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“Being a successful product
manager at a startup”
Ivar Pruijn // January 2015
3
Things I learned
that help me
be successful
A bit of history
“For years we’ve treated startups like
they are just smaller versions of a large
company. However, we now know that
a startup is a temporary organization
designed to search for a repeatable
and scalable business model.” 1
Steve Blank
1
http://steveblank.com/2012/03/05/search-versus-execute/
Data
is your best friend
21
In a startup everything is new and uncertain.
You’re in uncharted territory.
Without a map, without a compass,
where do you go?
Make sure you have data from day one!
Really. Stop what you’re doing and go get it.
analytics.track('Ate after midnight', {
name: ‘Gizmo’,
type: ‘Mogwai’,
});
A feature is
not done until
it has analytics
Back in 2012...
Back in 2012...
Back in 2013...
function startExperiment(experiment) {
$('#optimizely_toggle_running').text
('Starting...');
optly.put('experiments/' + experiment.id,
{'status': 'Running'}, function(response) {
// Running
$('#optimizely_toggle_running').text('Click to
pause');
});
}
function createExperiment() {
experiment = {}
experiment.description = "Feed after 12am”;
optly.post('projects/1/experiments', experiment);
}
function createVariation(experiment, index, newTitle,
weight) {
// Generate variation code
var variationTemplate = '$(".post-$POST_ID .entry-
title a").text("$NEW_TITLE");';
var code = variationTemplate
.replace(/$OLD_TITLE/g, originalTitle)
.replace(/$NEW_TITLE/g, newTitle)
.replace(/$POST_ID/g, postId);
// Request data
var variation = {
"description": newTitle,
"js_component": code,
"weight": weight
}
optly.put('variations/' + experiment.variation_ids
[1], variation, onVariationCreated);
}
}
Test all your
assumptions
& learn which
things work
What we know
we know
What we know
we don’t know
What we don’t
know we know
Knowns & unknowns
What there is to know
Whatwecomprehend
Unknown
Known
Known Unknown
What we don’t
know we don’t
know
experiment ○ test all your assumptions
learn ○ about your business
reduce uncertainty ○ use data as a compass
get data ○ it’s your best friend
Traction / Growth
is really all that matters
12
Find your business model
before you run out of money
Empathy
Stickiness
Virality
Revenue
Scale
GrowthRate
I've found a real, poorly-met need a
reachable market faces
LEAN ANALYTICS
STAGE
"GATE" NEEDED
TO MOVE FORWARD
I've figured out how to solve the
problem in a way they will adopt
and pay for
I've built the right product /
features / functionality that keeps
users around
The users and features fuel growth
organically and artificially
I've found a sustainable, scalable
business with the right margins in
a healthy ecosystem
I can achieve a successful exit for
the right terms
GROWTH
EMPATHY
Interviews
Surveys
Segmentation
Hypotheses and
experiments
Data analysis
Kano surveys
Onboarding UX
Lifecycle emails
Support
STICKINESS
CRO
Content
Mkting
FBAds
Display
Mobile
Behavioral
Psychology
Branding,
Positioning,
Storytelling
Copywriting
ACQUISITION/VIRALITY
Brian K Balfour
VP Growth @ HubSpot,
Formerly EIR @ Trinity
Ventures, Growth advisor
ViralStatistics Programming
Product Design
& UX Principles
A/B Testing DB Querying Excel Modeling
Funnel
Marketing
Email
PPC SEO
Social
PR
Sales
Partner-
ships
Analytics
Base
knowledge
Marketing
Foundation
Channel
Expertise
“We are a public entity, and management
made the decision that we would not
purchase any cloud subscriptions for this
year. So, once we have budgeting come back
around in October, maybe we can revisit our
needs then”
- an email from one of our customers last week
Budgets are for losers
steal ○ tactics
lie ○ about features
beg ○ for feedback
grow ○ before the money is gone
Focus
don’t get caught up
in day-to-day affairs
33
“Settle on the best plan,
Exploit the dynamic within,
Develop it without”
- Sun Tzu, The Art of War
zoom in ○ on short-term tactics
zoom out ○ on long-term strategy
reflect ○ on your vision
focus ○ on your real goals
Wrapping up
1 2 3
Data Growth Focus
Thank you!

