T Bytes Digital customer experience

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T-Bytes
Digital Customer Experience
February Edition 2021
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Table of Contents
1. Financial, M & A Updates...................................................................................................................................1
2. Solution Updates..................................................................................................................................................7
3. Rewards and Recognition Updates..................................................................................................................28
4. Customer Success Updates...............................................................................................................................39
5. Partnership Ecosystem Updates......................................................................................................................48
6. Environmental & Social Updates....................................................................................................................66
7. Miscellaneous Updates.....................................................................................................................................67

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Financial, M & A Updates
Digital Customer Experience Industry

Financial, M&A Updates
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Alteryx Announces Fourth Quarter and Full Year 2020 Financial Results
• Revenue: Revenue for the fourth quarter of 2020 was $160.5 million, an increase of 3%, compared to revenue of $156.5 million
in the fourth quarter of 2019.
• Gross Profit: GAAP gross profit for the fourth quarter of 2020 was $149.8 million, or a GAAP gross margin of 93%, compared
to GAAP gross profit of $144.2 million, or a GAAP gross margin of 92%, in the fourth quarter of 2019. Non-GAAP gross profit for the
fourth quarter of 2020 was $151.7 million, or a non-GAAP gross margin of 94%, compared to non-GAAP gross profit of $145.9
million, or a non-GAAP gross margin of 93%, in the fourth quarter of 2019.
• Income from Operations: GAAP income from operations for the fourth quarter of 2020 was $24.4 million, compared to $38.7
million for the fourth quarter of 2019. Non-GAAP income from operations for the fourth quarter of 2020 was $49.2 million compared
to non-GAAP income from operations of $51.0 million for the fourth quarter of 2019.
• Net Income: GAAP net income attributable to common stockholders for the fourth quarter of 2020 was $22.0 million, compared
to GAAP net income attributable to common stockholders of $30.7 million for the fourth quarter of 2019. GAAP net income per diluted
share for the fourth quarter of 2020 was $0.32, based on 69.8 million GAAP weighted-average diluted shares outstanding, compared to
GAAP net income per diluted share of $0.44, based on 69.1 million GAAP weighted-average diluted shares outstanding for the fourth
quarter of 2019.
• Non-GAAP net income and non-GAAP net income per diluted share for the fourth quarter of 2020 were $43.2 million and $0.62,
respectively, compared to non-GAAP net income of $44.2 million and non-GAAP net income per diluted share of $0.64 for the fourth
quarter of 2019. Non-GAAP net income per diluted share for the fourth quarter of 2020 was based on 69.8 million non-GAAP
weighted-average diluted shares outstanding, compared to 69.1 million non-GAAP weighted-average diluted shares outstanding for the
fourth quarter of 2019.
• Balance Sheet and Cash Flow: As of December 31, 2020, we had cash, cash equivalents, and short-term and long-term
investments of $1.0 billion, compared with $974.9 million as of December 31, 2019. Cash provided by operating activities for the fourth
quarter of 2020 was $58.5 million compared to cash provided by operating activities of $20.7 million for the fourth quarter of 2019.
Executive Commentary
"We expect 2021 will be a year of transformation for Alteryx," said CEO of Alteryx, Inc. "As our customers continue their
transformation initiatives, we intend to scale our product, operations, and customer focus and deliver significant business value
through the power of analytics and automation."
1
Key Financial Highlights

