1. PROTECTING AND
PROVIDING FOR YOUR
BUSINESS AND FINANCES
Cache Valley Chamber of Commerce
Women In Business Presentation
June 11, 2013

2. THE WORLD HAS
CHANGED
Breakdown for Graduating Class of 2010
 Associate’s Degrees: 167 women for every 100 men
 Bachelor’s Degrees: 142 women for every 100 men
 Master’s Degrees: 159 women for every 100 men
 Professional Degrees: 104 women for every 100 men
 Doctoral Degrees: 107 women for every 100 men
*In 1960, women accounted for 6% of all MD’s – In 2008 – 49%
Source: Dept. of Education

3. WOMEN AND WEALTH
Women business owners employ 35% more people than all the Fortune
500 companies combined. Women control 60% of the wealth in the
United States, and make or participate in 80% of financial planning
decisions.
37% of High Net Worth investors are female
7 out of every 10 married women will be widowed
80% of American women will be solely responsible for their
household’s financial decisions at some point in their lives
Source: Cannon Financial Institute

4. AND YET…
 Men are 1.7 times more likely to be approached by a financial advisor than women.
 Within a year of her husband’s death, 70% of women change financial advisors.
 Within 24 months, 93% have moved their money.
In a recent survey conducted by Boston Consulting Group, out of 15 industries
identified, including cell phone providers, sporting equipment, physicians, various retail
concerns, the bottom of the pile were:
12 – Life Insurance Providers
13 – Banks
14 – Car Dealerships
15 – Investments
Women are not being well-served by our industry.
Women are extremely unhappy with financial services

5. SO WHAT DO WOMEN
WANT?
Women are challenged by:
 Time
Today’s female client is likely to be pulled in many directions. For many, a full time career is
combined with being a caretaker of growing children, or aging parents (including in-laws) or
both. Their lives are a complex web of relationships, roles, and responsibilities.
 Financial Insecurities
90% of women admitted to feeling financially insecure. Including women earning $100,000 or
more annually.
1/3 of women between the ages of 40 – 69 reported they were unable to estimate their own
retirement needs.
1/3 miscalculated their retirement needs, both overestimating their projected savings and
underestimating their retirement income needs.
 Dismissive or Condescending Advisors
Women frequently cite being subjected to financial jargon, overwhelmed by unclear alternatives,
and railroaded into quick solutions.

6. Ann Reece/Natalie Dollinger
Commercial Relationship Manager
Office Phone: 801.991.2810
Business Cell: 801.300.1921
Email: ann.reece@zionsbank.com
natalie.dollinger@zionsbank.com
CONTACT INFORMATION
Today’s Women Want:
1. An advisor who will take time to
understand her priorities
2. Financial solutions tailored to meet her
specific needs
3. Clear Communication
4. Education about the financial
conditions, situations, decisions and
options that affect her family and her
business
5. Time to think

7. SBA LOANS
Mission Statement
(http://www.sba.gov/content/mission-statement)
“The U.S. Small Business Administration (SBA) was created in 1953 as an
independent agency of the federal government to aid, counsel, assist and
protect the interests of small business concerns, to preserve free competitive
enterprise and to maintain and strengthen the overall economy of our nation.
We recognize that small business is critical to our economic recovery and
strength, to building America's future, and to helping the United States
compete in today's global marketplace. Although SBA has grown and evolved
in the years since it was established in 1953, the bottom line mission remains
the same.”

8. ZIONS BANK
AND SBA
 Zions Bank is the #1 SBA lender in Utah & Idaho.
 Why? Because we value and support small business in our communities. You
are the engine of our economy and we want you to succeed.
 We participate with SBA to expand our line of products we offer to small and
large businesses
 Companies work directly with the financial institution to request and be
approved for a loan or line of credit. The bank then receives a guarantee from
the U.S. Government (SBA) of up to 90%, depending on the program.

