us don’t consciously register and for good rea-
son – if they did we would spend our entire time assessing and
reassessing their impact on our current context. Is it danger-
ous? Is it useful? Will it break? Whom does it belong to? Where
14
can I buy it? To maintain a constant awareness of everything
would be like opening a door into new exotic curios shop every
second of every day. Even the professional observer of everyday
life becomes inured to what lies around us. A flag made from
new pieces of red mat material triggers a pause for thought,
challenges us to unlearn what we take for granted.

Red Mat is very much a process driven experiment with
over ~20 discrete tasks and many more sub-tasks required to
complete the design. Given that the experiment needed to be
conducted in Chinese a local Chinese assistant was hired to
execute the tasks and to support the feedback loop.

One of the first tasks was to set up an accountant to handle
money payments. From this point on I’ll switch to ‘we’ to in-
clude myself, my assistant, other people that are partaking in
the experiment, wittingly or otherwise.

                               §

We deliberately set no final deadline for this experiment,
with the pace of responses and our own need to reflect on the
decision dictating the final delivery. A Sina Weibo account
was set up to share out progress and point people to tasks that
required input — in due course another 9 accounts would be
set up with various Chinese services. We made no attempt
at building a Weibo following wanting to understand how
growth evolves organically in response to the tasks and once
the flag was assembled.

At the outset of the experiment we were unsure as the optimal
number of people required to complete the different task with-
in the spirit of the rules. Crowd sourcing is often assumed
to involve engaging with many, it is ‘a crowd’ after all. We
assumed there needed to be enough of a community to make
engaging them in tasks easy, but small enough to manage/
guide and minimise the risk the final goal would be discov-
ered. We hoped to tease out the optimal service platforms,
number and type of participant for different types of task by
the end of the experiment.


16                                                                17
Services
A variety of services were used over the course of
the experiment - each platform supports public
and private communication between its members.




Taobao                   Alipay                 AliWangWang              Zhubajie              Sandaha               Diao Cha Pai

Online shopping site similar to eBay, Rakuten and Amazon and part        Crowdsourcing site,   Crowdsourcing site.   Online survey tools,
of the Alibaba Group which also owns Alipay - the preferred escrow       where micro-pay-                            similar to Survey
payment platform on Taobao and AliWangWang - the chat platform           ments can be made.                          Monkey.
on which buyer and seller can discuss and negotiate prior to purchase.   Similar to Amazon’s
Taobao also supports an agent network that can make purchases on a       Mechanical Turk.
buyer’s behalf.




Sina                     Weibo                  renren                   MapBar                China UnionPay        QQ

China’s dominant so-     Sina’s microblogging   Social network,          Mapping service, sup- Interbank network     Popular instant
cial networking sites    platform.              strong on college        porting custom maps. in China connecting    messaging platform
- a hybrid of Facebook                          campuses, similar to                           ATM networks and      owned by Tencent.
and Twitter.                                    Facebook.                                      points of sale.

20                                                                                                                                          21
The Design a Flag Task



At first blush this was easy to complete – go onto Taobao and
purchase an accurate vector graphic of a Chinese flag. The
file, bought from an independent designer cost 150 RMB (€18,
$24). A torrent site could have served this purpose for free but
we wanted to remain open to the designer/seller being able to
adapt the design based on feedback. The seller provided back-
ground information on the design of the flag – for example
adhering to national regulation GB 12982-2004 of the National
Institute of Standards for making a Chinese national flag.

As any consumer in China knows what you buy and what you
get is not necessarily the same thing, so we set up a quality
control sub-task for posting to a Chinese crowdsourcing or
wang zhuan site — which literally translates to ‘earning online’.

For the quality control sub-task we asked 20 people to chal-
lenge the “correctness” of the flag graphic if they found
anything wrong they were rewarded a nominal sum of 4 RMB
                                                                    Vector graphic of Chinese flag, accurate to the National Institute of Standards GB
(€0.5, $0.6). A total of 100 RMB was allocated to the task that     12982-2004 cost 150 RMB. Verification with 20 people, 100 RMB.
would include the 20% commission taken by the site.

Initially the crowd sourcing site Zhu Ba Jie rejected the task,
because the task description included words considered sensi-
tive. The task was rewritten and posted to crowdsourcing
site San Da Ha replacing e.g. words like ‘national’ with ‘flag’
and the task was finally accepted. (We also considered crowd
sourcing site Renwumatou as a third option). After posting 20
people completed the task with no-one challenging the flag’s
technical accuracy, but a few people questioning its colour.
This was not surprising, while a flag layout is tightly speci-
fied colour is normally specified as a range depending on what
kind of material it is printed on. As one of our crowd sourced
responders pointed out that the way to verify the colour was to
“cut your finger and compare with the colour of blood”.



22                                                                                                                                                       23
The Number of Pieces Task
The Custom Mat Task

                                                                1        2       3       4        5       6          7     8       9       10
The optimal number of flag pieces depended on expected ef-
fort to marshall source material from across China — did we     11      12       13      14      15       16      17      18       19      20
want to source from a dozen locations or thousands? In the
end we settled on a number that seemed manageable, 100.         21      22       23      24      25       26      27      28       29      30


Welcome mats come in various standard sizes and we opted        31      32       33      34      35       36      37      38       39      40

for a size large enough for the whole to have visual impact,
                                                                41      42       43      44      45       46      47      48       49      50
small enough for individual pieces to be manageable by a one
person – 120 x 80 cm the same dimensions as a flag. The other   51      52      53       54      55       56      57      58       59      60
standard sizes are 90 x 60 and 150 x 120.
                                                                61      62       63      64      65       66      67      68       69      70
A designer was hired from Taobao to calculate work out how
the flag would be constructed and to create vector graphics     71      72       73      74      75       76      77      78       79      80

for each of the fourteen custom designs. Finally the lines of
                                                                81      82       83      84      85       86      87      88       89      90
each custom design was measured out to aid an accurate final
construction.                                                   91      92       93      94      95       96      97      98       99      100



                                                                A total of 14 custom designs would need to be commissioned to build the flag, the
                                                                remaining 86 being plain red mats. From this task on in order to minimise exposure
                                                                to what was being built no individual handled more than one customised mat.




                                                                Previous page: one of fourteen custom mat designs.
                                                                Next page: custom design with measurements.

26                                                                                                                                               27
The 100 Locations across China Task



Sourcing mats from 100 locations ‘across China’ raises many
thorny questions. Where should they be resourced? Do we
want representation to be equitable? Representative of what?
Equitable for whom? Does geography matter? Ethnicity? In-
come? Modernity? Poverty? Power?

