Improve your managerial communication to increase organizational performance.

1. What’s Goin’ On?
Five Ways to
Improve Managerial
Communications
Dr. Jim Bohn
Pro/Axios
Minneapolis, MN

2. What’s the impact of good
managerial communication?
 Good communication saves time.
 Good communication prevents
wasted effort.
 Good communication energizes.
 Good communication aligns.

3. Simply put, people want clarity on
decisions and direction.
Decisions
 In the words of
many
stakeholders, “What
are we doin’?”
 Decisions restrict
other possibilities
for action.
Direction
Yogi Berra said:
“If you see a fork in
the road, take it.”

4. What prevents good
managerial communication?
 IMPATIENCE: Managers don’t take the
time.
 IMPERFECTION: Managers fear loss of
credibility by communicating something
that could change.
 IMAGE: Managers may have concern
about not having answers.

5. What prevents good
managerial communication?
 ASSUMPTIONS: Managers may assume
people should know.
 ARROGANCE: Managers are afraid to
give up power, hence the arcane phrase
“need to know.”

6. What benefit will you
gain by improving your
managerial
communication?
 Your team, staff, division and
organization will achieve
greater performance.

7. Notification Preparation Validation AffirmationCoordination
Five Ways to Improve
Managerial Communications
Good communication ensures people (1) have bought in, (2) are
knowledgeable, (3) are prepared to act and (4) have acted…

8. Notification
Good communication ensures people (1) have bought in, (2) are
knowledgeable, (3) are prepared to act and (4) have acted…
• Why is this important?
• Alerts people to an upcoming event or change.
• Why does it work?
• Information focuses attention.
• How does it help?
• Motivates people to direct their energy in a specific direction.

9. Notification Preparation
Good communication ensures people (1) have bought in, (2) are
knowledgeable, (3) are prepared to act and (4) have acted…
• Why is this important?
• Advanced preparation alerts people to assess schedules and
necessary energy.
• Why does it work?
• Specific details remove uncertainty.
 Dates Times Impact
• How does it help?
• Locks in timing for many people who must work together.

10. Notification Preparation Coordination
Good communication ensures people (1) have bought in, (2) are
knowledgeable, (3) are prepared to act and (4) have acted…
• Why is this important?
• Advanced coordination alerts people of key timing/date commitments.
• Why does it work?
• Improves the likelihood that people will work together.
• How does it help?
• Ensures people act together when necessary for a successful outcome.

11. Notification Preparation ValidationCoordination
Good communication ensures people (1) have bought in, (2) are
knowledgeable, (3) are prepared to act and (4) have acted…
• Why is this important?
• Follow up or foul up!
• Why does it work?
• Feedback loops assess the effectiveness of communication.
• How does it help?
• Repetition is essential for retention.

12. Notification Preparation Validation AffirmationCoordination
Good communication ensures people (1) have bought in, (2) are
knowledgeable, (3) are prepared to act and (4) have acted…
• Why is this important?
• People need to know they‘ve made a difference.
• Why does it work?
• The motivational power of recognition is widely known, but not widely
practiced.
• How does it help?
• Recognition builds energy for the next challenge!

13. Pro/Axios
 We offer plainspoken guidance for
those who do the work.
 Check out the Rapid Diagnostic @
www.ProAxios.com
 info@proaxios.com
 651-302-1574
 Minneapolis, MN, USA
7/8/2013
Organizational Insight Leading
to Organizational
Transformation