Weitere ähnliche Inhalte Mehr von Decision Management Solutions (20) Kürzlich hochgeladen (20) What is a Next Best Action Pilot?1. @jamet123 #decisionmgt © 2018 Decision Management Solutions 1
What is a Next Best Action Pilot?
▶Demonstrate the value of Next Best Action
▶Engage all your stakeholders
▶Identify and prove the technology involved
▶Develop a plan for implementation
2. @jamet123 #decisionmgt © 2018 Decision Management Solutions
What is a Next Best Action Pilot?
A Decision Management Solutions Express Webinar
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Your Goals
▶Demonstrate the value of Next Best Action
▶Engage all your stakeholders
▶Identify and prove the technology involved
▶Develop a plan for implementation
4. @jamet123 #decisionmgt © 2018 Decision Management Solutions 4
This Webinar Will Help You
▶Build a shared vision at your company
▶See the steps that have helped others succeed
5. @jamet123 #decisionmgt © 2018 Decision Management Solutions 5
A Pilot Is Key To Next Best Action Success
▶Engages business stakeholders
▶Demonstrates value to technical stakeholders
▶Creates a believable future state
▶Proves transparency, agility and control upgrade
▶Readily extends to production - not a throw away
6. @jamet123 #decisionmgt © 2018 Decision Management Solutions 6
Develop a decision model
Develop rules and analytics
Deliver a working service
Deliver decision-centric dashboard
Next Best Action Pilot Plan
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For a Successful Pilot
Deliver These 5 Critical Elements
Decision Model Business Rules
Marketing
Analytics
Impact Analysis
Continuous
Improvement
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Engage Business Stakeholders
▶Decision Modeling is
▶Rapid
▶Engaging
▶Enlightening
▶Open
▶And business stakeholders love it!
9. @jamet123 #decisionmgt © 2018 Decision Management Solutions 9
Demonstrate Technical Value
▶Persuade IT
▶Control
▶Integration
▶Persuade Analytics
▶Operationalization
▶Deployment options
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Show Future Operational Environment
▶From
▶One-Time Change
▶Deployment Risk
▶Lack of Control
▶To
▶Continuous Improvement
▶Incremental Change
▶Impact Analysis First
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Prove Transparency, Agility, Control
▶Help The Business
▶See decisions made
▶Determine business impact
▶Propose rule changes
▶Test and validate changes
▶Simulate impact
▶Make Changes
12. @jamet123 #decisionmgt © 2018 Decision Management Solutions 12
Define A Path To Production
▶Reuse pilot components
▶Clear next steps
▶Complete the model
▶Integrate with production data
▶Test and learn
▶Agile, iterative development
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External Data
Big Data
Business
Rules
Continuous
Improvement
▶Customers use multiple
channels
▶A common service suggests
actions
▶Using business rules and
analytics/AI in combination
▶These are continuously
improved
▶Managed by a decision model
▶Automated with business
rules
▶Embedding analytics, AI
Analytics and
AI
The Destination:
Next Best Action Across All Channels
14. @jamet123 #decisionmgt © 2018 Decision Management Solutions 14
SUMMARY
▶Benefits
▶Engages business stakeholders
▶Demonstrates value to technical
stakeholders
▶Creates a believable future state for
the organization
▶Proves transparency, agility and control
can be improved
▶Readily extends to production - not a
throw away
▶Schedule
▶10-12 week project
Decision Modeling Business Rules
Marketing
Analytics
Impact Analysis
Continuous
Improvement
15. @jamet123 #decisionmgt © 2018 Decision Management Solutions 15
Thank You
▶More resources for success with
Customer Next Best Action
▶http://bit.ly/DMSCNBA
Decision Management Solutions works
with clients to improve their business
by applying business rules & analytic
technology to automate & improve
decisions.
We can help you pilot a custom next
best action solution for your business.
16. @jamet123 #decisionmgt © 2018 Decision Management Solutions 16
Your Questions
▶ James Taylor, CEO
▶ james@decisionmanagementsolutions.com
▶ +1 650 400 3029
▶ @jamet123