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Delphix Accelerates YoY Growth Rate by Over 85%, Swings to Profitability
Delphix, the pioneer in programmable data infrastructure, saw rising demand for its data
delivery capabilities, as digital transformation took on new urgency with the pandemic in
2020. The surge in demand accelerated Delphix’s annual growth rate by over 85% for the
fiscal year ending January 2021 compared to the prior year, pushing the company into
non-GAAP profitability. Delphix also achieved a world-class Net Promoter Score (NPS) of
89 during the fiscal year ending January 2021. Urgency around digital transformation
programs are expected to continue over the next several years. To satisfy the demand,
Delphix added senior executives in field operations, customer success, and sales with
experience scaling to over a billion dollars in revenue. Over the last decade, code, networks,
servers, and storage have all been automated by cloud and infrastructure vendors. But data
has remained heavy, complex, and filled with security and privacy risk. To achieve cloud
speed and scale, enterprises need programmable data infrastructure—data that is automated,
secure, and easily moved to anywhere it’s needed across the multi-cloud. But digital
transformation programs often starve for data and application environments, which can slow
or derail transformation progress. Without data-ready environments, projects hemorrhage
developer productivity, miss timelines, and overrun budgets.
“We helped companies around the world quickly expand their digital operations,” said
Delphix CEO. “Cloud, DevOps, and AI/ML put enormous pressure on data delivery and
the need for our API-first data platform.”
Description
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Rapid7 Acquires Leading Kubernetes Security Provider, Alcide
Rapid7, Inc. a leading provider of security analytics and automation, announced it has acquired Alcide. IO Ltd., a
leading provider of Kubernetes security based in Tel Aviv, Israel. This is the second acquisition Rapid7 has made in the
cloud security market in the past nine months, having acquired DivvyCloud, a leader in Cloud Security Posture
Management (CSPM) this past April. Together, these acquisitions will enhance Rapid7’s ability to provide a cloud
native security platform to its customers and facilitate continuous management of risk and compliance across their cloud
environments. Organizations are taking advantage of the flexibility, speed and agility that the cloud offers to accelerate
innovation and deliver value to customers faster. With this, developers are increasingly turning to Kubernetes to quickly
develop and deliver containerized applications. As part of this paradigm shift, developers have become central to
implementing cloud security and it must be delivered in a frictionless way, where and when developers operate. Alcide’s
technology is built to bridge security and DevOps with code-to-production security for Kubernetes deployments. The
company’s technology provides seamless Kubernetes security fully integrated into the DevOps lifecycle and processes
so that applications can be rapidly deployed while also protecting cloud environments from malicious attacks. Alcide’s
industry leading cloud workload protection platform (CWPP) provides broad, real-time visibility and governance,
container runtime and network monitoring, as well as the ability to detect, audit and investigate known and unknown
security threats. Rapid7 provides one of the most comprehensive security operations platforms in the market today, with
a broad set of best-of-breed capabilities across SIEM-based incident detection and response, vulnerability management,
application security and security orchestration, automation and response. With this acquisition, Rapid7 will expand and
strengthen its cloud security offering, bringing together Alcide’s cloud workload protection (CWPP) capabilities with
the company’s existing cloud security posture management (CSPM) and infrastructure entitlements (CIEM)
capabilities, to provide customers with a more holistic, unified experience for managing the challenges of cloud-native
application security.
“We are thrilled to welcome Alcide to Rapid7,” said Corey Thomas, chairman and CEO of Rapid7. “The technical
talent within Israel’s cybersecurity ecosystem is unparalleled and we look forward to working together with the
Alcide team to provide organizations with comprehensive cloud security that drives business growth and
innovation.”
Description
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NICE Reports Accelerated Cloud Revenue Growth for The Fourth
Quarter and Full Year 2020
• Fourth quarter 2020 total revenues increased 1.0% to $434.6 million compared to $430.2 million
for the fourth quarter of 2019. Full year 2020 total revenues increased 4.7% to $1,648.0 million
compared to $1,573.9 million for the full year 2019.
• Fourth quarter 2020 gross profit was $288.5 million compared to $292.9 million for the fourth
quarter of 2019. Fourth quarter 2020 gross margin was 66.4% compared to 68.1% for the fourth
quarter of 2019.
• Full year 2020 gross profit increased to $1,086.1 million compared to $1,042.1 million for the full
year 2019. Full year 2020 gross margin was 65.9% compared to 66.2% for the full year 2019.
• Fourth quarter 2020 operating income was $65.1 million compared to $77.6 million for the fourth
quarter of 2019. Fourth quarter 2020 operating margin was 15.0% compared to 18.0% for the fourth
quarter of 2019.
• Full year 2020 operating income increased to $242.0 million compared to $238.7 million for the
full year 2019. Full year 2020 operating margin was 14.7% compared to 15.2% for the full year 2019.
• Fourth quarter 2020 net income was $55.0 million compared to $61.7 million for the fourth
quarter of 2019. Fourth quarter 2020 net income margin was 12.6% compared to 14.4% for the fourth
quarter of 2019.
• Fourth quarter 2020 Non-GAAP gross profit increased to $316.7 million compared to $313.8
million for the fourth quarter of 2019. Fourth quarter 2020 Non-GAAP gross margin was 72.2%
compared to 72.8% for the fourth quarter of 2019.
“We are pleased to report another exceptional year at NICE highlighted by groundbreaking
innovation and speed of execution in cloud, digital and artificial intelligence. We witnessed
accelerated cloud growth, cloud exceeded more than 50% of our total revenue for the second half
of the year, and we exited 2020 with more than $900 million in an annualized cloud revenue run
rate propelled by the tremendous success of our CXone cloud platform. We saw a 100%
year-over-year increase in our customers’ digital interactions volume and 50% of our new deals
were driven by digital initiatives. Our market leading AI solution, Enlighten, experienced strong
demand with many new deals and a fast growing pipeline,” said CEO of NICE.
4
Key Financial Highlights

