1) The University's web estate has evolved organically leading to gaps in knowledge and risks from fragmentation.
2) There are over 1,497 websites using various platforms with over 1 million pages, but governance is limited and quality varies widely.
3) The strategy aims to establish central governance and standards while allowing flexibility, with a unified modern platform, engaged user communities, and data-driven decision making.
4. 2FA A&A AAM AB ACCORD ACE ACE CSR ACF ACT ADO ADR AETitle AFB AFEG AG100 AHP ALAMA AMO AP APC API APT ARC ARRNC
ATLAS AUKCAR AV AWERB BAM BAU BBSRC BChir BCP BCT BD BDE BDM BEMS BGH BHF BI BI/MI BIOS BMGF BMTO BOM BQ BRC
BSO BVM&S BWW BYOD CA CAB CAHSS CAL CAT CAU CBL CC CcaaS CCBS CCNS CCPAG CCVS CD CDA CDM CEA CEC CEP CGEM
CGHR CHERRI ChM CIG CIR CIS CIS CISO CiSP CJCNC CJD CLaH CLIVE CMALT CME CME CMI CMT CMVM CO COAF COE CoI
COM:MAND COPH CPAG CPD CPHS CQAEC CR CR CRAN CRC CRD CRF CRH CRIC CRIS CRM CRM CRTF CRUK CS CSE CSF CSG CSG CSH
CSPC CSR CT CTA CTLG&H CTLGH CTR CULT CVS D2D DAD DCAT DCN DDI DDOS DECT DEU DHS DICOM DirLTS Dirs Adms DLAS DME
DMZ DNA DNA DOI DoPS DOPS DoR DORA DPA DPFS DPIA/PIA DPST DR/DX DRI DRS DSH DST DSTI DT DTI DTP DTP DULT DVSU E&D
EA EASE EAUT EB EBP EBQ EBS EBSOC EC ECAT ECAT-V ECDF ECG ECR ECRC ECTU EDAP EDE EDI EDSCCU EDSCU EDW edX EEMeC
EEVeC EFI EI ELDeR ELISA EMS EMS EMS EMS1 EMS2 EN EOM EPCC EPPSAT EPSRC ERA ERC ERC ERE ERP ES ES ESAT ESES ESES CRD
ESO ESPD ESSCE ESSQ ESSQ ETL EUCLID EUSA F2F FAANG FAH FAIR FAP FAT FCP FE FEC FIS FOM FQDN FSG FTE FTP FTP FtP FVR FY
GA GAAFS GAL GAMSAT GC GChM GCRF GDPR GEM GEP GHA GMC GoCAB GP GPFS GPO HBCC HCP HCP-GEM HDRUK HDU HE
HEAR HEFC HEOPS HFSA HGU HHR HIMSS HMRC HoC HoS HPC HR HRTP HsoS HTA HTAB HTAF HV HWU IAD ICA ICC ICP ICS ICU
ICVA IDAM IDM IDPS IEAM IGA IGMM IMT InfoSec IO IoT IP IP IPR IR IRES IRM IRR IRR IRUS IS ISAW ISFM ISFT ISG ISO ISSF ISWG IT
ITC ITCD ITI ITIL ITPF ITSM JANET JCMB JCNC JISC JMICAWE KDD KPI KSC LAN LARIF LERU LHCRE LHSA LLD LMIC LoRaWAN LPWA
LSPCA LST LT LTC LTC LTSAG LTW LUC LUHD LV MB MBA MBChB MBPhD MCQs MDT MEC MEF MFA MGPHS MH MI MIP MIRR MIRT
MIT MIT MMI MOE MolGenPop MOOC MOShCes MOU MR MRC MRC CDF/NIRG MRC-CP3 MRCS MRF MRI MSc MTO MVM
MVMBUS MVMFM MVMLAT MVMRES N/A NA NAC NARF NAVLE NCSC ND NDA NEMA NFS NHS NHSL NM NNTR NRIE NRS NRS NSS
NVS OA OCC OCG ODL OH OL OLA OLDL OMG ONS ORCID OS OSCE OT P&DR P+DR PACS PAG PAM PANDR PAYE PBPP PC PCOP PCS-
T PDR PDU PEC PECR PET PGLTC PGR PGT PhD PHR PI PID PIP PM PMG PMO PPD PPE PPM PRINCE2 PS PSA PT PT PTAS PTES PTT
PTZ PURE QAE R(D)SVS RBAC RCAE RCI RCPCH RCS RCUK RDM RDS REACH REF RF RFC RFS RGS RI RIBA RIC RMAS RNA RNC ROAG
RPA RPG RPL RR RS RSO RUK RV SaaS SAM SAQ SAS SAS SAT SBS SC SC SCCM SCE SCEP SCF SCH SCH SCL SCQF SCREDS SCS SCS SDN
SDS SE SEBI SEO SEO SEP SEU SFRS SFTP SHEFC SIEM SIFT SIGN SIMD SJT SLA SLICC SLSP SLT SLTC SM SMB SME SME SMG SMG
SMOTS SMT SNBTS SNCF SO SO SOM SOP SOP SPA SQA SQAC SR SRA SRC SRS SRUC SSC SSCFS SSLC SSO SSP STEM STEMM STMTI
TAD TAP TAS TChM TDM TEF TIC TLA TNM TOM TPR TRAC TRADE TTI UAT UCAC UChM UCISA UCP UDI UEBS UEFI UG UIPHSI UIRT
UKCAT UKRI UKRMP UK-SCL UoA UoA1 UoE UP UPM UPS US USB USD USG USP USS UX VC VCF VChM VEA VFM VLAN VLE VMCAS
5. The University’s web estate and use of online
