Isabel De Clercq (Trend Catcher, Fire Starter and Sparkle Architect at Wolters Kluwer) presented this at "The Future of IT" on the 20th of September 2017 @itworks. It is based on Isabel's book "Social Technolgies in Business" (Die Keure, June 2017).

1. Are Social Technologies the Ideal Catalyst
for Organisational Transformation ?
Isabel De Clercq (Trend Catcher, Fire Starter and Sparkle Architect at Wolters Kluwer)
Twitter: @isabeldeclercq
LinkedIn: https://be.linkedin.com/in/isabeldeclercq
Presented at “The Future of IT” - Organised by @itworks on the 20th of September 2017 in Parker Hotel Brussels Airport, Belgium

2. Connect | Share | Lead

3. foto brommer

5. Leave a digital footprint

7. connect – meet – learn – grow
speak up – raise your voice

8. Social facilitates
connections between
people and ideas
Those connections make people grow
@IsabelDeClercq

9. knowledge sharing
across teams and business units

10. Social breaks down barriers
@IsabelDeClercq

12. Social breaks down barriers
@IsabelDeClercq

13. More efficiency
Ideas can come
together across domains
Increased innovative
capability
More agile learners
Anti-dote againss
incestuous thinking

14. Social is a strong
business driver

15. Yammer
Community
The Lighthouse

16. Closer to the customer
Shorter feedback loops
Faster time to market
Social is a strong business driver
@IsabelDeClercq

19. Technology
extends human potential
augments human capability

23. 1. Necessary ressources.
2. Digital Detox

24. 1. Necessary ressources.
2.

25. 1. Necessary ressources.
2.
Don’t blame technology
You are in charge
F*** Digital Detox

26. 1. Necessary ressources.
2.

29. In ENGIE, we do social to solve a business need. Sharing
knowledge is about more efficiency, more productivity.

30. - Best practices shared + quick answers
à we gain time
- Expertise shared across countries
à new business opportunities

32. - Decrease human errors
- Decrease number accidents
by double digits in 1 year
- Reduced the shortage of
vaccines

33. 1. Necessary ressources.
2.
Benefits for the employees
- Faster and easier access to experts and
best practices
Benefits for the organisation
- Increased efficiency and productivity
- Increased speed of reaction
- Decision making process is speeded up

34. 1. Necessary ressources.
2.
Benefits for the employees
- People and ideas can connect easier
Benefits for the organisation
- Innovation
- More connected to the customer
- Better and faster answers to customer’s
questions

35. 1. Necessary ressources.
2.
Benefits for the employees
- The can raise their voice
Benefits for the organisation
- Increased employee satisfaction
- Stronger brand

37. Social is a vital catalyst for individual
and organisational transformation
@IsabelDeClercq

42. 1. Necessary ressources.
2.
What are the best conditions for
implementing social
technologies?

43. People feel more emotionally connected to the organisation
and are proud to share their knowledge.

44. Top executives believe that
social will help to realise
strategic objectives
@IsabelDeClercq

45. This message is conveyed
repeatedly
@IsabelDeClercq

46. A dedicated project team
with different
competencies
HR & change & IT & communication
@IsabelDeClercq

47. Authentic and explicit executive engagement

48. A willingness to evolve
towards a more networked
organisation

49. Governance. Find the sweet spot between
control and laissez-faire

50. Digital literacy can be trained

51. Technology
extends human potential
augments human capability

52. Social is a vital catalyst for individual
and organisational transformation
@IsabelDeClercq

53. Social is a strong business driver
more efficiency – more productivity – faster
time to market – increased innovative
capability – more agility – increased employee
satisfaction – improved product and service
quality @IsabelDeClercq

54. Key success factors for
implementation
strategic rationale – communication about the
strategic rationale – executive engagement –
training – governancethat focuses on the do’s
@IsabelDeClercq