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Veritas Extends Cloud Capabilities Across Its Platform
Veritas Technologies, a global leader in data protection, availability and
insights, is announcing major updates to its Enterprise Data Services
Platform to provide customers with a single platform for all of their
cloud environment use cases. advancements include the acquisition of
HubStor to enable powerful enterprise Backup as a Service capabilities.
Veritas is also launching NetBackup™ 9 with significant new features
that simplify operations and provide customers with flexibility and
choice for deployment across edge, core and cloud. With
announcements, Veritas is further cementing its position as the leader in
data protection, availability and insights across the multi-cloud. Its
Enterprise Data Services Platform supports over 800 different data
sources, over 100 different operating systems, more than 1,400 storage
targets, and more than 60 different cloud platforms.
CEO of Veritas, said: “More enterprises than ever rely on cloud
services such as Microsoft 365, Slack and Box. But too few
companies realize that they are responsible for implementing their
own data protection policies for SaaS applications. Adding HubStor
to the Veritas portfolio allows customers to protect all their data, now
including SaaS data, from a single platform, whether in the cloud, in
the data center or at the edge.”
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TIBCO Completes Acquisition of Information Builders
TIBCO Software Inc., a global leader in enterprise data, empowers its customers to
connect, unify, and confidently predict business outcomes, solving the world's most
complex data-driven challenges. TIBCO announced it has successfully closed the
acquisition of Information Builders, Inc. (ibi) following its announcement in October
to acquire the business. The acquisition marks the addition of ibi's data management
and analytics capabilities to the advanced TIBCO Connected Intelligence platform.
The formal integration of ibi into TIBCO began in early January, following the end
of ibi's financial year end on December 31, 2020. With the acquisition closure,
TIBCO will focus on business alignment and resource mapping for the ongoing
health and support of its expanded customer base and worldwide partner network.
TIBCO's range of advanced products, including the award-winning TIBCO
Spotfire® and TIBCO Cloud™ Integration offerings, will provide ibi customers and
partners with an array of additional modern solutions to solve their critical business
challenges. ibi's offerings will further enhance TIBCO’s portfolio, delivering even
more value to new and existing clients across the numerous industries where TIBCO
and ibi share deep expertise.
"We're excited to recognize the exceptional technology and great reputation built
by ibi, and we look forward to providing our existing and future customers with
an even broader range of innovative, data-driven solutions to support faster,
smarter digital transformations," said chief executive officer, TIBCO.
Description
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Solutions Updates

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Solution Updates
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Amwell Expands Technology Platform with New Smart TV Carepoint
Device for Hospitals
7
Solution Description
Amwell®, a national telehealth leader, announced the continued expansion of its platform with the release of the
Hospital TV 100. Designed to further expand integrated telehealth connectivity via the Amwell platform, the new
Carepoint™ device enables hospitals to turn existing televisions into telehealth endpoints, allowing them to scale and
simplify access to their telehealth infrastructure by using devices that already exist in patient rooms. The Hospital TV
100 brings providers directly into a hospital room. As health systems grapple with strained resources and the
COVID-19 pandemic, the new Carepoint device helps providers to safely monitor patients, while hospitals can use
their existing in-room TV investments to scale telemedicine across their entire system. Patients also benefit from
connecting with entire care teams across a wide range of specialties, without needing to leave their room or have a care
team member present to facilitate.