A question was posted to Weibo asking for help in identifying
a list of locations that represented ‘across China” and after
a fair amount of discussion the final tally of “representative
locations” was fixed on:

       » 	 4 municipalities e.g. Beijing, Tianjin

       » 	 5 ethnic autonomous regions e.g. Inner Mongolia, 	
       	 Tibet

       »	 23 provinces e.g. Hei Long Jiang; Tai Wan

       »	 2 special administrative regions i.e. Hong Kong, 	
       	 Macao                                                   The preferred list of 100 locations,outline by the Weibo community and then refined
                                                                 using Diaochapai.
Within this list there was plenty of scope to drill down to
exact cities, towns or villages – so for guidance we turned to   As anyone who has worked with map services knows – maps
survey site Diaochapai and taking advantage of the height-       are inherently political: the position of borders; what is
ened travel activity in the Spring Festival we posted a survey   emphasised; what is hidden; the names that are adopted are
asking which towns/cities were considered representative of      all grounded in the world view (and regulatory landscape)
each of these municipalities, ethnic autonomous regions,         prevalent in that country. Many international map service
provinces and special adminstrative regions. The design of the   providers defuse this sensitivity, in part by serving up differ-
questionnaire was iterated based on feedback from the crowd      ent maps depending on location of the computer making the
- which corrected somem replication in the responses. The 100    request.
locations were logged in a spreadsheet and then transferred to
local mapping service, MapBar. We originally used SouGou for
mapping but switched to MapBar after frustrations with the
map interface.



30                                                                                                                                                 31
The 100 Shops Task



The next step was to find 100 shops in these 100 locations,
something that seems like it should be pretty easy to com-
plete, but which ultimately took a fair amount of effort and
lateral thinking.

In our first attempt a question was posted to Zhu Ba Jie to
find stores that sell red mats online and post town/city of the
seller. The first person to post the store details online would
receive 5 RMB, once its location had been verified by two other
people (in a verification sub-task). Whilst a lot of replies were
posted to this question — most responses were cut and pasted
from Taobao rather than people looking in their neighbour-
hood as we had hoped, and there was a significant volume of
poor quality answers that needed to be filtered out.

For our second attempt we set up a sales team of four people
and one supervisor to go onto Taobao and find any shop in each
of the 100 locales (which was listed in Taobao) and based on
the photograph of the store posted online call them to ask if       The final list of 100 shops in 100 locations, outlined on Weibo, fleshed out on Dia-
there was a red mat seller also located in the same market.         ochapai and Zhubajie, and ultimately found using Taobao. Red: original locations
The Taobao shop-owners became our buyers and through this           that were not found. Green: original locations that were found. Blue: new locations.
approach we found another fifty eight shops selling red mats.
We offered a tiered reward depending on perceived difficulty
with the first 65 locations at 10 RMB, the next five received       Online stores were paid through Zhifu Bao, initiated by the
15 RMB, the penultimate reward was 20 RMB, and the final            experiment’s accountant. For physical stores their bank ac-
batch received 30 RMB.                                              count details were requested and a deposit was sent. The bal-
                                                                    ance was sent once the mat was sent.
To receive the reward for finding a store an order for a mat
needed to be placed, within budget i.e. the buyer would need        The remaining thirty five shops were located using Taobao
to negotiate the cost of the mat with the seller on our behalf.     agents who were paid between twenty and eighty RMB com-
For the 14 mats that required a customised design the indi-         mission to track down the missing shops and to make the
vidual was sent a PDF showing the exact dimensions of the           purchase. Given that it would be easy for agents to fake where
customisation. Communication with the sellers was con-              they bought the mats from and claim the commission anyway
ducted through Ali Wang Wang the AliPay Instant Messaging           the addresses of each sender was verified in a later sub-task
platform.

34                                                                                                                                                    35
The Anonymised Rewards Task



We needed to pay people small sums for crowd sourcing tasks,
mat purchase and other tasks but we also wanted to explore                A                                             B
putting distance between our accountant and the payee, by
transferring money through an unknown (and potentially
untrusted) third party. The question, in a nutshell — if Ai
pays Baozhai and asks him to forward the money to Chunhua,
what is the likelihood of the money arriving in Chunhua’s               50 RMB
account?

Again we posted a question to the Sandaha crowdsourcing
site asking for volunteers to receive and pass on 50 RMB, for
                                                                                                  C




                                                                                     }
the opportunity to receive a 2.4 RMB reward once receipt has
been confirmed. The task was initially rejected by Zhu Ba
Jie for being too sensitive, we assume because it deals with
anonymous money transfers, something that is an issue the
world over (for those interested in the topic, read the Know
Your Customer, KYC requirements that financial institutions
need to adhere through). With adapted text, the task was
accepted on Sandaha where 161 persons paid attention to the
task, 13 signed up to be part of the experiment and 10 people       ent; or the intermediary and recipient could collude or even be
were selected to be intermediaries for the money. In the public     the same person — fairly standard cryptography challenges to
forum the members that responded to this task questioned its        solve).
purpose assuming that it was one way of finding team mem-
bers that can be trusted for an apparent follow on task; and        It might be argued that the 40% “failure rate” is a successful
it’s a test of people’s moral quality. In a follow up question      filtering exercise where (in the context of this single task) 4
we asked whether they would return a wallet if found on the         people removed themselves from pool of people for whom a
street, most said no unless they thought it was part of a TV        follow task might be run. Interesting follow up tasks include
programme and they were secretly being recorded.                    repeat payments through one individual, and reactions to dif-
                                                                    ferent cues as to the purpose of the payment.
We received confirmation that 6 final recipients (60%) received
the payment, implying that 4 intermediaries kept the cash           While this is an interesting research topic in its own right, we
(there are other variations, the final recipients could have lied   decided to proceed using direct payments between the accoun-
about receiving the final payment in order to intice a second       tant and the recipients.
payment, the final recipients who ‘recieved’ money could have
been lying for some unknown reason; money could have been
sent by the intermediary but was not received by the recipi-
38                                                                                                                                39
The 14 Random Locations Tasks



We wanted to find fourteen shops out of the hundred to create
customised mats and posted a question to crowdsourcing site
Zhubajie asking people to propose methods of choosing ran-
dom locations. Respondents were directed to a newly set up
group on QQ where they could propose different methods and




                                                                  }
the entries were posted to the online survey site n Diaochapai.
The community voted which one was the best and the winner
received 50 RMB. Over nine hundred people were exposed to
the task on Zhubajie and twenty eight made contributions on
renren, with considerable discussion and creativity about how
to choose.
                                                                  50 RMB

Suggested randomisation methods include: spinning sticks;
throwing darts; rotating plates; games of chance — dice,
cards; having random passers-by pick names out of a hat;
matching cities to surnames; by phonogram; randomisation
code; by population; income; latitude and longtitude; sequen-
tial position on map east to west.

The entries for these tasks can still be found online, at least
until they achieve a natural link-death or are taken down by
their hosts. There is a natural tension between Rule 3: that
none of the people taking part should understand what is be-
ing made and Rule 6: that the process must be transparent.
In practical terms this meant containing overlap between
the ad-hoc communities that would spring up between tasks
which would naturally inhibit large communities building
over time.

The users on the crowdsourcing sites can be split into two cat-
egories: those that are skilled and are ready to work on large
projects for a decent wage; and those that are unskilled look-
ing to mop up small payments for trivial tasks. The latter are
often employed to be pushing hands ( 推手 ), people who are paid
to shill products in online forums.

42                                                                         43
The Purchase, Verifying &
Shipping Tasks

With the shops identified the purchasing process was rela-                	   sellers. No individual volunteer would see more 	
tively simple: eighty six red mats could be shipped as default            	   than one customised mat. Each mat was stencilled 	
red designs and fourteen custom designs.                                  	   with a three digit number e.g. 062, and each
                                                                          	   student was assigned unique randomly assigned 	
Prior to the assembly task we wanted to verify that the mat’s             	   numbers between one and a hundred (the number 	
that were shipped were properly designed and to annotate                  	   selection was chosen through a separate Random 	
each mat.                                                                 	   Number Assigning Sub-task.

