Slides for talk on "It's All Gone Horrible Wrong" given by Jeremy Speller, Director of Learning and Media Services at UCL at the IWMW 2010 event organised by UKOLN and held at the University of Sheffield on 12-14 July 2010. For further information see http://iwmw.ukoln.ac.uk/iwmw2010/talks/speller/

1. It’s all gone horribly
wrong
Jeremy Speller
UCL Director of Learning and Media Services

2. Disaster
communication
in a crisis

3. 7/7

4. How institutions
respond to disasters

5. Means of
communication

6. Real world solutions

7. What now?

8. Panic!

9. Don’t panic!

10. Key staff Comms
Major Incident Plan
The bunker ?

11. Is your team
involved?

12. Key staff Comms
Major Incident Plan
The bunker Web team
= expertise

13. o d
Fl o

14. ire
F

15. c e
l en
st i
Pe

16. d o
n a
o r
T

17. e s
a x
i c k
P

18. s t s
ri
ro
er
T

19. ke
ua
h q
r t
E a

21. Megaphones of informal
communication
with apologies to Martin Bean
http://is.gd/dgAa4

22. Moodle
alerts web
email
UCL
network

23. WordPress JANET txt
Shared
services
JANET
web JANET
hosting
Other HEIs
Live@edu
Other
networks
campusM
email
Twitter
Facebook Cellular
AudioBoo

24. web JANET
hosting
j.speller@ucl.ac.uk
Live@edu
ccaajcs@live.ucl.ac.uk
Other
networks
campusM
Twitter

25. Other
networks
campusM
Twitter
Facebook
AudioBoo

26. er
rks
email Unreliable data
Unreliable data
Cellular
Unreliable network

27. Unreliable data
Unreliable network
Reliable expense
WordPress JANET txt
JANET
web JANET
hosting

28. Shared
services
Resilient
bunkers?
Other HEIs

29. Shared
services
Other HEIs

30. So what are we
doing?

31. Today
JANET
web WordPress
hosting
Twitter AudioBoo
Facebook

32. Tomorrow campusM
Live@edu
Other HEIs

33. How institutions
respond to disasters

34. Means of
communication

35. Real world solutions

37. In memoriam
Long-serving staff member Gladys Wundowa
and three UCL alumni – Lee Harris, Miriam
Hyman and Neetu Jain – who were tragically
killed on 7 July 2005
http://is.gd/deUHw

38. Acknowledgements
Photographs:
flood: http://www.flickr.com/photos/usgeologicalsurvey/2593475733/
fire: http://www.flickr.com/photos/foreversouls/4803469/
pestilence: http://www.flickr.com/photos/pkmousie/2480214960/
tornado: http://www.flickr.com/photos/indigente/798304/
pickaxes: http://www.flickr.com/photos/leecohen/404904828/
on tube train: http://www.flickr.com/photos/anniemole/28565399/in/pool-bomb
terrorists: http://www.flickr.com/photos/antarcticlemur/24410232/in/pool-bomb
earthquake: http://www.flickr.com/photos/aidg/4323575087/
megaphone on car: http://www.flickr.com/photos/stignygaard/450640129/
megaphone: http://www.flickr.com/photos/larimdame/2575986601/
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