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Solution Updates
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Leading UK Retailer Halfords Expands 8x8 Cloud Contact Centre And
Communications Deployment To Enhance Digital Transformation Efforts
8
8x8, Inc. a leading integrated cloud communications platform, announced that Halfords, the UK’s leading retailer of motoring and cycling services
and products, has expanded the company’s deployment of the 8x8 integrated cloud contact centre and communications product to further enhance
communications and customer experience. As part of the company’s digital transformation efforts to improve efficiency and profitability, Halfords
was focused on unifying communications and contact centre operations across their three main business divisions - retail, automotive and mobile
services. However, their legacy on-premises communications infrastructure was a barrier to achieving this goal, with multiple systems and dated
technology. Following a rigorous procurement process, Halfords selected 8x8 due to platform scalability, flexibility and integrations with
Salesforce and Calabrio Teleopti Workforce Management. Initially, Halfords deployed the integrated 8x8 contact centre and communications
product across more than 700 locations to support 4,700 employees and contact centre agents. Staff productivity and customer engagement have
dramatically improved with simplified internal call routing between business divisions, which was often a manual process in the past. Tight CRM
integration with 8x8 Contact Centre allows agents to have more informed conversations with customers, and security has been further strengthened
as agents can process secure credit card payments using PCI-compliant 8x8 Secure Pay.

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8x8 Makes It Easier For Organizations To Engage, Work, And Manage
Interactions Between Employees And Customers
9
8x8, Inc. a leading integrated cloud communications platform provider, announced new contact center, voice communications, chat, meetings and Communications Platform as a Service (CPaaS)
product enhancements to optimize employee and customer engagement. The latest 8x8 updates highlight the benefits organizations gain by having an integrated contact center and communications
solution from a single provider, making it easy to engage, work, and manage interactions between employees and customers. 8x8’s innovative customer engagement products help organizations exceed
customer experience and growth objectives. According to Metrigy Research, companies integrating cloud communications and contact center with a single provider saw substantial benefits when
compared to those using multiple providers. Using a single provider, companies reported increases in customer ratings (37 percent vs. 29 percent) and a dramatic rise in revenue (54 percent vs. 26
percent) versus their multiple-vendor counterparts. The Winter 2021 Release adds new features and functionality, key partnerships and integrations that offer customers the ability to:
• Make and receive calls with 8x8 Contact Center and Microsoft Teams - 8x8 Contact Center is now included in Microsoft's Connected Contact Center for Microsoft Teams Certification program,
integrating seamlessly with 8x8 Voice for Microsoft Teams direct routing capabilities. Contact center agents, knowledge workers and supervisors can make and receive PSTN calls using the native
Microsoft Teams app as the preferred endpoint. Learn more about the Top Microsoft Teams Trends in 2021 in the upcoming 8x8 webinar.
• Drive customer engagement and sales success - Customers can now utilize 8x8 Quality Management for both inbound and outbound voice. The closed-loop workflow now includes automated
notification, acknowledgement, feedback and reporting for more effective coaching. Combined with 8x8 Speech Analytics, 8x8 customers can easily mine, gather and share specific contextual
examples of interactions with teams and individuals to improve NPS/CSAT, upsell, cross-sell and objection-handling training without exhaustive manual processing.
• Improve overall effectiveness of outbound campaigns -Enhancements to 8x8 Auto Dialer, like expanded monitoring statistics, help customers more effectively monitor, adjust and optimize
campaign performance. To maximize call connection rates, expanded Sequential Dialing functionality now supports up to 22 numbers, making it easier to identify, select, and establish the order in
which phone numbers will be contacted. High-volume and blended inbound/outbound sales teams can save time and experience greater productivity with enhanced support of auto-retry for abandoned
and non-answered calls, busy tones, and answering machine detection.