We broke this process down into a number of tasks:                        » 	 The Photography Task: Another volunteer in the 	
                                                                          	 same location was asked to photograph the front 	
       » 	 The Randomised Custom Order Location Task: the 	               	 and back of the mats and to mail these to a Red Mat 	
       	 location of the fourteen custom orders were chosen 	             	 project mail account: bangbangjun@qq.com.
       	 fascilitated through Sina and renren.
                                                                          » 	 The Shipping Task: Finally the mats were all 		
       » 	 The Stencilling & Photography Location Task:                   	 shipped to a warehouse in Shanghai.
       	 fourteen more locations were chosen for the
       	 verification tasks, we settled on universities in 	       We had anticipated some failure and built some redundancy
       	 Xian, Xiamen, Shanghai, Shijiazhuang, Shenyang, 	         into the experiment by commissioning an additional 6 plain
       	 Beijing, Jinan, Hangzhou, Wuhan, Changsha,                red mats which were not needed. Surprisingly the shipping
       	 Kunming, Chengdu and Lanzhou. Volunteers were 	           had an 100% successful delivery rate with all mats arriving on
       	 sought in each of the fourteen locations and were 	       time.
       	 asked to take part in an “art experiment”.

       » 	 The Stencil Design Task: fourteen stencil kits were 	
       	 made and shipped out to the volunteers in each of 	
       	 locations, along with spray cans and instructions. 	
       	 One volunteer was assigned the sub-task of
       	 teaching the others how to properly stencil the
       	 reverse side of the mat, and posted a video with 	
       	 instructions to Yukou.

       » 	 The Stencilling Task: The volunteers were each 	
       	 mailed one customised mat, and six red mats 		
       	 (with two people each receiving additional red mat 	
       	 to round it out to 100 total), which they were asked 	
       	 to stencil. The mats arrived directly from 100
46                                                                                                                              47
In keeping with the rules of the experiment – the final as-
sembly of the flag requires: 14 volunteers to open ~100 parcels
and lay out the contents Volunteers will be selected from the
audience of the TEDx 798 Factory event through “For the past
6 months have been running a design experiment involv-
ing 100′s of people across China. We would like 14 Chinese
volunteers to help with the final assembly of the design. This
is non-technical work. The process will be recorded on video.”
These volunteers won’t be told what they are making, but
prior to the commencement of The Assembly Task that that
they need to “unpack the parcels and construct the design
within the space provided”.

Prior to the assembly – the ~100 parcels will be piled up in one
spot and the 14 volunteers will be provided with a box-cut-
ters to unpack them. Cues will be provided to ensure a sense
of gravity and to nudge appropriate behaviour: a 12 x 8 meter
‘workspace’ will be taped off, and overshoes provided to pro-
tect the mats from dirty shoes.
While the process will be videoed – every one of the 14 vol-
unteers will have the right to demand that the recording be
deleted (something called going full-circle in field research
– essentially it puts participants in control of their own data,
and how they are portrayed). However – prior to any deletion
other volunteers will have the opportunity to persuade this
person (or persons) to change their mind. Deletion of this
video will be final. The video will be made available to each
of the volunteers at some point after the event, and will be
posted online.

Observers drawn from the TEDx event, and the volunteers are
allowed to video the proceedings.
Assembly will take place in the Ullens Center for Contempo-
rary Art, Beijing as part of the TEDx event.
The Assembly Task



The first assembly of the flag took place in Beijing on the 1st
April 2012, using fourteen volunteers selected from the TEDx
798 Factory event where the experiment was first openly pre-
sented by the author. (A separate talk about the experiment
hosted by a Beijing university was cancelled due to the subject
matter being considered too contenscious, at that time secu-
rity situation in the capital was in a heigthened state of alert).

The fourteen volunteers were gathered and driven to a large
warehouse where they were asked to complete the assembly
without it being revealed what they were assembling. An 8 x
12 meter area on the floor was taped off, and shoe sleaves (to
protect the mats from dirty shoes) were supplied, along with
the parcels containing 100 mats. Their instructions were to
“unpack the parcels and construct the design within the space
provided”.

The process was videoed and each of the 14 volunteers had
the right to demand that the recording be deleted (the same
protocol is used in field research with the assumption that the
the participant owns the rights to their own image). However,
prior to any deletion other volunteers will have the opportu-
nity to persuade this person (or persons) to change their mind.
In the event, no-one asked for the video to be deleted and it
was in due course published online. We had estimated 45 min-
utes total assembly time, but in the event it took only fifteen
minutes. The speed of completion was helped by a leader
rapidly emerging from the volunteer group to assign tasks and
provide direction. The seemingly random numbers stencilled
on the reverse of each mat and the 30 minutes spare time led
some volunteers to believe that they had missed the point of
the assembly. After the assembly was complete and the vol-
unteers left the venue, the mats were packed up and trucked
back to the Shanghai warehouse.



51
A second and final assembly task was carried out in Shanghai again with 14 volun-
teers, but this time at night on the roof a building. The process was videod from a
distance from an apartment in a nearby tower block — a still from the movie shown
above and also posted online. Participants were given 20 minutes to complete the
task with otherwise identical instructions to the first assembly.
The Fixed Market Task

                                                                     10,000 RMB
   The final task within this experiment the sale of each mat on
   Taobao with the first piece will be sold at 100 RMB, the second
   at 200 RMB, the third at 300 RMB and so on with the price
   rising in 100 RMB increments (€12, 16$) for each mat sold. If
   all pieces sell the price of the final mat will be 10,000 RMB
   (€1,196 , $1,586).

   The “product” page for each mat included background infor-
   mation on the experiment and the role it played in the whole.
   Taobao is by default Chinese only and it is anticipated that
   most pieces will remain within China. Taobao agents can pro-
   vide English service for purchase and overseas shipping.

   The author, assistants and other contributors in this experi-
   ment did not and will not receive any income from revenue
   generated directly by the sale of mats in experiment.




                   400     ...
           300
100 200
   54                                                                    55
rorriM eht gnippilF                      Flipping the Mirror


 -ihC dnatsrednu retteb ot saw tnemirepxe siht fo esoprup ehT       The purpose of this experiment was to better understand Chi-
  hguorht dna elor labolg gnignahc s’anihC no tcefler ,yadot an     na today, reflect on China’s changing global role and through
     lanoitan s’anihC ot rorrim a pu dloh eceip eht ot snoitcaer    reactions to the piece hold up a mirror to China’s national
                                                        .ytitnedi   identity.

