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CEO SUMMIT MAXIMIZING HCAHPS SCORES  F. Nicholas Jacobs President/CEO Windber Medical Center
HCAHPS Survey   ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Windber Medical Center's scores were compared to the State and U.S. Average in several categories.
HCAHPS Survey   ,[object Object],[object Object],[object Object],Windber Medical Center's scores were compared to the State and U.S. Average in several categories.
Outcomes ,[object Object],[object Object],[object Object]
Outcomes  ,[object Object],[object Object],[object Object]
Financial Picture
10 Year Financial Picture *2008 projected
Campus Redesign
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],The New Medical Center
Community Fitness Center 4200 Pop.  1300 Members
Healing Arts… Nutrition for the Soul
Improve Image and Services ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Close to Home
A Healing Environment
[object Object],[object Object],[object Object],[object Object],Specialty Suites
 
 
 
 
[object Object],[object Object],[object Object],[object Object],CENTER FOR LIFE
“ I shall not leave you comfortless…” Windber Hospice
[object Object],[object Object],[object Object],[object Object],[object Object],Design Philosophy
Hospice Patient Rooms
Breast Care Center
Comforting Environment
Employee Satisfaction 94% 97% 98% 98% 98% ,[object Object],[object Object],[object Object],[object Object],[object Object]
State-of-the-Art Equipment
Employee Communications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Employee Physical Wellness ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Employee Empowerment ,[object Object],[object Object],[object Object],[object Object],[object Object]
Employee Fitness ,[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],Employee Training & Development
[object Object],[object Object],[object Object],[object Object],[object Object],Dr. Dean Ornish Program for Reversing Heart Disease
Integrative Therapies ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Employee Emotional Health ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Greenhouse
Continued Dedication to Employee Personal Growth ,[object Object],[object Object],[object Object],[object Object]
More Employee FUN!!! ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
We Ask Bullies to RESIGN   ,[object Object],[object Object],[object Object],[object Object],[object Object]
Source: The Hospital Council of Western PA  Average Length of Stay
Hospital-wide Nosocomial Infection Rate Average rate for 2004-2007  - 0.96 Below 1%
Mortality Comparison by Hospital Windber Medical Center had the lowest mortality rate of 0.8% compared to 8 peer hospitals all above 1% Risk-adjusted index is statistically significant at a confidence level of 95%
Restraints
Readmission Rate
Windber Research Institute
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Our Strategic Partners…
How Innovative Leadership Cured Ailing Medical Center   Military-Civilian Endeavor  Makes Breast Cancer  Strides J.M. WindberCare  Mammography Gown   Breast Cancer Vaccine  Shows Promise Digging for Nuggets of Wisdom  Joyce Murtha Breast Care Center Collaboration at its Finest The Largest Data Warehouse  In The World?   National Attention
“ Close your eyes if you want to see health care in the future.  Then open them, and see the extraordinary facility here at Windber.  This is the future of health care, it focuses on prevention and research.  Keeping people healthy and focusing on end of life.” DONNA SHALALA U.S Secretary of Health & Human Services

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Maximizing HCAHPS Scores