Remote Usability Tools

•

2 gefällt mir•1,242 views

Technologie Design

Remote Usability Tools

Ethnio and UserVue

Remote Usability Tools: Why?

> Testing in a natural environment (ethnography!)
> No need to travel to a site
> Quick and easy

Remote Usability Tools: How?

1. Login to online session manager
2. Create a session
3. Invite a participant
4. Install software
5. Observe the user
6. Remove software
7. Save video

Remote Usability Tools: Options

Ethnio (Bolt|Peters) UserVue (TechSmith)

> Live recruiting > Morae integration
> Outputs FLV (Flash) > Outputs WMV (Win
> Internet Explorer only Media)
> Uses IE plugin (v. small) > More polished
> Click stream data > Download app (2 MB)
> Chatting
Currently being re-developed :( > Auto-launch test site

Ethnio

UserVue

Remote Usability Tools: Issues

> International participants (Skype helps)
> Network connection quality
> Re-connecting dropped participants
> Only works in Windows
> No view of the user (at the moment)

Remote Usability Tools: Resources

Ethnio: http://www.ethnio.com
Bolt|Peters: http://boltpeters.com

UserVue: http://www.uservue.com
TechSmith: http://www.techsmith.com

Remote Usability Wiki: http://remoteusability.com

Thanks!

Jackson Fox
UX Person at Lulu.com
jacksonfox@gmail.com

Weitere ähnliche Inhalte

Ähnlich wie Remote Usability Tools

Small Tips for android Users

Small Tips for android Users

Small Tips for android Users

Earlier this month, we teased a proof of concept for UEFI ransomware which was presented at RSA Conference 2017. The HackingTeam, Snowden, Shadow Brokers, and Vault7 leaks have revealed that UEFI/BIOS implants aren't just a theoretical concept but have actually been weaponized by nation states to conduct cyber espionage. Physical access requirements are a thing of the past, these low level implants can be installed remotely by exploiting vulnerabilities in the underlying UEFI system. Today at BlackHat Asia 2017, we are disclosing two vulnerabilities in two different models of the GIGABYTE BRIX platform: GB-BSi7H-6500 – firmware version: vF6 (2016/05/18) GB-BXi7-5775 – firmware version: vF2 (2016/07/19)

UEFI Firmware Rootkits: Myths and Reality

UEFI Firmware Rootkits: Myths and Reality

UEFI Firmware Rootkits: Myths and Reality

Intro to Mobile Game Development

Intro to Mobile Game Development

Intro to Mobile Game Development

Shahed Chowdhuri

Developing FirefoxOS

Developing FirefoxOS

Developing FirefoxOS

How Vorlon.js helps you debug your web projects

How Vorlon.js helps you debug your web projects

How Vorlon.js helps you debug your web projects

Etienne Margraff

Introducing OWASP OWTF Workshop BruCon 2012

Introducing OWASP OWTF Workshop BruCon 2012

Introducing OWASP OWTF Workshop BruCon 2012

Abraham Aranguren

Do You know Your Firefox Well !?

Do You know Your Firefox Well !?

Do You know Your Firefox Well !?

Web browsers have become part of everyday life, and are relied upon by millions of internet citizens each day. The feature rich online world has turned the once simple web browser into a highly complex (and very often insecure) desktop application. As browser vendors have extended functionality and support to new technologies, security researchers and hackers are continuously looking for new vulnerabilities. In this talk, Roberto and Scott will share results of their assiduous browser bug hunting. The talk will examine techniques used to discover critical and less severe vulnerabilities in some of the most popular browsers on the market. This talk will focus heavily (but not exclusively) on the following areas: - Memory corruption bugs; - New approaches to DOM fuzzing; - Old school techniques against new browser technology; - Cross Context Scripting and injection attacks; - SOP Bypass; The presentation will conclude with a montage of on-stage demonstrations of previously unreleased vulnerabilities, including remote code execution, injections and other tailored browser exploits.

Window Shopping Browser - Bug Hunting in 2012

Window Shopping Browser - Bug Hunting in 2012

Window Shopping Browser - Bug Hunting in 2012

Roberto Suggi Liverani

Learn how to create rich and deeply integrated applications leveraging the 200 million worldwide Windows Live Messenger users. Windows Live Messenger offers a unique platform for building applications that provide a shared experience, such as joint shopping, multi-user gaming, customer support, and more. Windows Live Messenger applications can use a combination of features including BOTS, Alerts, and Activities (which is the application window within Messenger), as well as social networking. Learn about the business opportunities exposed by the Windows Live Messenger platform and details on how to build applications that capitalize on these opportunities.