       -hcihw( shtnom 6 retfa ro dlos era tam fo seceip lla nehW    When all pieces of mat are sold or after 12 months (which-
   ,pu deillat eb lliw selas morf emocni eht )renoos semoc reve     ever comes sooner) the income from sales will be tallied up,
  eb lliw yenom gniniamer eht dna oaboaT ot diap noissimmoc         commission paid to Taobao and the remaining money will be
                               :gniwollof eht rof elbaliava edam    made available for the following:

  	 eb lliw tnemirepxe siht morf detareneg eunever llA 	 »                 » 	 All revenue generated from this experiment will be 	
       	 ralimis nur ot stsitra esenihC ot elbaliava edam 	                	 donated as grants to Chinese artists to run similar 	
	 dna soobat ,ytitnedi lanoitan gnirolpxe stnemirepxe 	                    	 experiments exploring national identity, taboos and 	
                    	.gnisoohc rieht fo seirtnuoc ni tsurt 	               	 trust in countries of their choosing.	

     trofmoc tub ,ylisae semoc seirtnuoc rehto no gnitnemmoC        Commenting on other countries comes easily, but comfort
    -luc ,yrtnuoc nwo s’eno denrut si snel eht nehw tfihs slevel    levels shift when the lens is turned one’s own country, cul-
 stsitra dna srekniht ,srengised esenihC nehW .secitcarp ,erut      ture, practices. When Chinese designers, thinkers and artists
   yeht lliw erehw seirtnuoc rehto ni stnemirepxe ralimis nur       run similar experiments in other countries where will they
   dluow soobat tahW ?ksa yeht dluow snoitseuq tahW ?esoohc         choose? What questions would they ask? What taboos would
  tuoba nrael yeht dluow tahw yletamitlu dnA ?egnellahc yeht        they challenge? And ultimately what would they learn about
                                                   ?sevlesmeht      themselves?



58                                                                                                                              59
intent
                                                                                                 trust                     exploitation
                                                                          cultural awareness
                                                                                                          timeliness


                                                                                          signal versus noise           the “reveal”
                                                                   transparency
                                                                                                                 purpose
                                                                                              perspective
                                                                           shape
                                                                                                                       sacred form
                                                                             continuity                accuracy
Thoughts                                                                                                          transparency
                                                                          taboo
                                                                                            self-censorship
                                                                         authority                                     self-constraint


The real purpose of the Red Mat experiment was fourfold:                       ecosystem                      geographic centering

       1. To hold up a mirror to China today.                                                                      layers
                                                                responsibility
       2. To understand personal ability and willingness to 	                              legality
       	 adapt to local social, cultural and legal norms.                                                           self-centeredness
                                                                          community
       3. To normalise China to non-Chinese.                                                                  aesthetics

       4. To provide Chinese artists, experimenters and
                                                                      moral compass
       	 tinkerers with a foundation and resources from 	
                                                                                                                   selfishness
       	 which to conduct similar experiments at home and 	                                     tension
       	 abroad.
                                                                hesitancy
                                                                                                                cognitive dissonance
It will take a while before these play out.                                        cultural calibration
                                                                                                                  efficiency
                                                                     pseudo-anonymity

                                                                                                      depth

                                                                         reflexivity                                             ethics


62                                                                                                                                     63
14 random custom mat locations


                                                                    Stencil shipping                   Assembly 1

     Accountant

                       Anonymous money transfer                                                              Presentation 1

                                 100 locations

                                                                                                                       Presentation 2




                    Vector cutting


                                                                                                                    Assembly 2
             Flag verification
                                                 100 shops II                                       Mat photography
      Flag design                        100 shops I
                                                                                          Mat stencilling                     Sale

                                                  100 shops III
                                                                                 Mat purchase and shipping


6 months and counting
100 locations across China
310+ peope actively engaged in tasks
5,000+ people exposed to the tasks
64                                                                                                                               65
About the Author                                                   Colophon



This experiment was funded and conducted by Jan Chipchase          Written in those moments before the house wakes.
with logistical support of a local Shanghai based research as-
sistant.                                                           All photographs by the author on travels across China. Quirky
                                                                   lens disortions on some of the photos courtesy of a Voigtlander
Jan has spent the last decade working at the intersection of de-   20mm.
sign, innovation and strategy and sits on numerous advisory
boards including at the Institute for Money, Technology and
Financial Inclusion; Frontline SMS; Makeshift Magazine; The
Pecha Kucha Foundation; the Grameen Foundation App Lab;
and the Broadcasting Board of Governors.

Follow @janchip.
Subscribe janchipchase.
Read janchipchase.com.




68
Red Mat: A Design Experiment
Red Mat: A Design Experiment

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Red Mat: A Design Experiment

