The document discusses putting employee experience at the heart of the digital workplace. It notes that while organizations are undergoing digital transformations and able to provide functionality, employees remain unhappy. The answer is to focus on improving the employee experience. The employee experience is the sum of interactions between an employee and their organization. The document provides practical approaches for understanding workforce needs, having a clear digital workplace strategy, considering pre-built intranet solutions, taking ownership of the employee experience, and establishing governance to improve the digital workplace.