QPR Process Guide 8

QPR ProcessGuide

Comprehensive Process Modeling and Management

IYCON – Sustaining YourPlc
© QPR Software Adaptive Advantage -www.iycon.com

Agenda

Why process management?
QPR ProcessGuide overview
Modeling processes with QPR ProcessGuide
Communicating processes with QPR ProcessGuide
Improving processes with QPR ProcessGuide
QPR ProcessGuide benefits
What our customers say
QPR ProcessGuide demo
Q&A


Why process management?

Competitive Pressure
– Competitors are doing things faster, cheaper, better

Quality Management Initiatives
– Six Sigma, ISO9000, CMMI etc.
– Common goal: improve processes to improve quality

Regulatory Compliance
– SOX, HIPAA etc.
– Expose processes and find opportunities for improvement

Enterprise architecture and SOA
– IT-driven intitiative: provide new functionality or wrappers around legacy
systems
– Identify the processes that will be consuming these services

Corporate Performance Management
– Measures identify areas where processes can be improved


QPR ProcessGuide Overview

Make Process Excellence an Item on Everyone’s Agenda


QPR ProcessGuide in use...
process modeling and maintenance process viewing and collaboration

process communication

central repository process portal

Effective development and
maintenance of process Effective communication to
information all process stakeholders

A corporate-wide process management system

Modeling and maintaining processes
Ribbon Interface:
QPR ProcessGuide Designer quick access to all tools

Process Explorer:
quick access to process Tool Palette:
maps access to modeling notation

Property Explorer:
access to element
properties

A powerful process modeling environment focused at the business user

Process viewing and communication
Portal-based access to
QPR ProcessGuide Portal process information

Quick access to different
process model views

Personalized access to
process information

Interactive process map

An easy to use, easy to customize interface to all relevant process info

QPR ProcessGuide
System Architecture

Inter-/Intra-/Extranet
Corporate Network

Internet / Intranet

Workflow engines
QPR ProcessGuide Portal

QPR ProcessGuide
Server and DB
(SQL, Oracle)
Document
management

Documents
QPR ProcessGuide
Microsoft SharePoint Designer


Modeling Processes


Describe your processes accurately!
Custom flowcharting notation
– Make your process model speak the language of your organization!

Support for BPMN
– The language of IT people and systems

: Risk category
Linking information items
Customizing your Show on flow charts : Risk owner
”Risk” : Related controls
modeling notation with Allow instances
: Likelihood
Allow flow linking
QPR Processguide : Impact

is easy!
1 2 3 4
Create element Define behavior Give it a Symbol Define attributes
- Give a name - Linking to - Pick a Shape - All the
- Give a description documents? - Pick a Color information you
- Show on flow - Define what’s want to capture
charts? visible
- Etc.

Provide business people a notation they understand and want to work with!

Ensure consistent process models!
Process model design:

- Model with the available notation
- Use the available assets
permanent relationship

 Control over asset type usage
Process Process
model model

REUSE
Managed Centrally:

- Modeling notation
- Model assets:
- pre defined organization items
- available IT systems
- available documents
- etc.

Base model  Restrict ”wild drawing”

Process maps remain consistent and transmit their message better!

Model your processes end-to-end!
An automatically created hierarchy of -- CONNECTED -- process maps

Iterative process development

- Top-down: increasingly more detail
- Bottom up: summarizing process parts
- Combine: merge processes together intelligently
- Divide: split a processmap into multiple ones
- Instantiate: reusing of process components

Obtain a complete & easy to maintain overview of your business processes

A process model:
More than a collection of charts!
Process elements are actual modeling objects
vs. pictures of boxes in a drawing tool!
Reuse instead of re-draw shared,
Model faster and consistent compared to drawing! common
data model
Process maps are connected to provide the end-to-end view
Get a better understanding of processes!
Process hierarchies can be combined or divided
To enable a top-down & bottom-up, iterative modeling process!
Updates to your model assets are automatically propagated
throughout all process maps vs. find and update manually
Make maintaining your process model assets easier!

Identifying process improvement opportunities requires an end-to-end view!