  • 1. Red Mat A Design Experiment
  • 2. Background China is increasingly influencing how this planet will look in the coming century — economically, politically and culturally. Heading up global insights in an innovation consultancy, my role provides a particular perspective on what is happening in China: primary research reveals the nuances of how it’s citizens view themselves and the world around them; inter- actions with multi-national clients that are eyeing up what already is or will soon be the world’s largest economy; and conversations with Chinese brands looking to move up the value chain as they compete both at home and in the global marketplace, all within a time line that meets both short terms market wins and long term strategic goals. It provides unique lens through which to see what has come to pass and what will be. While I am based out of Shanghai much of my time is spent travelling to a pretty diverse set of countries for field research, client meetings and general fact-finding and I’ve seen first- hand how growing Chinese commercial influence triggers a range of emotional responses to from suspicion and fear to jealousy, admiration and respect. Despite having travelled and researched extensively across China I don’t pretend to fully understand this country, in the same way that I balk at saying I understand ‘Europe’ or the ‘Americas’. But since an initial visit in 2004 I’ve had hundreds of conversations with a wide gamut of Chinese from wealthy entrepreneurs through to migrant workers, housewives to 3
  • 3. truck drivers, taken tours of homes, shadowed interactions with the world around them, documented lives, and have ar- Most people understand the critical role that China plays in guably experienced facets of China that most people, Chinese sustaining and furthering this globalised economy. But if included don’t appreciate – their strategies for getting by, for you’re reading this there are some nuances I’m guessing you getting ahead, the brands they covet, their hopes, aspira- haven’t truly absorbed: as the global economic centre of grav- tions, fears. Most of this work is driven by Chinese and mul- ity continues to shift towards China++ many of the multi- tinational commercial clients and I consider myself fortunate national companies that put products on your shelves will to have this perspective and grateful that these participants, increasingly be designing for China 1st, they’ll increasingly people are willing to open up and share. design out of China; and will increasingly be led by and draw from a pool of highly skilled, highly experienced Chinese At the same time I’m dealing with my own conflicts. I’ve talent whose design sensibilities appeal to a global customer worked on and have shaped products that have sold in the base, but which is also grounded in and for ‘China’. It’s here hundreds of millions - the scale at which these organisations today but is unevenly distributed across the design and manu- operate, and also a scale at which comes a particular sense of facturing process. environmental and social responsibility. I’ve seen some of the best and worst of what globalisation can bring – from provid- In the next decade we’re going to see new hybrid products/ ing a stable income and potentially life-saving technologies services that have an global impact on the scale of the mobile through to human and environmental exploitation; products phone and nascent social networking services, but created, that deliver on their brand promise and many that don’t; designed, manufactured in China, whose primary market is from having a sense of control over one’s destiny to becoming Chinese, that couldn’t have been made anywhere else and for a very small, seemingly insignificant cog in a massive global whom the Rest of the World is a marketing afterthought. It’s machine. For our worldly experience, fancy job titles, airs and cultural, political, technological and ideological values will graces – I, you, we are also bit players in this global economy. be resolutely mid-21st century Chinese having absorbed the aspects of the globalised marketplace that are analogous with By now there are very few people left on the planet that aren’t its world view, and ignoring the rest. It’ll draw the formal and in some way impacted by globalisation – as producers and con- informal manufacturing ecosystem, local business and intel- sumers – those few who make a decision to opt-out must do so lectual property environments that are a trajectory of today’s consciously. Despite greater traceability through the supply and on a very Chinese aesthetic. chain, our touch points to this interconnected system that churns out ever more, ever faster inherently limits our under- And you’ll be queuing up to buy it, and buy into it. standing of the whole. We can talk about globalisation, buy into it, buy from it, demonstrate against it, but for most of us its scale and complexity defies comprehension. Part of the machine is dedicated to designing, prototyping, testing and pushing to market connected products and services that know more about us, than we ever will about them. It’s as if we were standing on the top of a hill and are now run- ning at full pelt into the fog below – not quite knowing what lies ahead, letting gravity and momentum carry us, and doing our best to avoid the silhouettes of objects as they loom into view, chased by the fear of stopping. 4 5
  • 4.
  • 5.
  • 6. The Experiment The goal was to conduct a design experiment that would pro- To call out some nuances behind the rules: vide perspective on China today, reflect on China’s changing global role and hold up a mirror to its national identity. » Rule 3 mimics a characteristic of globalisation where individual roles in the thinking, production, The experiment was conducted within the following six rules: consumption of things are blinkered – from a worker on the Foxconn factory line, a shop assistant at the retail point of sale, a shipyard worker 1. It must engage people from across China. stacking a container, a consumer pulling a shiny new product out of the box, or a child growing up 2. Every Chinese person must be able recognise close to a recycling plant — motivations can be met the final thing that is made. on an individual or organisational level, but still only a small part of the whole process is visible, and 3. None of the people taking part should under the overall goal is not known. stand what is being made, until the exact moment that it is made. » The pace of corporate research doesn’t support much time for reflection. Rule 5 is about ensuring there 4. Only Chinese people and services can be used. is enough time to reflect upon and change the final outcome as the process unfolds, with regular check- 5. That the experiment goal and process is ins with the local research assistant to gauge reviewed after each step. feelings, intent, when and where the process might end up stepping over the line. In any country it 6. The process must be transparent, in-so-far as takes a while to feel out where social boundaries lie, it doesn’t compromise Rule 3. in China especially so. » In a world of information overload and/or filter failure transparency does not equate to revealing the purpose of the experiment but merely leaves a data trail or back story to satisfy piqued minds. 10 11
  • 7. The decision of what to make was inspired by expeditions to first, second and third tier cities across China and the reali- sation that an abundant and very Chinese raw material had been hidden in plain sight — the ubiquitious red welcome mat that sits outside many Chinese restaurants and shops. Most local Chinese wouldn’t consider the red mat to be part of their rich culture preferring to draw on something with more apparent positive connotations such as literature or music, or more likely adopt something more hi-tech and forward looking: Shanghai’s iconic skyline; bullet trains; an active space programme; scientific exploration in the Arctic; an appreciating yuan; or a growing global presence. Conducting interviews in China over the years I’ve had push-back from some for dwelling, even in passing on what they consider to be “old low-tech china” and I hope these people will bear with me now. Nor would most foreigners consider the red mat as a strong cultural touch point. However for many foreigners Chinese food (in most cases – local interpretations of Chinese food) is literally their first taste of ‘Chinese culture’, and the red-mat sitting outside the restaurant is one of the first touch points of that experience. Virtually every community in China has someone selling red mats made by brands such as 3A, 3G and 8A to name but a few. A plain red mat can be yours for 45 RMB (€5, $7) and for between 120 – 420 RMB (< €51, <$66) depending on the com- plexity you can commission a custom design which is cut, heat pressed or stamped onto the mat. This ubiquitous low- tech, high volume product has every right to stake its claim as being emblematic of the manufacturing base that has become the foundation of modern China, even if it is now relegated to a bit part, forgotten, down trodden. In the months before formally initiating this experiment time was spent exploring the material, commissioning custom designs, visiting mat customisation workshops. Through con- tinued proximity to the material, the iconic yellow embossed into red sponge the idea of what to make took shape: a Chinese national flag. 13