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Solution Updates
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Databricks Now on Google Cloud
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Databricks customers can now run their big data applications on Google Cloud, the companies announced. The move gives
Databricks’ customers another public cloud option besides Microsoft Azure and Amazon Web Services. Databricks, which was
founded by the creators of Apache Spark, has emerged as one of hottest big data runtimes in the cloud, with a valuation estimated
at $28 billion following a $1 billion-Series G round of funding earlier this month. The San Francisco-based company’s big data
offerings, including Spark, Delta Lake, Delta Engine, and MLflow, have been available for some time on the Azure and AWS
clouds. And now is finally running on Google Cloud, which is the smallest of the three. Databricks says its offerings will run atop
the Google Kubernetes Engine (GKE), giving customers flexibility in managing containerized workloads. The Databricks
offerings will also integrate with Google BigQuery analytics services, as well as Google Cloud Storage, Looker, and Pub/Sub.
Databricks says its Delta Lake lakehouse, which leverages provides a “good, better, best” approach to data integration and quality
management, will be integrated with BigQuery, giving customers choice in how their SQL queries are executed.

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Databricks Drives Google Cloud to the Data Lakehouse
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Databricks rounded out its public cloud support with the launch of Databricks on Google Cloud Platform (GCP) with
integrations to Google’s BigQuery and AI Platform. The extension secures the trifecta of major public cloud platforms
included within Databricks’ offerings. The GCP extension allows Databricks customers to utilize the management,
security, and login capabilities of GCP, and access GCP analytics within Databricks. It also allows Databricks to
integrate with Google BigQuery’s open platform and leverage Google Kubernetes Engine (GKE), giving Databricks
customers the ability to deploy in a containerized cloud environment for the first time. This means Databricks can now
instantiate a data “lakehouse” capable of data engineering, data science, machine learning, and analytics universally
across the big three and provide customers with a “single source of truth” to run all of their data workloads, the
company claims.

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Domino Data Lab Helps Lockheed Martin Advance Data Science and
Analytics
12
Domino Data Lab, provider of a leading enterprise data science management platform trusted by over 20% of the Fortune 100,
has helped global security and aerospace company Lockheed Martin implement artificial intelligence and machine learning
(AI/ML) solutions at scale. Lockheed has realized more than $20 million in annual value by using the Domino Data Science
Platform. The Domino platform centralizes data science infrastructure and work across the enterprise for collaborative model
development, training, deployment, and overall lifecycle management. With Domino, scientists and researchers can innovate
faster. Teams collaborate and build on prior projects with full reproducibility, security, and oversight that helps enforce
compliance standards. Data science leaders gain greater visibility into projects, and IT teams can manage and govern
infrastructure usage and costs. By incorporating Domino’s industrial-grade data science platform as part of its technology
strategy, Lockheed Martin centralized access to data science tooling, streamlined collaboration and knowledge sharing, and
automated DevOps tasks that previously hindered data scientists’ productivity.

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IRONSCALES New Product Release Strengthens Advanced Phishing Threat Detection
Capabilities to Mitigate Account Takeover and Credential Harvesting
13
IRONSCALES, the pioneer of self-learning email security, announced new platform features as part of its new release to
further improve the company’s ability to detect advanced and highly targeted phishing attacks, especially those focused on
credential harvesting and account takeover. In addition, IRONSCALES unveiled improvements to its phishing awareness
training module with the addition of a “one-click campaign” feature offering a more seamless process for security teams to
test employees’ individual phishing awareness via targeted simulations. Themis, IRONSCALES’ AI-driven virtual security
analyst, can now automatically classify phishing attacks as varying types of scams, such as BEC payment, suspected VIP
impersonation, suspected malicious payload, or financial frauds, and report that information to its back-end unified email
security platform. This will allow security teams to better understand the type of phishing threats that are trending and notify
employees across the organization on what types of messages may be malicious whether they are sent via malware,
ransomware, account takeover, credential theft, business email compromise (BEC), polymorphic or zero-day attacks.