Developing Interactive Applications Using Windows Live Robots, Activities, an...

Developing Interactive Applications Using Windows Live Robots, Activities, an...

Developing Interactive Applications Using Windows Live Robots, Activities, an...

Sony vegas khmer

Sony vegas khmer

Sony vegas khmer

LINE Developer Day 2019 how to optimize bot development lifecycle with dev ops

LINE Developer Day 2019 how to optimize bot development lifecycle with dev ops

LINE Developer Day 2019 how to optimize bot development lifecycle with dev ops

Kenichiro Nakamura

difference between browsers

difference between browsers

difference between browsers

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

National Dissemination Center for Children with Disabilities

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

DotJS Lightning Talk Vorlon.js

DotJS Lightning Talk Vorlon.js

DotJS Lightning Talk Vorlon.js

Etienne Margraff

Windows live essentials 2011

Windows live essentials 2011

Windows live essentials 2011

Philippine Information Technology Organization

Vorlon.js

MSMDC_CLI363

Mozilla: Under the Hood The browser has in many ways become a mini-operating system, attempting to harness all the internet’s power and complexity while making it simple enough so that anyone with minimal computer skills can visit websites and communicate with people all over the world. The technical challenges of developing and testing software in this kind of environment are immense, given the rapid changes going on in the internet space and the fact that the browser is called upon to parse as many as 1 trillion pages full of dynamic content. As time has gone on, many websites have gone from looking like static pages to resembling applications, which presents it own set of difficulties. Given these challenges, how does Mozilla ensure high quality and usability of every browser release? I will explore Mozilla under the hood and illuminate how Mozilla works to meet these challenges by introducing some of the tools that Mozilla uses to test its products. I will also demonstrate how Mozilla leverages help from the community as well as gives back to the community as part of the open development process.

Mozilla: Under the Hood

Mozilla: Under the Hood

Mozilla: Under the Hood

Adobe MAX 2006 - Creating Flash Content for Consumer Electronics

Adobe MAX 2006 - Creating Flash Content for Consumer Electronics

Adobe MAX 2006 - Creating Flash Content for Consumer Electronics

Ähnlich wie Remote Usability Tools (20)

Small Tips for android Users

Small Tips for android Users

Small Tips for android Users

UEFI Firmware Rootkits: Myths and Reality

UEFI Firmware Rootkits: Myths and Reality

UEFI Firmware Rootkits: Myths and Reality

Intro to Mobile Game Development

Intro to Mobile Game Development

Intro to Mobile Game Development

Developing FirefoxOS

Developing FirefoxOS

Developing FirefoxOS

How Vorlon.js helps you debug your web projects

How Vorlon.js helps you debug your web projects

How Vorlon.js helps you debug your web projects

Introducing OWASP OWTF Workshop BruCon 2012

Introducing OWASP OWTF Workshop BruCon 2012

Introducing OWASP OWTF Workshop BruCon 2012

Do You know Your Firefox Well !?

Do You know Your Firefox Well !?

Do You know Your Firefox Well !?

Window Shopping Browser - Bug Hunting in 2012

Window Shopping Browser - Bug Hunting in 2012

Window Shopping Browser - Bug Hunting in 2012

Developing Interactive Applications Using Windows Live Robots, Activities, an...

Developing Interactive Applications Using Windows Live Robots, Activities, an...

Developing Interactive Applications Using Windows Live Robots, Activities, an...

