by Jaime Christine Perez December 19, 2011 Introduction to Web Interface and Usability Full Sail University

1. Te
st
USABILITY TESTING
by Jaime Christine Perez
December 19, 2011

2. ite
stS
Te

3. TESTING OBJECTIVES
3
Go
al
s
Search Domain Names
Price Web Hosting
View Shopping Cart

4. #1
U
se
r
DORIAN
18 year old male high school
student from Houston, Texas.
Dorian has basic skills in web
design and graphics, making
online purchases, and using
Social Media Sites.

5. #2
U
se
r
CHRISTIENNE
14 year old female high
school student from
Houston, Texas. Christienne
has basic skills in using the
Google Search on the
Internet and Facebook.

6. #3
U
se
r
BEVERLY
59 year old female Chief
Executive Officer Houston,
Texas. Beverly has basic
skills in using the Google
Search on the Internet,
making online purchases,
and Facebook.

7. CONDUCTING THE TEST
H
ow
To
Search Domain Names
Price Web Hosting
View Shopping Cart

8. RESULTS
U
se
rs
Search Domain Names
Price Web Hosting
View Shopping Cart

9. RECOMMENDATIONS
Si
te
Change the Link to the
Homepage
Change the Header
Add a How to Get Started Video

10. FUTURE TESTING
N
ex
t
Check Links
Log In to Account
Find the Instructions to
Transfer a Domain Name

11. WHY FIX THE PROBLEM?
Re
su
tsl
Simplify Navigation
Clarify the purpose of the
Website
Give clear direction of what you
want the user to do

12. REFERENCES
Krug, S. (2006). Chapter 9/Usability Testing on 10 Cents a Day. In Don’t Make Me Think: A Common
Sense Approach to Web Usability (Second ed., pp. 146-155). Berkeley, CA: New Riders Publishing.
doi: ISBN 0-321-34475-8
Web Page Hub. (2011). Web Page Hub. Retrieved December 18, 2011, from http://webpagehub.com
Krug, S. (Director). (2010). Demo Usability Testing [Video]. USA: Steve Krug. Retrieved February 3,
2010, from http://www.peachpit.com/promotions/promotion.aspx?promo=137602