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NICE Actimize Introduces Breakthrough AI-Powered Watch List
Screening Solution for Superior Risk Management
14
Financial services organizations are increasingly challenged to efficiently screen parties and payments against required sanctions
lists. With these requirements in mind, NICE Actimize, a NICE business, announces the launch of WL-X, its breakthrough,
next-generation Watch List (WL) screening solution leveraging the power of artificial intelligence for superior data management,
advanced screening capabilities and frictionless customer onboarding. NICE Actimize’s WL-X features real-time and on-demand
screening for parties and payments that leverages AI and biometrics to match and screen against global sanctions,
politically-exposed persons (PEPs), adverse media and other lists. The solution also orchestrates and aggregates list data from
premium and public sources with internal lists providing full auditability to ensure accurate screening. Serving as the foundation
for data-driven, advanced screening processes, NICE Actimize’s WL-X solution expedites customer onboarding while reducing
friction.The advanced solution also offers best-in-class detection featuring advanced facial biometrics, intelligent payment
parsing in compliance with ISO20022, and the industry’s most advanced culture/name matching technology.

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NICE Actimize Launches AI-Driven New Account Fraud Solution to
Combat Synthetic and Stolen Identity Fraud
15
Sophisticated fraud schemes utilizing stolen and synthetic identities are accelerating, requiring more powerful fraud-fighting solutions than traditional identity
verification might have previously offered. Addressing these market needs, NICE Actimize, a NICE business announced the debut of its New Account Fraud onboarding
and verification solution. Delivering advanced detection capabilities powered by artificial intelligence, NICE Actimize’s New Account Fraud solution takes a
comprehensive and fully connected approach that directly addresses fraud loss manifested by stolen and synthetic identities as well as other fraud schemes associated
with the act of opening an account. With NICE Actimize’s New Account Fraud solution, organizations can take a multi-layered end-to-end fraud management approach.
From account origination to both early and ongoing account monitoring, NICE Actimize’s New Account Fraud solution detects and prevents fraud across the customer’s
lifecycle. The solution is designed to work exclusively and seamlessly with IFM-X, NICE Actimize’s industry-leading enterprise fraud platform that delivers advanced
detection capabilities powered by artificial intelligence and machine learning. Providing a real-time response in detection and decisioning across some of the most
extensive fraud coverage available on the market, NICE Actimize’s IFM-X platform supports fraud management solutions for digital, real-time and open banking
channels. NICE Actimize’s solution orchestrates and connects an organization’s current identity verification data and tools using advanced analytics to bring data and
identity risk scores into a purpose-built new account fraud monitoring system. The solution is able to utilize the identity proofing data and risk score to enable optimized
account opening decisioning, as well as during post account opening early monitoring for dynamic risk-based account access. By utilizing application data as well as
monitoring all payment channels, the account fraud solution’s early monitoring functionality is designed to detect complex fraud emanating from stolen and synthetic ID
as well as mule activity with high accuracy.

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NICE Introduces NTR-X, Next Generation Cloud-Based Compliance
Solution for Omnichannel Trade Recording Management
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NICE a leading provider of communication compliance solutions, has introduced NTR-X, a fully-integrated, cloud-ready
omnichannel compliance recording and assurance solution. Building on NICE Trading Recording, the most widely deployed
trading compliance recording platform in the financial services industry, NTR-X captures all modalities of regulated
employee communications – traditional, unified and mobile – in a single platform. Offering a consolidated, centralized
approach to managing recording estates and footprints, NICE’s NTR-X can be deployed globally while still enabling firms to
adhere to local capture and storage requirements. Offering financial services firms the benefit of a central vantage point into
all global regulated users and communications, NICE’s NTR-X reduces regulatory risk, removing maintenance hurdles and
reducing the need for costly, dedicated, local IT resources. Two top 10 global investment financial institutions that have
already selected NICE’s NTR-X, cited its higher performance, lower total cost of ownership (TCO), smaller footprint, and its
ability to simplify and centralize management of their global recording requirements.