Sony vegas khmer

Sony vegas khmer

Sony vegas khmer

LINE Developer Day 2019 how to optimize bot development lifecycle with dev ops

LINE Developer Day 2019 how to optimize bot development lifecycle with dev ops

LINE Developer Day 2019 how to optimize bot development lifecycle with dev ops

difference between browsers

difference between browsers

difference between browsers

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

Using Web Conferencing Technology to Connect and Collaborate at a Distance

DotJS Lightning Talk Vorlon.js

DotJS Lightning Talk Vorlon.js

DotJS Lightning Talk Vorlon.js

Windows live essentials 2011

Windows live essentials 2011

Windows live essentials 2011

Vorlon.js

MSMDC_CLI363

Mozilla: Under the Hood

Mozilla: Under the Hood

Mozilla: Under the Hood

Adobe MAX 2006 - Creating Flash Content for Consumer Electronics

Adobe MAX 2006 - Creating Flash Content for Consumer Electronics

Adobe MAX 2006 - Creating Flash Content for Consumer Electronics

Kürzlich hochgeladen

In this session, we will delve into strategic approaches for optimizing knowledge management within Microsoft 365, amidst the evolving landscape of Copilot. From leveraging automatic metadata classification and permission governance with SharePoint Premium, to unlocking Viva Engage for the cultivation of knowledge and communities, you will gain actionable insights to bolster your organization's knowledge-sharing initiatives. In this session, we will also explore how to facilitate solutions to enable your employees to find answers and expertise within Microsoft 365. You will leave equipped with practical techniques and a deeper understanding of how there is more to effective knowledge management than just enabling Copilot, but building actual solutions to prepare the knowledge that Copilot and your employees can use.

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

FWD Group - Insurer Innovation Award 2024

FWD Group - Insurer Innovation Award 2024

FWD Group - Insurer Innovation Award 2024

The Digital Insurer

MySQL Webinar, presented on the 25th of April, 2024. Summary: MySQL solutions enable the deployment of diverse Database Architectures tailored to specific needs, including High Availability, Disaster Recovery, and Read Scale-Out. With MySQL Shell's AdminAPI, administrators can seamlessly set up, manage, and monitor these solutions, ensuring efficiency and ease of use in their administration. MySQL Router, on the other hand, provides transparent routing from the application traffic to the backend servers in the architectures, requiring minimal configuration. Completely built in-house and supported by Oracle, these solutions have been adopted by enterprises of all sizes for their business-critical applications. In this presentation, we'll delve into various database architecture solutions to help you choose the right one based on your business requirements. Focusing on technical details and the latest features to maximize the potential of these solutions.

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

sudhanshuwaghmare1

Following the popularity of "Cloud Revolution: Exploring the New Wave of Serverless Spatial Data," we're thrilled to announce this much-anticipated encore webinar. In this sequel, we'll dive deeper into the Cloud-Native realm by uncovering practical applications and FME support for these new formats, including COGs, COPC, FlatGeoBuf, GeoParquet, STAC, and ZARR. Building on the foundation laid by industry leaders Michelle Roby of Radiant Earth and Chris Holmes of Planet in the first webinar, this second part offers an in-depth look at the real-world application and behind-the-scenes dynamics of these cutting-edge formats. We will spotlight specific use-cases and workflows, showcasing their efficiency and relevance in practical scenarios. Discover the vast possibilities each format holds, highlighted through detailed discussions and demonstrations. Our expert speakers will dissect the key aspects and provide critical takeaways for effective use, ensuring attendees leave with a thorough understanding of how to apply these formats in their own projects. Elevate your understanding of how FME supports these cutting-edge technologies, enhancing your ability to manage, share, and analyze spatial data. Whether you're building on knowledge from our initial session or are new to the serverless spatial data landscape, this webinar is your gateway to mastering cloud-native formats in your workflows.

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

Data Cloud, More than a CDP by Matt Robison

Data Cloud, More than a CDP by Matt Robison

Data Cloud, More than a CDP by Matt Robison

Anna Loughnan Colquhoun

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

Modernizing Securities Finance: The cloud-native prime brokerage platform transforming capital markets. Madhu Subbu, Managing Director, Head of Securities Finance Engineering Apidays Singapore 2024: Connecting Customers, Business and Technology (April 17 & 18, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu

Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu

Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows. We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases. This video focuses on the deployment of external web forms using Jotform for Bonterra Impact Management. This solution can be customized to your organization’s needs and deployed to support the common use cases below: - Intake and consent - Assessments - Surveys - Applications - Program registration Interested in deploying web form automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Jeffrey Haguewood

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Scaling API-first – The story of a global engineering organization Ian Reasor, Senior Computer Scientist - Adobe Radu Cotescu, Senior Computer Scientist - Adobe Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

The Good, the Bad and the Governed - Why is governance a dirty word? David O'Neill, Chief Operating Officer - APIContext Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