Flowchart drawing vs. process
modeling

shared, common
data model

Do you want to be an artist or do you want to improve business processes?

Integrate with external information!
Document Management QPR Portal

Procedures, policies, quality documentation...

Budgets, forecasts, templates

Presentations, plans...

one-click access!
Video, Flash...

shared, common
data model Databases...

Online forms, workflow applications...

Web and Intranet content...

Reseach, forms, brochures, white papers...

Provide employees easy access to their task-related information sources!

Get a complete view of model assets!
All identified risks
Show me all
by business unit, All information All IT Systems and
decisions made by
their descriptions items and their their information
the Purchasing
and the status of location... flows...
Manager
their controls... Need for many
different views
into the model
shared, common
data model

Model asset management

custom views

Directly editable
information!

Easily maintain all process-related information!

Control your process development!
Save model

Provide versioning
information

Access to current and
previous versions

Easily manage process model changes!

Communicating Processes


Multi-lingual process documentation!

One
model,
many
languages

Define Identify tool Make purchasing
Evaluate tool
requirements vendors decision

C’est clair!
Identifier les Prendre la
Evaluer le
Définir les besoins vendeurs de décision
software
software d’acheter

Anbieter der Klar!
Anforderungen Software Kaufentschei-
Software
definieren bewerten dung machen
identifizieren

Tomar la Claro!
Definir los Identificar Evaluar el
decision de
requisitos proveedores software
compra

Clearly communicate process documentation across international operations!

Provide custom views of processes!
One process, multiple maps?

#?&@!!!
multiple audiences
for process maps

QPR ProcessGuide: One process, one map, multiple views!!

All employees

define IT Systems view
views
IT

risk manager

Easy to understand process maps for all....with little maintenance effort!

Provide people with personalized
process information access!
user management and access rights

marketing packaging

local user
management

accounting Process developer

Be more effective in communicating process information!

Create your own analysis views!

I want an overview of all
identified and
documented controls,
when they were tested
and the outcome...

Controls Test date Test outcome Related risk Launch action

Design your own views...bookmark and share them!

Be more effective in reporting
process information Dynamic,
interactive,
Briefing booklets browser based
reporting
– Portal-based reporting: collection
of views with multiple distribution
options to other portal viewers QPR Add-In for
Microsoft Office

Static Microsoft Word reports
– Capture all process map
information in a Microsoft Word
document and distribute

Dynamic Microsoft Word
reports
– Freely design your own report
contents, one-click publishing of
latest information and distribute


Improving processes

Cycle times
Cost
Compliance
Risk
Quality


Measure process performance!
Processes linked with performance metrics:
red:poor yellow: average green: good So I can see exactly
what processes or
parts thereof require
my attention!

ERP data Financial data CRM data

Monitor the actual
performance of processes
and activities against set
targets...

Easily find the ”pain points” in your processes!

Simulate and analyze!
Changes to the process or the environment it operates in

add equipment change responsibilities

reduce inventory increase ”set–up” time

Find the pain points as well as the most effective improvement alternatives!

Automate processes using BPEL!
Specification in flowchart notation by business users Detailed specification in BPMN notation by IT people

requirements

Workflow-based Business Application

BPEL specification

export and execute

Minimize the gap between business and IT !

Collaborate and initiate improvment!
Personal Portal Pages Process Model Personal Portal Pages

Everything stored
comments for auditing
purposes!
customer complaints
action plans
near misses
lessons
CAPA’s My action
plans
discussion
control activities
reports
risk suggestions
non-conformities

Share more than just process maps and drive continuous improvement!

Key Benefits of QPR ProcessGuide
Improve how things are done in your organization effectively, with
a tool
– That provides you an end-to-end, complete view of processes
– That allows you to implement changes effectively
– That involves all the people you need to involve

Support multiple purposes in one environment
– Business process improvement
– Risk management & regulatory compliance
– Quality management
– Business Activity Monitoring
– Service Oriented Architectures

Flexible, easy to use tool
– Easy to tailor to meet your needs
– Easily accepted by business users

Get results fast!!