  • 8. There are few symbols of national identity more recognisable and loaded with meaning than a nation’s flag with highly established rules and rituals around their use. Flags are raised on poles, saluted to, waved by crowds, draped over coffins, hung from doorways and when the occasion demands become a focal point around which to gather. Working on or with a symbol of a nation heightens the need for sensitivity. For a foreigner working with the national symbol of another country this applies doubly so. This is not new territory — the professional life of a researcher with work travel and field studies forcing similar decisions around local norms – from something as notionally simple as using the most appropriate greeting, whether to remove shoes on arrival in the home; to understanding when to respect local author- ity figures and when to challenge them. Whilst most people instinctively follow or are blind to these nuances, for someone attuned to local sensitivities a visit to a foreign country lead to hundreds of these choices. Working on a nation’s flag brings issues around the respect of another culture into clear focus. It is worth noting that for something so ubiquitous it is not surprising to find more personal, trivial or flippant use of the national flag whether its animated QQ icons; embroidered flags; celebrations of China’s 60th anniversary; promotional food; NBA stars raising their local profile the list of places where flags have been reinterpreted in a way that the medium wins out over attention to detail or regulation. To put the is- sue of a foreigner handling of national symbols into perspec- tive, China is probably the world’s largest exporter of other nation’s national flags adorning pretty much anything that is adornable. The tension between the form of the mat and our pre-con- ceived notions of its function creates a cognitive dissonance — the otherwise unconscious act of walking on a mat is checked by our ingrained behaviours around respect for the authority of a symbol of national identity. Taking one step back: most objects around us don’t consciously register and for good rea- son – if they did we would spend our entire time assessing and reassessing their impact on our current context. Is it danger- ous? Is it useful? Will it break? Whom does it belong to? Where 14
  • 9. can I buy it? To maintain a constant awareness of everything would be like opening a door into new exotic curios shop every second of every day. Even the professional observer of everyday life becomes inured to what lies around us. A flag made from new pieces of red mat material triggers a pause for thought, challenges us to unlearn what we take for granted. Red Mat is very much a process driven experiment with over ~20 discrete tasks and many more sub-tasks required to complete the design. Given that the experiment needed to be conducted in Chinese a local Chinese assistant was hired to execute the tasks and to support the feedback loop. One of the first tasks was to set up an accountant to handle money payments. From this point on I’ll switch to ‘we’ to in- clude myself, my assistant, other people that are partaking in the experiment, wittingly or otherwise. § We deliberately set no final deadline for this experiment, with the pace of responses and our own need to reflect on the decision dictating the final delivery. A Sina Weibo account was set up to share out progress and point people to tasks that required input — in due course another 9 accounts would be set up with various Chinese services. We made no attempt at building a Weibo following wanting to understand how growth evolves organically in response to the tasks and once the flag was assembled. At the outset of the experiment we were unsure as the optimal number of people required to complete the different task with- in the spirit of the rules. Crowd sourcing is often assumed to involve engaging with many, it is ‘a crowd’ after all. We assumed there needed to be enough of a community to make engaging them in tasks easy, but small enough to manage/ guide and minimise the risk the final goal would be discov- ered. We hoped to tease out the optimal service platforms, number and type of participant for different types of task by the end of the experiment. 16 17
  • 10.
  • 11. Services A variety of services were used over the course of the experiment - each platform supports public and private communication between its members. Taobao Alipay AliWangWang Zhubajie Sandaha Diao Cha Pai Online shopping site similar to eBay, Rakuten and Amazon and part Crowdsourcing site, Crowdsourcing site. Online survey tools, of the Alibaba Group which also owns Alipay - the preferred escrow where micro-pay- similar to Survey payment platform on Taobao and AliWangWang - the chat platform ments can be made. Monkey. on which buyer and seller can discuss and negotiate prior to purchase. Similar to Amazon’s Taobao also supports an agent network that can make purchases on a Mechanical Turk. buyer’s behalf. Sina Weibo renren MapBar China UnionPay QQ China’s dominant so- Sina’s microblogging Social network, Mapping service, sup- Interbank network Popular instant cial networking sites platform. strong on college porting custom maps. in China connecting messaging platform - a hybrid of Facebook campuses, similar to ATM networks and owned by Tencent. and Twitter. Facebook. points of sale. 20 21
  • 12. The Design a Flag Task At first blush this was easy to complete – go onto Taobao and purchase an accurate vector graphic of a Chinese flag. The file, bought from an independent designer cost 150 RMB (€18, $24). A torrent site could have served this purpose for free but we wanted to remain open to the designer/seller being able to adapt the design based on feedback. The seller provided back- ground information on the design of the flag – for example adhering to national regulation GB 12982-2004 of the National Institute of Standards for making a Chinese national flag. As any consumer in China knows what you buy and what you get is not necessarily the same thing, so we set up a quality control sub-task for posting to a Chinese crowdsourcing or wang zhuan site — which literally translates to ‘earning online’. For the quality control sub-task we asked 20 people to chal- lenge the “correctness” of the flag graphic if they found anything wrong they were rewarded a nominal sum of 4 RMB Vector graphic of Chinese flag, accurate to the National Institute of Standards GB (€0.5, $0.6). A total of 100 RMB was allocated to the task that 12982-2004 cost 150 RMB. Verification with 20 people, 100 RMB. would include the 20% commission taken by the site. Initially the crowd sourcing site Zhu Ba Jie rejected the task, because the task description included words considered sensi- tive. The task was rewritten and posted to crowdsourcing site San Da Ha replacing e.g. words like ‘national’ with ‘flag’ and the task was finally accepted. (We also considered crowd sourcing site Renwumatou as a third option). After posting 20 people completed the task with no-one challenging the flag’s technical accuracy, but a few people questioning its colour. This was not surprising, while a flag layout is tightly speci- fied colour is normally specified as a range depending on what kind of material it is printed on. As one of our crowd sourced responders pointed out that the way to verify the colour was to “cut your finger and compare with the colour of blood”. 22 23
  • 13.
  • 14. The Number of Pieces Task The Custom Mat Task 1 2 3 4 5 6 7 8 9 10 The optimal number of flag pieces depended on expected ef- fort to marshall source material from across China — did we 11 12 13 14 15 16 17 18 19 20 want to source from a dozen locations or thousands? In the end we settled on a number that seemed manageable, 100. 21 22 23 24 25 26 27 28 29 30 Welcome mats come in various standard sizes and we opted 31 32 33 34 35 36 37 38 39 40 for a size large enough for the whole to have visual impact, 41 42 43 44 45 46 47 48 49 50 small enough for individual pieces to be manageable by a one person – 120 x 80 cm the same dimensions as a flag. The other 51 52 53 54 55 56 57 58 59 60 standard sizes are 90 x 60 and 150 x 120. 61 62 63 64 65 66 67 68 69 70 A designer was hired from Taobao to calculate work out how the flag would be constructed and to create vector graphics 71 72 73 74 75 76 77 78 79 80 for each of the fourteen custom designs. Finally the lines of 81 82 83 84 85 86 87 88 89 90 each custom design was measured out to aid an accurate final construction. 91 92 93 94 95 96 97 98 99 100 A total of 14 custom designs would need to be commissioned to build the flag, the remaining 86 being plain red mats. From this task on in order to minimise exposure to what was being built no individual handled more than one customised mat. Previous page: one of fourteen custom mat designs. Next page: custom design with measurements. 26 27
  • 15.
  • 16. The 100 Locations across China Task Sourcing mats from 100 locations ‘across China’ raises many thorny questions. Where should they be resourced? Do we want representation to be equitable? Representative of what? Equitable for whom? Does geography matter? Ethnicity? In- come? Modernity? Poverty? Power? A question was posted to Weibo asking for help in identifying a list of locations that represented ‘across China” and after a fair amount of discussion the final tally of “representative locations” was fixed on: » 4 municipalities e.g. Beijing, Tianjin » 5 ethnic autonomous regions e.g. Inner Mongolia, Tibet » 23 provinces e.g. Hei Long Jiang; Tai Wan » 2 special administrative regions i.e. Hong Kong, Macao The preferred list of 100 locations,outline by the Weibo community and then refined using Diaochapai. Within this list there was plenty of scope to drill down to exact cities, towns or villages – so for guidance we turned to As anyone who has worked with map services knows – maps survey site Diaochapai and taking advantage of the height- are inherently political: the position of borders; what is ened travel activity in the Spring Festival we posted a survey emphasised; what is hidden; the names that are adopted are asking which towns/cities were considered representative of all grounded in the world view (and regulatory landscape) each of these municipalities, ethnic autonomous regions, prevalent in that country. Many international map service provinces and special adminstrative regions. The design of the providers defuse this sensitivity, in part by serving up differ- questionnaire was iterated based on feedback from the crowd ent maps depending on location of the computer making the - which corrected somem replication in the responses. The 100 request. locations were logged in a spreadsheet and then transferred to local mapping service, MapBar. We originally used SouGou for mapping but switched to MapBar after frustrations with the map interface. 30 31