channels has evolved largely organically,
which has led to gaps in corporate knowledge
and exposed the institution to significant risks.
There is a fragmentation of technology,
working methods and standards, which leads
to uneven and, in some cases, broken user
journeys.
- 2018 Web strategy
“
”
9. Cloud hosting, information securityInfrastructure
UoE systems integration, reusabilityData & Content
GDPR, accessibility, enterprise analyticsStandards
Engagement, support & training, feedback, auditingCommunity
Core
Service
Offering
Website
Use Cases
Corporate
Presence
College / School
Research
Project
…
Local
Flexibility
Bespoke
Features
Branding,
Look & Feel
Local System
Integrations
Flexibility
ServiceImprovement
GovernanceWeb Governance
Group
Project Boards/
Steering Groups
College / School
Groups
Strategic Direction & Alignment
21. While there is technical and operational
governance, both the University Website and
MyEd are optional corporate services and
there is a dependency on business uptake.
Alignment with the wider web estate and
online channels to improve the quality of user
journeys is limited.
- 2018 Web strategy
“
”
33. Chaotic
publishing and
site management
Unloved and
underdeveloped
platform
Fragmented
design and UX
Content wildly
out of control
Limited
coordination
between users
and the centre
No mandate to
centralise/
distrust of
centre
Lack of
consistent/
observed policy
and standards
Inflexible
project and
funding
structures
Risks – and lack o
understanding o
risks
Duplication and
wasted resource
Highly variable
quality
Highly limited
knowledge /
evidence-based
decisionmaking
34. I think I need to do a
policies and standards
audit.
– Me, in the pub, two Fridays ago.
“
”
42. Chaotic
publishing and
site management
Unloved and
underdeveloped
platform
Fragmented
design and UX
Content wildly
out of control
Limited
coordination
between users
and the centre
No mandate to
centralise/
distrust of
centre
Lack of
consistent/
observed policy
and standards
Inflexible
project and
funding
structures
Risks – and lack o
understanding o
risks
Duplication and
wasted resource
Highly variable
quality
Highly limited
knowledge /
evidence-based
decisionmaking
w
43. Estate governed
and understood
Vibrant,
modern and
loved platform
Global and
flexible
design and UX
standards
Content there for
a reason, for
actual users
Engaged user
communities
Consensus on
central v
devolved
elements
Well
understood
and policed
policies and
standards
Continual
improvement of
products
No more
devolution
without
accountability
Universal content,
universal code
Quality,
consistent,
governed
content
Universal
analytics and
data-driven
culture
44.
45.
46. Cloud hosting, information securityInfrastructure
UoE systems integration, reusabilityData & Content
GDPR, accessibility, enterprise analyticsStandards
Engagement, support & training, feedback, auditingCommunity
Core
Service
Offering
Website
Use Cases
Corporate
Presence
College / School
Research
Project
…
Local
Flexibility
Bespoke
Features
Branding,
Look & Feel
Local System
Integrations
Flexibility
ServiceImprovement
GovernanceWeb Governance
Group
Project Boards/
Steering Groups
College / School
Groups
Strategic Direction & Alignment
47. Single point of entry
to handle
“I want a website” calls
Singe core technology
& codebase