The Presentation contain all the basic detail about the KPO (Knowledge Processing Sector) in India.

1. “ KPO Sector in India ” Confidential – for internal use only Prepared by Jaspal Singh Mrinal Agarwal

5. The KPO Industry – Market Size Indian KPO Industry – Total Sales, 2000-11 (Figures in $ billion) CAGR 42.4% CAGR 36.5% Indian KPO industry is estimated to reach $11.2 billion in revenue by 2010-11, from just $3.0 billion in 2006-07 Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve

6. The KPO Industry – FTE (Full Time Employees) Indian KPO Industry – FTE, 2000-11 (Figures in ‘000) CAGR 42.4% CAGR 31.6% Indian KPO industry is forecasted to employ 255,000 individuals by 2010-11, from just 75,000 individuals in 2006-07 Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve

7. The KPO Industry – India’s Share Global KPO Industry – Total Sales, 2006-07 (Figures in Percent) Global KPO Industry – Total Sales, 2010-11 (Figures in Percent) 100% = $16.7 billion 100% = $4.4 billion 2006-07 2010-11 India would continue to maintain its leadership position in global KPO industry in the next 3-4 years Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve

9. The 2010 Cake How KPO Market will look like in 2010 (Figures in Percent) 100% = $17.0 billion Source: NASSCOM

10. KPO – Sub sectors Source: India’s Knowledge Process Outsourcing (KPO) Sector: Origin, Current State, and Future Directions” by Alok Aggarwal, Chairman, Evalueserve 255,000 $11,200 75,400 $3,050 TOTAL 9,000 $450 3,100 $125 Network Optimisation & Analytics 4,000 $160 1,100 $40 Remote Logistic services & Procurement 3,000 $150 500 $20 Marketing & Sales Support, Answering RFPs 9,000 $360 2,000 $75 Translation and Localisation 50,000 $2,500 15,000 $580 Contract Res. Orgs, Biotech services 25,000 $1,000 9,000 $300 Remote Education. Publishing, Tech. Writing 2,000 $1000 400 $165 Scientific & Medical Content Publishing 12,000 $500 2,500 $95 Legal, Paralegal & Intellectual Property 22,500 $900 7,000 $245 Game-design & Animation services 21,000 $950 8,000 $315 Eng. Design & Architecture, CAD 12,000 $460 4,500 $175 Market Research & Comp. Intelligence 2,500 $120 600 $25 Human Resources - Research & Analytics 11,000 $450 3,200 $125 Business & Consulting Research 60,000 $2,500 15,000 $590 Data Management, searching, & analytics 12,000 $600 3,500 $175 Banking, Securities & Insurance Research 2010-11 (Expected) 2010-11 (Expected) 2006-07 2006-07 No. of professionals Revenue (in Millions) No. of professionals Revenue (in Millions) Description of Sub-segment

11. The KPO Industry – Hot Destinations Philippines Chile India China Russia Ireland Poland Hungary The Czech Republic Israel The domestic KPO industry is facing stiff competition from countries like the Philippines, Russia, China, Poland and Hungary as these have qualified KPO professionals, low-cost, domain expertise, location advantage, sales and marketing capabilities and data compliance.

12. The KPO Industry - SWOT Strength Weakness Threat Opportunities Domain Expertise Small & Medium Enterprises in the US Lack of human force in the US and UK Large Talent Pool Low Labour Costs Success of BPOs Quality Standards Data Security Rising Wages Lack of infrastructure IPR Act, 2005 High attrition rate Supply gap Qualified workforce SWOT

13. Major Competitors Grail Research Pipal Research Adventity Knowledge Services EvalueServe (EVS) WNS Knowledge Services Each KPO is uniquely positioned, offering different kinds of services as per their business model Employees’ Compensation Types of Research The Smart Cube

17. Few examples of information resources for US market