  • 17.
  • 18. The 100 Shops Task The next step was to find 100 shops in these 100 locations, something that seems like it should be pretty easy to com- plete, but which ultimately took a fair amount of effort and lateral thinking. In our first attempt a question was posted to Zhu Ba Jie to find stores that sell red mats online and post town/city of the seller. The first person to post the store details online would receive 5 RMB, once its location had been verified by two other people (in a verification sub-task). Whilst a lot of replies were posted to this question — most responses were cut and pasted from Taobao rather than people looking in their neighbour- hood as we had hoped, and there was a significant volume of poor quality answers that needed to be filtered out. For our second attempt we set up a sales team of four people and one supervisor to go onto Taobao and find any shop in each of the 100 locales (which was listed in Taobao) and based on the photograph of the store posted online call them to ask if The final list of 100 shops in 100 locations, outlined on Weibo, fleshed out on Dia- there was a red mat seller also located in the same market. ochapai and Zhubajie, and ultimately found using Taobao. Red: original locations The Taobao shop-owners became our buyers and through this that were not found. Green: original locations that were found. Blue: new locations. approach we found another fifty eight shops selling red mats. We offered a tiered reward depending on perceived difficulty with the first 65 locations at 10 RMB, the next five received Online stores were paid through Zhifu Bao, initiated by the 15 RMB, the penultimate reward was 20 RMB, and the final experiment’s accountant. For physical stores their bank ac- batch received 30 RMB. count details were requested and a deposit was sent. The bal- ance was sent once the mat was sent. To receive the reward for finding a store an order for a mat needed to be placed, within budget i.e. the buyer would need The remaining thirty five shops were located using Taobao to negotiate the cost of the mat with the seller on our behalf. agents who were paid between twenty and eighty RMB com- For the 14 mats that required a customised design the indi- mission to track down the missing shops and to make the vidual was sent a PDF showing the exact dimensions of the purchase. Given that it would be easy for agents to fake where customisation. Communication with the sellers was con- they bought the mats from and claim the commission anyway ducted through Ali Wang Wang the AliPay Instant Messaging the addresses of each sender was verified in a later sub-task platform. 34 35
  • 19.
  • 20. The Anonymised Rewards Task We needed to pay people small sums for crowd sourcing tasks, mat purchase and other tasks but we also wanted to explore A B putting distance between our accountant and the payee, by transferring money through an unknown (and potentially untrusted) third party. The question, in a nutshell — if Ai pays Baozhai and asks him to forward the money to Chunhua, what is the likelihood of the money arriving in Chunhua’s 50 RMB account? Again we posted a question to the Sandaha crowdsourcing site asking for volunteers to receive and pass on 50 RMB, for C } the opportunity to receive a 2.4 RMB reward once receipt has been confirmed. The task was initially rejected by Zhu Ba Jie for being too sensitive, we assume because it deals with anonymous money transfers, something that is an issue the world over (for those interested in the topic, read the Know Your Customer, KYC requirements that financial institutions need to adhere through). With adapted text, the task was accepted on Sandaha where 161 persons paid attention to the task, 13 signed up to be part of the experiment and 10 people ent; or the intermediary and recipient could collude or even be were selected to be intermediaries for the money. In the public the same person — fairly standard cryptography challenges to forum the members that responded to this task questioned its solve). purpose assuming that it was one way of finding team mem- bers that can be trusted for an apparent follow on task; and It might be argued that the 40% “failure rate” is a successful it’s a test of people’s moral quality. In a follow up question filtering exercise where (in the context of this single task) 4 we asked whether they would return a wallet if found on the people removed themselves from pool of people for whom a street, most said no unless they thought it was part of a TV follow task might be run. Interesting follow up tasks include programme and they were secretly being recorded. repeat payments through one individual, and reactions to dif- ferent cues as to the purpose of the payment. We received confirmation that 6 final recipients (60%) received the payment, implying that 4 intermediaries kept the cash While this is an interesting research topic in its own right, we (there are other variations, the final recipients could have lied decided to proceed using direct payments between the accoun- about receiving the final payment in order to intice a second tant and the recipients. payment, the final recipients who ‘recieved’ money could have been lying for some unknown reason; money could have been sent by the intermediary but was not received by the recipi- 38 39
  • 21.
  • 22. The 14 Random Locations Tasks We wanted to find fourteen shops out of the hundred to create customised mats and posted a question to crowdsourcing site Zhubajie asking people to propose methods of choosing ran- dom locations. Respondents were directed to a newly set up group on QQ where they could propose different methods and } the entries were posted to the online survey site n Diaochapai. The community voted which one was the best and the winner received 50 RMB. Over nine hundred people were exposed to the task on Zhubajie and twenty eight made contributions on renren, with considerable discussion and creativity about how to choose. 50 RMB Suggested randomisation methods include: spinning sticks; throwing darts; rotating plates; games of chance — dice, cards; having random passers-by pick names out of a hat; matching cities to surnames; by phonogram; randomisation code; by population; income; latitude and longtitude; sequen- tial position on map east to west. The entries for these tasks can still be found online, at least until they achieve a natural link-death or are taken down by their hosts. There is a natural tension between Rule 3: that none of the people taking part should understand what is be- ing made and Rule 6: that the process must be transparent. In practical terms this meant containing overlap between the ad-hoc communities that would spring up between tasks which would naturally inhibit large communities building over time. The users on the crowdsourcing sites can be split into two cat- egories: those that are skilled and are ready to work on large projects for a decent wage; and those that are unskilled look- ing to mop up small payments for trivial tasks. The latter are often employed to be pushing hands ( 推手 ), people who are paid to shill products in online forums. 42 43
  • 23.
  • 24. The Purchase, Verifying & Shipping Tasks With the shops identified the purchasing process was rela- sellers. No individual volunteer would see more tively simple: eighty six red mats could be shipped as default than one customised mat. Each mat was stencilled red designs and fourteen custom designs. with a three digit number e.g. 062, and each student was assigned unique randomly assigned Prior to the assembly task we wanted to verify that the mat’s numbers between one and a hundred (the number that were shipped were properly designed and to annotate selection was chosen through a separate Random each mat. Number Assigning Sub-task. We broke this process down into a number of tasks: » The Photography Task: Another volunteer in the same location was asked to photograph the front » The Randomised Custom Order Location Task: the and back of the mats and to mail these to a Red Mat location of the fourteen custom orders were chosen project mail account: bangbangjun@qq.com. fascilitated through Sina and renren. » The Shipping Task: Finally the mats were all » The Stencilling & Photography Location Task: shipped to a warehouse in Shanghai. fourteen more locations were chosen for the verification tasks, we settled on universities in We had anticipated some failure and built some redundancy Xian, Xiamen, Shanghai, Shijiazhuang, Shenyang, into the experiment by commissioning an additional 6 plain Beijing, Jinan, Hangzhou, Wuhan, Changsha, red mats which were not needed. Surprisingly the shipping Kunming, Chengdu and Lanzhou. Volunteers were had an 100% successful delivery rate with all mats arriving on sought in each of the fourteen locations and were time. asked to take part in an “art experiment”. » The Stencil Design Task: fourteen stencil kits were made and shipped out to the volunteers in each of locations, along with spray cans and instructions. One volunteer was assigned the sub-task of teaching the others how to properly stencil the reverse side of the mat, and posted a video with instructions to Yukou. » The Stencilling Task: The volunteers were each mailed one customised mat, and six red mats (with two people each receiving additional red mat to round it out to 100 total), which they were asked to stencil. The mats arrived directly from 100 46 47