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OpenText Launches BrightCloud Cloud Service Intelligence
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Building on an unparalleled sixth generation machine learning platform, OpenText™ announces the release of BrightCloud®
Cloud Service Intelligence, enabling Cloud Access Security Brokers (CASB) and other security and technology vendors to
enforce data-centric security policies and prevent unwanted interactions with cloud services and associated applications. Through
a suite of three components – Cloud Application Classification, Cloud Application Function, and Cloud Application Reputation
– partners can use BrightCloud® Cloud Service Intelligence to identify, classify, and block/allow access based on the
application’s classification, functions, and reputation score. The new service provides additional intelligence data on which cloud
applications pose security or compliance risks, as well as identifies user actions within these applications, allowing partners to
better address risks as well as identify and stop shadow IT behavior in order to better control data. BrightCloud® Cloud Service
Intelligence can also be tailored to help CASBs and other providers enhance services by helping customers comply with
regulations and decrease security risks by setting up and enforcing policies pertaining to usage of cloud applications.

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Perforce Gives Game Developer More Time to Spend on Improving the
User Experience
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Perforce Software, a provider of solutions to enterprise teams requiring productivity, visibility, and scale along the development lifecycle, was chosen by
KLabs to improve its task and project management. Hansoft brings visibility to project progression, and it automates and scales tasks for large projects. The
versatility of Hansoft also allows KLab to continue to switch between Agile and Waterfall methods as a project demands. KLab Inc. entered the mobile online
game industry with its KLabGames division in 2009. Its vision is “Bringing the World Together Through Entertainment,” carried out by drawing from various
mediums — like cartoons and anime — to create numerous hit titles. KLab also creates original franchises in other platforms, like comics, anime, novels,
and other cross-media projects. As mobile online game popularity grew, planning demands became more complicated. KLab managed projects using a
handful of tools. The tools did not integrate with each other, however, nor were they able to scale. With projects continually growing in size, it was
increasingly difficult to visualize and track tasks. Automation was impossible without a unified tool, and managing these challenges created extra work for
teams. After evaluating a variety of project management tools, KLab chose Hansoft for task management. Hansoft comes with a variety of functionality and
features that support both Agile and Waterfall methods. So all teams can use it to plan, and all of their progress is immediately visible in the dashboard.
Hansoft also gives KLab the ability to automate certain processes for speed and accuracy — and seamlessly delivers functionality at any scale. With more
efficient task management, visibility of progress, and a unified tool that caters to every team’s methodology, KLab is afforded more time to focus on
enhancing the product value.

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Qualtrics Launches New Integration to Help Healthcare Providers
Deliver Personalized and Compassionate Patient Experiences
19
Qualtrics the leader in customer experience and creator of the experience management (XM) category, launched Health Connect, an automated
integration connecting Electronic Medical Record (EMR) systems directly to the Qualtrics XM Platform™ to help healthcare organizations
improve the patient experience. The new integration gives healthcare providers an easy way to customize outreach to patients and deliver more
personalized care at scale. healthcare providers spend significant time interfacing with EMRs to access patient information including medical
history, test results, and/or notes from a visit or encounter. But EMRs don’t include critical insights about the patient experience, such as how a
patient feels about the interactions they’ve had with their caregivers or their treatment plan. Qualtrics Health Connect is an HL7 integration that
securely connects the XM Platform to EMR systems, like Epic, Cerner, and more, allowing providers to automatically trigger outreach based on a
patient’s demographics, clinical condition, or provider. By giving care teams unique insights into each and every patient, they can deliver a more
personalized experience. Qualtrics Health Connect brings patient feedback gathered from questionnaires distributed through email, QR Code,
SMS, or mobile apps directly into an individual patient record for a more complete view of each patient. For example, feedback from an oncology
patient and their sensitivity to certain room conditions can be added to a patient record, prompting the caregiver to be more sensitive or responsive
to the patient’s needs.