9. SBA PROGRAMS
 7 (a) – the “regular” SBA program
• Term loan, fully amortizing
• Use for equipment, working capital, real estate, basically any business purpose.
• Maximum loan amount $5MM
 7(a) – the Express Program
• Term loan or Line of Credit
• Maximum Line of $1MM
• Used for working capital needs or equipment purchases.
 Zions Bank is an active lender of SBA 504 loans
 Purpose is to construct, purchase or renovate real estate and fixed assets

10. Jacqueline Croshaw
Service Manager
Utah State University
Financial Center
Ph: 435.755.2706
Jacqueline.Croshaw@zionsbank.com
NEW OFFICERS
IN CACHE VALLEY
Juana Salazar
Manager
Providence
Financial Center
Ph: 435.752.4427
Juana.Salazar@zionsbank.com

11. CONTACT INFORMATION
Raylynn Sleight
SBA Resource Officer – Northern Utah Region
Office phone: 801.476.7621
Business Cell: 801.648.6866
Raylynn.Sleight@zionsbank.com

12. PAYMENT FRAUD
AND
RISK MANAGEMENT

13. TYPES OF FRAUD
Embezzlement
Check Fraud
Forgery
Identity Theft
Malware/Spyware
Phishing/Email Hacking
Card skimming
• Card readers
• Employee skimming

14. WHERE IS PAYMENT FRAUD
OCCURRING?
334%Wire Transfers
454%ACH Credits
11815%
Corporate/commercial purchasing
cards
21823%Consumer credit/debit cards
22325%ACH Debits
8993%93%Checks
Reve
unde
Bill
Revenues
over $1
Billion
All
RespondentsPayment Channel
Prevalence of Attempted Fraud in 2010
334%Wire Transfers
454%ACH Credits
11815%
Corporate/commercial purchasing
cards
21823%Consumer credit/debit cards
22325%ACH Debits
8993%93%Checks
Reve
unde
Bill
Revenues
over $1
Billion
All
RespondentsPayment Channel
Prevalence of Attempted Fraud in 2010
AFP Payments Fraud and Control Survey

15. CHECK FRAUD STATISTICS
 More than 75% of business-to-business transactions are made by check. (Association of Financial
Professionals statistic)
 72% of organizations experienced attempted or actual payments fraud. (AFP Check Fraud Survey)
 $18,400 was the average loss of organizations that experienced payments fraud in 2010.
(2011 AFP Payments Fraud and Control Survey)
 More than 500 million checks are forged annually in the U.S., with losses totaling more
than $10 billion. (Ernst & Young)
 Check fraud ranks second, behind embezzlement, on the list of crimes that most hurt
America's top 1,000 companies. (American Payroll Association's )
 2% imprisonment rate for check fraud. (Department of Justice)
Verizon; U.S. Secret Service

16. OTHER FRAUD STATISTICS
 In 2010, 63% of Hacker attacks were on business with 100 or fewer employees.
(Verizon; U.S. Secret Service)
 285 million records were breached in 2009 (Verizon Business 2009 Data Breach Investigations Report)
 12.6 million adults were victims of identity theft in 2012 (2013 Javelin Strategy & Research)
 In 2012, the overall amount of money stolen was $20.9 billion (2013 Javelin Strategy &
Research
 Out-of-pocket cost due to identity fraud (2013 Javelin Strategy & Research

17. Internal Controls
• Dual Signature/Authorization
• Segregation for duties
• Secure storage of checks
• Reconcile daily
Cyber Security/Malware/Spyware
• Antivirus software programs
• Zions Bank offers Trusteer Raport as a free download to customers
• Strong “random” Passwords
• Dedicate single computer for online banking
RISK MANAGEMENT

18.  Zions Bank Resources
• Positive Pay (Check and ACH)
Gives a business control of what is clearing accounts daily through a
checks issued file.
https://nevadasmallbusiness.com/fight-fraud-with-frank-abagnale/
• ACH Blocks and Filters
Protect against unauthorized ACH transactions posting to
accounts
• Trusteer Rapport
Protects customer’s banking session from malware on their computer.
Alerts the bank to customer security events.
• Sweep and Zero Balance Accounts
Allow for cash concentrations.
• Multifactor Authentication - Token
RISK MANAGEMENT

19. Crystal Roedel
Sales Manager, Treasury Management
Office Phone: 801.844.7115
Crystal.Roedel@zionsbank.com
Steve Stacey
Treasury Relationship Manager
Office Phone: 435.881.6638
Steve.Stacey@zionsbank.com

20. QUESTIONS?