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ProductTank Amsterdam January 2015 - Ivar Pruijn

  • 1. “Being a successful product manager at a startup” Ivar Pruijn // January 2015
  • 2. 3 Things I learned that help me be successful
  • 3. A bit of history
  • 4.
  • 5.
  • 6. “For years we’ve treated startups like they are just smaller versions of a large company. However, we now know that a startup is a temporary organization designed to search for a repeatable and scalable business model.” 1 Steve Blank 1 http://steveblank.com/2012/03/05/search-versus-execute/
  • 7. Data is your best friend 21
  • 8. In a startup everything is new and uncertain. You’re in uncharted territory. Without a map, without a compass, where do you go? Make sure you have data from day one! Really. Stop what you’re doing and go get it.
  • 9.
  • 10. analytics.track('Ate after midnight', { name: ‘Gizmo’, type: ‘Mogwai’, }); A feature is not done until it has analytics
  • 14. function startExperiment(experiment) { $('#optimizely_toggle_running').text ('Starting...'); optly.put('experiments/' + experiment.id, {'status': 'Running'}, function(response) { // Running $('#optimizely_toggle_running').text('Click to pause'); }); } function createExperiment() { experiment = {} experiment.description = "Feed after 12am”; optly.post('projects/1/experiments', experiment); } function createVariation(experiment, index, newTitle, weight) { // Generate variation code var variationTemplate = '$(".post-$POST_ID .entry- title a").text("$NEW_TITLE");'; var code = variationTemplate .replace(/$OLD_TITLE/g, originalTitle) .replace(/$NEW_TITLE/g, newTitle) .replace(/$POST_ID/g, postId); // Request data var variation = { "description": newTitle, "js_component": code, "weight": weight } optly.put('variations/' + experiment.variation_ids [1], variation, onVariationCreated); } } Test all your assumptions & learn which things work
  • 15. What we know we know What we know we don’t know What we don’t know we know Knowns & unknowns What there is to know Whatwecomprehend Unknown Known Known Unknown What we don’t know we don’t know
  • 16. experiment ○ test all your assumptions learn ○ about your business reduce uncertainty ○ use data as a compass get data ○ it’s your best friend
  • 17. Traction / Growth is really all that matters 12
  • 18. Find your business model before you run out of money
  • 19. Empathy Stickiness Virality Revenue Scale GrowthRate I've found a real, poorly-met need a reachable market faces LEAN ANALYTICS STAGE "GATE" NEEDED TO MOVE FORWARD I've figured out how to solve the problem in a way they will adopt and pay for I've built the right product / features / functionality that keeps users around The users and features fuel growth organically and artificially I've found a sustainable, scalable business with the right margins in a healthy ecosystem I can achieve a successful exit for the right terms GROWTH
  • 21. Data analysis Kano surveys Onboarding UX Lifecycle emails Support STICKINESS
  • 22. CRO Content Mkting FBAds Display Mobile Behavioral Psychology Branding, Positioning, Storytelling Copywriting ACQUISITION/VIRALITY Brian K Balfour VP Growth @ HubSpot, Formerly EIR @ Trinity Ventures, Growth advisor ViralStatistics Programming Product Design & UX Principles A/B Testing DB Querying Excel Modeling Funnel Marketing Email PPC SEO Social PR Sales Partner- ships Analytics Base knowledge Marketing Foundation Channel Expertise
  • 23. “We are a public entity, and management made the decision that we would not purchase any cloud subscriptions for this year. So, once we have budgeting come back around in October, maybe we can revisit our needs then” - an email from one of our customers last week Budgets are for losers
  • 24. steal ○ tactics lie ○ about features beg ○ for feedback grow ○ before the money is gone
  • 25. Focus don’t get caught up in day-to-day affairs 33
  • 26.
  • 27.
  • 28.
  • 29.
  • 30.
  • 31. “Settle on the best plan, Exploit the dynamic within, Develop it without” - Sun Tzu, The Art of War
  • 32. zoom in ○ on short-term tactics zoom out ○ on long-term strategy reflect ○ on your vision focus ○ on your real goals
  • 34. 1 2 3 Data Growth Focus