An organizational assessment conducted by The Salvation Army in 2007 gave the Army an opportunity to hear from our key stakeholders. The result was a three year strategic plan for transformational change. Two years later we took a look at the successes, challenges and future of our plan.
17. Metro Atlanta Area Command Chief Operating Officer Director of Management Services Director of Programs Director of Development Atlanta Area Commander Coordinator of Women’s Ministries WHERE WE ARE NOW
23. Enterprise Framework Model ENVISION Think strategically Set a visionary destination Think inventively Generate imaginative ideas Think creatively Pioneer new ideas Brainstorm DESIGN Analyze situations Define clear policies Define detailed objectives Planning budgets Establish performance measures Judging performance objectively Making decisions by the number OPERATE Building personal relationships Working in teams Coaching others Supporting others Relating to people Communicating Changing spontaneously BUILD Standard Processes Step-by-step procedures Important projects Integrated programs Proven methods Practical solutions Roles and responsibilities Source: Reinvent Your Enterprise by Jack Bergstrand WHERE WE ARE NOW
24. A Continuum in Practice ENTERPRISE IDEAS ARCHITECTURE INFRASTRUCTURE MANAGE WHERE WE ARE NOW Envision Design Build Operate
25. ENVISION STRATEGIC PLAN DESIGN cut expenses BUILD reduce staff DESIGN WHERE WE ARE NOW MAAC 2007 - 2009 Road Block OPERATE Elusive Funds
26. Strategic Plan Annual Business Plan Information and Additional Resources & Programs Staff, Officers, Boards & Councils Donors, Foundations, Corporations Volunteers BETTER WHERE WE ARE NOW Envision Design Build Operate
30. Program Activities: Corps Example (Lawrenceville) WHERE WE ARE GOING X Community Care Min. X Special Events X Character Building X Outreach/Ed/Weekly X Adult Worship X Youth Worship X Conservatory X After School Youth X FES X Home Sweet Home Elderly Services Outreach /Ed. Youth FES Recovery Shelter Corps Program Component
44. 2010 Development Objectives WHERE WE ARE GOING $14 Million GOAL Development Focus FY10 by Source Major Gifts 7% Corporations 5% Foundations 13% Individuals 75%
Add to last bullet – what needs to be added to “Infrastructure”?
What does 3 rd bullet mean??
New Management Model 1. Area Commander to focus on strategic relationships and community development 2. Chief Operating Officer directs Leadership Team and manages Metro Atlanta and Regional Advisory Boards
New MAAC Advisory Board Structure 1. MAAC Advisory Board reporting and meeting format changed to accommodate strategic plan implementation -- Meets 6x per year 2. 15 Sub-committees engaged and very active with representation from Councils and Regional Advisory Boards 3. Central Region Advisory Board being organized 4. Leadership Institute for all MAAC Advisory Board Chairmen planned for Fall 2010
Program Driven 1. “Funding quality – measured programs rather than simply funding units” Financial Training 2. budgeting, programmatic posting, financial reporting and audit prep.
Facility 1. Facilities Manager Infrastructure – Maintenance Technicians, Service Vehicles, Tools SOP and maintenance W.O. system Fleet: 2. Service Tracking Software Service Vendor (Electrical, Plumbing, HVAC, General Construction) Capital (ie: Red Shield, Doraville, Quarters)
Purchasing and Procurement Manager Infrastructure – Organizational Staff Support SOP, software for requisitions, ordering, delivery tracking
IT Roadmap Support Staff Support Help Desk Hardware replacement Software and Network technology Training on hardware, software and network phone equipment
5 Development Focus Sub-Committees Focused on donor file segment of $500 - $2499 for cultivation and upgrading. 7,000 donors in this segment representing significant dollars when cultivated and upgraded