QPR ProcessGuide key features
Modeling Merging of process maps
Flowcharting Splitting of process maps
Hierarchical modeling Model versioning
Vertical/horizontal orientation Attribute set definition
Swim lanes Process model interfacing
Custom process map views
Element reuse Publishing
Organizational Units Static HTML
Check-in, Check-out and Merge XML
Palette customization BPEL
Custom attributes MS Office Word (static)
Notation customization MS Office Word (dynamic)
Custom hierarchy views Web-based analysis
Model templates Interactive web portal
Base models
Collaboration
Model annotations
User access management
Document linking
Commenting and action planning
Document embedding
Centralized model repository
External model linking
Collaborative modeling
Modeling in BPMN
Simulation Support and maintenance
Search Updates and upgrades
Multi-language modeling Usernet access
API scripting Dedicated phone support


About IYCON
•Leading Consulting & Technology
Solution Company in the Middle East,
India and Oceania (Australia / New
Zealand)
•Provide High Quality Business &
Technology Solutions across Middle
East & India
•Based out of Dubai Internet City,
Dubai, United Arab Emirates (Middle
East Operations)
•Based out of Mumbai, India (Indian
Operations)
•Based out of Melbourne, Australia
(Oceania Operations)


The IYCON Mission

• While today's markets
belong to companies with a
competitive advantage

• The future belongs to
companies with an Adaptive
Advantage

• We help companies discover
and maintain their Adaptive Sustaining Your
Advantage Adaptive
Advantage ™

Why IYCON?

One of only six global QPR Strategic VAR’s (out of a total
worldwide partner network of 72 partners)
Has Techno-Commercial Consultants conversant with
management methodology as well as QPR Tools
Has dedicated Certified Technical Consultants on QPR
Products – first line of local support
Only QPR Partner worldwide to host dedicated QPR Self Serve
Helpdesk (IYCON Helpdesk) for IYCON’s QPR Customers.


Our Ongoing Value Proposition to
Customers
Understand
customer
requirements

Regular Health Checks Offer a complete Solution
to Sustain the Adaptive - Technology
Advantage - Training
- Consulting

Quality Support
Timely Response
Timely Resolution

Our International Delivery &
Support Model
Deployment Onsite
Training onsite on train the trainer basis
Self Serve Helpdesk for support tickets (technical & business
support issues)
Contracted response and resolution times
Remote support capabilities with 100% resolution guarantee
Currently supporting organisations across 9 countries
(Middle East, Indian Subcontinent & Oceania)


Customers in Middle East & Asia


About QPR
Quality. Processes. Results

• Founded 1991, QPR Software Plc is • QPR´s and its resellers combined sales
an international specialist providing of QPR products and services totaling
software and solutions for over EUR 20 million
Process management • QPR Software is listed on NASDAQ
Performance management OMX Helsinki Ltd. (ticker: QPR1V).
Risk management & Compliance
to Quality and Regulation


Globally recognized as
best-of-the-breed products:

QPR ProcessGuide QPR ScoreCard
Process Management Performance Management

1996 Product Launch 1998 Product Launch
1997 First recognition from
ANALYSIS 1999 Balanced Scorecard
Gartner Group in Leaders Collaboration Certification
position in BPM/A tools
PROCESS AUTOMATION

2003 Launch of QPR 7.0 with 2002 First recognition from
Collaborative Management
PROCESS DESIGN
Gartner Group as a CPM
System portal Suite
PERFORMANCE MONITORING
2007 Launch of QPR WorkFlow tool 2006 Launch of QPR FactView
for Process automation tool for data analysis

2008 Launch of QPR 8.0 with MS SharePoint and MS Office integration

2008 QPR 8.0 translated to more than 20 languages


Customers


Private Sector Customers Worldwide


Public Sector Customers Worldwide

THE FINNISH
DEFENCE FORCES

Social Investment Fund
for Local Development


Selected customer references

Over a thousand organizations worldwide prefer QPR ProcessGuide!!

Thank You

www.qpr.com
www.iycon.com


QPR Process Guide 8

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