As privacy and data protection regulations evolve rapidly, organizations operating in multiple jurisdictions face mounting challenges to ensure compliance and safeguard customer data. With state-specific privacy laws coming up in multiple states this year, it is essential to understand what their unique data protection regulations will require clearly. How will data privacy evolve in the US in 2024? How to stay compliant? Our panellists will guide you through the intricacies of these states' specific data privacy laws, clarifying complex legal frameworks and compliance requirements. This webinar will review: - The essential aspects of each state's privacy landscape and the latest updates - Common compliance challenges faced by organizations operating in multiple states and best practices to achieve regulatory adherence - Valuable insights into potential changes to existing regulations and prepare your organization for the evolving landscape

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

Khushali Kathiriya

The value of a flexible API Management solution for Open Banking Steve Melan, Manager for IT Innovation and Architecture - State's and Saving's Bank of Luxembourg Apidays New York 2024: The API Economy in the AI Era (April 30 & May 1, 2024) ------ Check out our conferences at https://www.apidays.global/ Do you want to sponsor or talk at one of our conferences? https://apidays.typeform.com/to/ILJeAaV8 Learn more on APIscene, the global media made by the community for the community: https://www.apiscene.io Explore the API ecosystem with the API Landscape: https://apilandscape.apiscene.io/

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

How to Troubleshoot Apps for the Modern Connected Worker

How to Troubleshoot Apps for the Modern Connected Worker

How to Troubleshoot Apps for the Modern Connected Worker

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Juan lago vázquez

Kürzlich hochgeladen (20)

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

Strategies for Unlocking Knowledge Management in Microsoft 365 in the Copilot...

FWD Group - Insurer Innovation Award 2024

FWD Group - Insurer Innovation Award 2024

FWD Group - Insurer Innovation Award 2024

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Mastering MySQL Database Architecture: Deep Dive into MySQL Shell and MySQL R...

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Boost Fertility New Invention Ups Success Rates.pdf

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

Cloud Frontiers: A Deep Dive into Serverless Spatial Data and FME

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

presentation ICT roal in 21st century education

Data Cloud, More than a CDP by Matt Robison

Data Cloud, More than a CDP by Matt Robison

Data Cloud, More than a CDP by Matt Robison

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

DBX First Quarter 2024 Investor Presentation

Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu

Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu

Apidays Singapore 2024 - Modernizing Securities Finance by Madhu Subbu

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

"I see eyes in my soup": How Delivery Hero implemented the safety system for ...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Web Form Automation for Bonterra Impact Management (fka Social Solutions Apri...

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Automating Google Workspace (GWS) & more with Apps Script

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Repurposing LNG terminals for Hydrogen Ammonia: Feasibility and Cost Saving

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - Scaling API-first by Ian Reasor and Radu Cotescu, Adobe

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

Apidays New York 2024 - The Good, the Bad and the Governed by David O'Neill, ...

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

TrustArc Webinar - Stay Ahead of US State Data Privacy Law Developments

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

Artificial Intelligence Chap.5 : Uncertainty

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

Apidays New York 2024 - The value of a flexible API Management solution for O...

How to Troubleshoot Apps for the Modern Connected Worker

How to Troubleshoot Apps for the Modern Connected Worker

How to Troubleshoot Apps for the Modern Connected Worker

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Polkadot JAM Slides - Token2049 - By Dr. Gavin Wood

Remote Usability Tools

1. Remote Usability Tools Ethnio and UserVue

2. Remote Usability Tools: Why? > Testing in a natural environment (ethnography!) > No need to travel to a site > Quick and easy

3. Remote Usability Tools: How? 1. Login to online session manager 2. Create a session 3. Invite a participant 4. Install software 5. Observe the user 6. Remove software 7. Save video

4. Remote Usability Tools: Options Ethnio (Bolt|Peters) UserVue (TechSmith) > Live recruiting > Morae integration > Outputs FLV (Flash) > Outputs WMV (Win > Internet Explorer only Media) > Uses IE plugin (v. small) > More polished > Click stream data > Download app (2 MB) > Chatting Currently being re-developed :( > Auto-launch test site

6.

7.

8.

9.

10.

12.

13.

14.

15.

16.

17.

18. Remote Usability Tools: Issues > International participants (Skype helps) > Network connection quality > Re-connecting dropped participants > Only works in Windows > No view of the user (at the moment)

19. Remote Usability Tools: Resources Ethnio: http://www.ethnio.com Bolt|Peters: http://boltpeters.com UserVue: http://www.uservue.com TechSmith: http://www.techsmith.com Remote Usability Wiki: http://remoteusability.com

20. Thanks! Jackson Fox UX Person at Lulu.com jacksonfox@gmail.com