In this topic you will learn how change agents influence organisational change.

1. CHANGE AGENTS
BUILDING & LEADING CHANGE FROM WITHIN

2. WELCOME

3. In this topic you will learn
how change agents
influence organisational
change.

4. Housekeeping

5. OBJECTIVES

6. On completion of this topic
you will be able to…
identify who is a change agent
discuss the types of change agents
discuss the skills required by a
change agent

7. WHO ARE CHANGE AGENTS?

8. Change agents develop and “play
out” the steps necessary to realise
the vision.

10. Change agents are the
backbone of successful
change.

11. The term “change agent” is one
which tends to be used for many
roles, but can be expressed simply
as…….

12. … a person who influences
organisational change through their
actions and through influencing the
actions of others.

13. INTERNAL AND EXTERNAL
CHANGE AGENTS

14. There are often both
external and internal
change agents involved in
a change.

17. ACTIVITY:
AGENTS IN ACTION

18. Aim:
To identify activities of change
agents in the real world.

19. Directions:
Write down examples of change
agents whom you have witnessed
in action. What role did they play?

20. Remember that change
agents were change
recipients at some stage
too.

21. DISCUSS

22. CHANGE AGENT SKILLS

23. As catalysts of a change
initiative, change agents
need to be credible and
enthusiastic.

24. Change agents should
possess:
Resilience
Insight
Identity

25. Resilience
a combination of self confidence,
the desire to achieve and the
willingness to take risks.

26. Insight
through feedback from superusers,
peers and subordinates, and
analysis of situations.

27. Identity
a strong sense of direction for
themselves and the organisation.

28. ACTIVITY:
CHANGE AGENT
CHARACTERISTICS

29. Aim:
To determine the characteristics of
an effective change agent.

30. Directions:
Write down other personal
characteristics required by a
change agent.

31. DISCUSS

32. CONCLUSION

33. Having successfully completed
this topic, you should be able to…
identify who is a change agent
discuss the types of change agents
discuss the skills required by a
change agent

34. THANK YOU!