  • 25. In keeping with the rules of the experiment – the final as- sembly of the flag requires: 14 volunteers to open ~100 parcels and lay out the contents Volunteers will be selected from the audience of the TEDx 798 Factory event through “For the past 6 months have been running a design experiment involv- ing 100′s of people across China. We would like 14 Chinese volunteers to help with the final assembly of the design. This is non-technical work. The process will be recorded on video.” These volunteers won’t be told what they are making, but prior to the commencement of The Assembly Task that that they need to “unpack the parcels and construct the design within the space provided”. Prior to the assembly – the ~100 parcels will be piled up in one spot and the 14 volunteers will be provided with a box-cut- ters to unpack them. Cues will be provided to ensure a sense of gravity and to nudge appropriate behaviour: a 12 x 8 meter ‘workspace’ will be taped off, and overshoes provided to pro- tect the mats from dirty shoes. While the process will be videoed – every one of the 14 vol- unteers will have the right to demand that the recording be deleted (something called going full-circle in field research – essentially it puts participants in control of their own data, and how they are portrayed). However – prior to any deletion other volunteers will have the opportunity to persuade this person (or persons) to change their mind. Deletion of this video will be final. The video will be made available to each of the volunteers at some point after the event, and will be posted online. Observers drawn from the TEDx event, and the volunteers are allowed to video the proceedings. Assembly will take place in the Ullens Center for Contempo- rary Art, Beijing as part of the TEDx event.
  • 26. The Assembly Task The first assembly of the flag took place in Beijing on the 1st April 2012, using fourteen volunteers selected from the TEDx 798 Factory event where the experiment was first openly pre- sented by the author. (A separate talk about the experiment hosted by a Beijing university was cancelled due to the subject matter being considered too contenscious, at that time secu- rity situation in the capital was in a heigthened state of alert). The fourteen volunteers were gathered and driven to a large warehouse where they were asked to complete the assembly without it being revealed what they were assembling. An 8 x 12 meter area on the floor was taped off, and shoe sleaves (to protect the mats from dirty shoes) were supplied, along with the parcels containing 100 mats. Their instructions were to “unpack the parcels and construct the design within the space provided”. The process was videoed and each of the 14 volunteers had the right to demand that the recording be deleted (the same protocol is used in field research with the assumption that the the participant owns the rights to their own image). However, prior to any deletion other volunteers will have the opportu- nity to persuade this person (or persons) to change their mind. In the event, no-one asked for the video to be deleted and it was in due course published online. We had estimated 45 min- utes total assembly time, but in the event it took only fifteen minutes. The speed of completion was helped by a leader rapidly emerging from the volunteer group to assign tasks and provide direction. The seemingly random numbers stencilled on the reverse of each mat and the 30 minutes spare time led some volunteers to believe that they had missed the point of the assembly. After the assembly was complete and the vol- unteers left the venue, the mats were packed up and trucked back to the Shanghai warehouse. 51
  • 27. A second and final assembly task was carried out in Shanghai again with 14 volun- teers, but this time at night on the roof a building. The process was videod from a distance from an apartment in a nearby tower block — a still from the movie shown above and also posted online. Participants were given 20 minutes to complete the task with otherwise identical instructions to the first assembly.
  • 28. The Fixed Market Task 10,000 RMB The final task within this experiment the sale of each mat on Taobao with the first piece will be sold at 100 RMB, the second at 200 RMB, the third at 300 RMB and so on with the price rising in 100 RMB increments (€12, 16$) for each mat sold. If all pieces sell the price of the final mat will be 10,000 RMB (€1,196 , $1,586). The “product” page for each mat included background infor- mation on the experiment and the role it played in the whole. Taobao is by default Chinese only and it is anticipated that most pieces will remain within China. Taobao agents can pro- vide English service for purchase and overseas shipping. The author, assistants and other contributors in this experi- ment did not and will not receive any income from revenue generated directly by the sale of mats in experiment. 400 ... 300 100 200 54 55
  • 29.
  • 30. rorriM eht gnippilF Flipping the Mirror -ihC dnatsrednu retteb ot saw tnemirepxe siht fo esoprup ehT The purpose of this experiment was to better understand Chi- hguorht dna elor labolg gnignahc s’anihC no tcefler ,yadot an na today, reflect on China’s changing global role and through lanoitan s’anihC ot rorrim a pu dloh eceip eht ot snoitcaer reactions to the piece hold up a mirror to China’s national .ytitnedi identity. -hcihw( shtnom 6 retfa ro dlos era tam fo seceip lla nehW When all pieces of mat are sold or after 12 months (which- ,pu deillat eb lliw selas morf emocni eht )renoos semoc reve ever comes sooner) the income from sales will be tallied up, eb lliw yenom gniniamer eht dna oaboaT ot diap noissimmoc commission paid to Taobao and the remaining money will be :gniwollof eht rof elbaliava edam made available for the following: eb lliw tnemirepxe siht morf detareneg eunever llA » » All revenue generated from this experiment will be ralimis nur ot stsitra esenihC ot elbaliava edam donated as grants to Chinese artists to run similar dna soobat ,ytitnedi lanoitan gnirolpxe stnemirepxe experiments exploring national identity, taboos and .gnisoohc rieht fo seirtnuoc ni tsurt trust in countries of their choosing. trofmoc tub ,ylisae semoc seirtnuoc rehto no gnitnemmoC Commenting on other countries comes easily, but comfort -luc ,yrtnuoc nwo s’eno denrut si snel eht nehw tfihs slevel levels shift when the lens is turned one’s own country, cul- stsitra dna srekniht ,srengised esenihC nehW .secitcarp ,erut ture, practices. When Chinese designers, thinkers and artists yeht lliw erehw seirtnuoc rehto ni stnemirepxe ralimis nur run similar experiments in other countries where will they dluow soobat tahW ?ksa yeht dluow snoitseuq tahW ?esoohc choose? What questions would they ask? What taboos would tuoba nrael yeht dluow tahw yletamitlu dnA ?egnellahc yeht they challenge? And ultimately what would they learn about ?sevlesmeht themselves? 58 59
  • 31.
  • 32. intent trust exploitation cultural awareness timeliness signal versus noise the “reveal” transparency purpose perspective shape sacred form continuity accuracy Thoughts transparency taboo self-censorship authority self-constraint The real purpose of the Red Mat experiment was fourfold: ecosystem geographic centering 1. To hold up a mirror to China today. layers responsibility 2. To understand personal ability and willingness to legality adapt to local social, cultural and legal norms. self-centeredness community 3. To normalise China to non-Chinese. aesthetics 4. To provide Chinese artists, experimenters and moral compass tinkerers with a foundation and resources from selfishness which to conduct similar experiments at home and tension abroad. hesitancy cognitive dissonance It will take a while before these play out. cultural calibration efficiency pseudo-anonymity depth reflexivity ethics 62 63
  • 33. 14 random custom mat locations Stencil shipping Assembly 1 Accountant Anonymous money transfer Presentation 1 100 locations Presentation 2 Vector cutting Assembly 2 Flag verification 100 shops II Mat photography Flag design 100 shops I Mat stencilling Sale 100 shops III Mat purchase and shipping 6 months and counting 100 locations across China 310+ peope actively engaged in tasks 5,000+ people exposed to the tasks 64 65
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  • 35. About the Author Colophon This experiment was funded and conducted by Jan Chipchase Written in those moments before the house wakes. with logistical support of a local Shanghai based research as- sistant. All photographs by the author on travels across China. Quirky lens disortions on some of the photos courtesy of a Voigtlander Jan has spent the last decade working at the intersection of de- 20mm. sign, innovation and strategy and sits on numerous advisory boards including at the Institute for Money, Technology and Financial Inclusion; Frontline SMS; Makeshift Magazine; The Pecha Kucha Foundation; the Grameen Foundation App Lab; and the Broadcasting Board of Governors. Follow @janchip. Subscribe janchipchase. Read janchipchase.com. 68