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Global Trust Pawlowski Yalaho 20090820

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Jan Pawlowski
Jan Pawlowski

The document discusses awareness and trust in globally distributed settings. It defines trust and awareness, and how they influence cooperation and knowledge processes across cultures. It presents two case studies, one on factors influencing trust in global outsourcing, and another on using context and culture metadata to represent different perspectives and increase awareness. The document concludes that trust and awareness are important success factors for global groups, and more research is needed on conceptual models and their practical applications.

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Awareness and Trust in Globally Distributed Settings Jan M. Pawlowski, Anicet Yalaho INFORTE Seminar, Hankasalmi, 20.08.2009
Licensing: Creative Commons ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Global Information Systems, University of Jyväskylä (JYU) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Global Information Systems
The team Kati Clements Mirja Pulkkinen, Ph.D. Anicet Yalaho, Ph.D. Denis Kozlov Kirsi Syynimaa Marjo Halmiala Jan M. Pawlowski Philipp Holtkamp Henri Pirkkalainen
Awareness: Introduction ,[object Object],[object Object],[object Object],[object Object]
Context Awareness: Cultural Influence Factors ,[object Object]
Trust in different cultures… ,[object Object],[object Object],[object Object],[object Object],[object Object],[Source: http://commons.wikimedia.org]
[object Object],[object Object],Context: Global Social Networks [Source: http://www.linkedin.com]
Main questions ,[object Object],[object Object],[object Object]
Contents ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trust ,[object Object],[object Object],[object Object]
Trust ,[object Object],[object Object],[object Object],[object Object]
Management ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Marketing ,[object Object],[object Object],[object Object],[object Object],[object Object]
Sociology ,[object Object],[object Object],[object Object],[object Object],[object Object]
Psychology ,[object Object],[object Object],[object Object]
Information systems ,[object Object],[object Object]
Characteristics of trust ,[object Object],[object Object]
Trust in global settings ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Awareness: Introduction Context Cultural Situation Location Social / personal
Awareness: Introduction ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Awareness in global settings ,[object Object],[object Object],[object Object],[object Object],[object Object]
Case Studies on Trust and Awareness ,[object Object],[object Object],[object Object]
Trust for global cooperation: A case study ,[object Object]
Trust for global cooperation: A case study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Trust for global cooperation: A case study ,[object Object],[object Object],[object Object],[object Object],[object Object]
Culture and Context Awareness: A case study ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Context Metadata (Pawlowski, Richter, 2007) Culture Companies Rules, standards and agreements Human actors Financial aspects Media richness Internet security Demographical development Learner satisfaction Religion Geography & education infrastructure Technical infrastructure Rights History Politics State of development Information & Knowledge Systems
Example: Cultural Context Classes (Pawlowski, Richter, 2007) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Culture Profiles (Pawlowski, 2008) Culture Profile Instance (Nation / Region) Culture Profile Instance (Group) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Instantiation ,[object Object],[object Object],[object Object],[object Object],Presentation Contains Product Defined Culture Competencies Contains Characteristic
Culture Awareness Process Self reflection Culture Profiling Profile Comparison Defining similarities and differences Understanding / Integration Culture Awareness Process Problem statement Goal statement Problem elaboration Conflict identification & resolution Experience sharing Collaborative Work Process
First experiences ,[object Object],[object Object],[object Object],[object Object]
First experiences ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Summary ,[object Object],[object Object],[object Object],[object Object]
Contact ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object],[object Object],[object Object]
References ,[object Object],[object Object]

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Global Trust Pawlowski Yalaho 20090820

  • 1. Awareness and Trust in Globally Distributed Settings Jan M. Pawlowski, Anicet Yalaho INFORTE Seminar, Hankasalmi, 20.08.2009
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  • 5. The team Kati Clements Mirja Pulkkinen, Ph.D. Anicet Yalaho, Ph.D. Denis Kozlov Kirsi Syynimaa Marjo Halmiala Jan M. Pawlowski Philipp Holtkamp Henri Pirkkalainen
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  • 21. Awareness: Introduction Context Cultural Situation Location Social / personal
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  • 29. Context Metadata (Pawlowski, Richter, 2007) Culture Companies Rules, standards and agreements Human actors Financial aspects Media richness Internet security Demographical development Learner satisfaction Religion Geography & education infrastructure Technical infrastructure Rights History Politics State of development Information & Knowledge Systems
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  • 32. Culture Awareness Process Self reflection Culture Profiling Profile Comparison Defining similarities and differences Understanding / Integration Culture Awareness Process Problem statement Goal statement Problem elaboration Conflict identification & resolution Experience sharing Collaborative Work Process
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Hinweis der Redaktion

  1. An expectation held by an agent that its trading partner will behave in a mutually acceptable manner (including an expectation that neither party will exploit the other’s vulnerabilities)
  2. Confidence in the business relationship. The definition is extended to include risk, and it focuses on the relationships that directly involve computers and telecommunications, thus creating a trust bond (security, safety, honesty, consumer-protection laws, contracts, privacy, reputation, brand, mutual self-interest)