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Radware Teams Up with Internet2 To Provide Custom DDoS Mitigation
Service for Regional Education Network Providers
20
Radware® ®, a leading provider of cyber security and application delivery solutions, and Internet2 announced they have customized
Radware’s on-demand cloud DDoS Mitigation service for regional education network providers across the U.S. Internet2 provides a
secure high-speed network, cloud solutions, research support, and services tailored for research and education, including higher
education, research institutions, government entities and cultural organizations. Through meetings with regional education network
providers, Internet2 developed technical and commercial requirements that were presented to Radware and others. Based upon Radware’s
superior security technology, Internet2 selected it to deliver DDoS service to the research and education members. Once the agreement
was up and running, regional education network providers signed up to deliver services to their clients based upon Internet2’s detailed
evaluation of the Radware offering. Radware’s specially architected mitigation solution for Internet2 protects its members from all types
of DDoS attacks. CENIC, operator of CalREN, California’s Research and Education Network, represents the tenth regional network
onboarded to Internet2’s DDoS service powered by Radware. CENIC uses and offers this service to its associates, leveraging CENIC's
high capacity, direct connections with Internet2 in Los Angeles and Sunnyvale.

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SDL’s intelligent language solution enables Alteryx to manage and
translate any type of content across the business
21
SDL, part of RWS Holdings plc, announced that it is providing the industry's only end-to-end intelligent translation management
solution to Alteryx, Inc., a leader in analytic process automation, to help meet its localization goal to centrally manage and easily
translate any type of content across the business. The SDL intelligent language solution – combining SDL’s translation management
system, machine translation technology, and language services – provides the capability to rapidly, efficiently, and cost-effectively
translate any content across the organization from new software and product releases, to digital and traditional marketing material and
post-sale support documentation. Any team within Alteryx can now send content directly to SDL for translation, and once localized
the content is shared with an internal reviewer or subject matter expert for final review. Content is then quickly published across the
appropriate channels, including the company’s website and online resource library. Given SDL’s locally-based translation teams,
Alteryx is able to leverage local knowledge and expertise when translating content for particular markets. This provides the ability to
rapidly and easily enter new markets with its products and services, while ensuring that existing customers are consistently provided
with high-quality content and experiences.

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GE Digital Launching Solution to Optimize Airline Function via Teradata
Vantage
22
GE Digital and Teradata announced the release of a new GE Digital software solution that integrates with Teradata Vantage, the cloud data analytics
platform, to provide blended enterprise and operations data in an aviation-specific data model. The solution, Flight Data Link, helps accelerate airlines’
digital transformation - driving reduced expenses and greater insights into operations by integrating customer, maintenance, and supply chain data.
Flight Data Link allows flight data from GE Digital’s Event Measurement System (EMS), a comprehensive flight data processing system delivering
fast, accurate, and actionable insights, to be made available through Teradata Vantage. Vantage powers an enterprises’ data analytic ecosystem -
integrating all relevant data into a single platform to make analytics available across the enterprise. By merging flight data with operational data in
Vantage, airlines are able to perform complex analysis of multiple flights across their fleets. Combining EMS and Vantage helps airlines connect the
dots from operational data to flight data, giving them the ability to gain new insight across their airline. Connecting full flight data with Teradata Vantage
provides the ability to do complex analytical functions across multiple flights, routes, and assets. Business users can apply a BI tool or programming
language (i.e. Python, R, Java) to perform analysis, and then airlines can leverage the integrated data across their ecosystem to recommend specific
actions based on flight behaviour and data understanding. Further, airlines can maximize equipment and operational data (outside of and in addition to
the safety team) by using full flight data for predictive maintenance and – with the integration of supply chain data – help improve operations.

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Teradata Provides 30-Day Free Trial for Modern Cloud Data Analytics
23
Teradata the cloud data analytics platform company, announced the availability of Vantage Trial to provide free, 30-day
access to Teradata Vantage in the cloud for business analysts, data scientists, and IT operations personnel. With
easy-to-use web-based tools and applications for performing advanced analytics, Vantage Trial provides a taste of what
customers get with their paid subscriptions to Vantage in the cloud. With Teradata Vantage – the leading multi-cloud
data analytics software platform that unifies data warehouses, data lakes, and analytics – enterprise-scale companies
can eliminate silos and cost-effectively query all their data, all the time, to get a complete view of their business.
Vantage is the only data warehouse and analytics platform to provide consistent features and software across
on-premises, hybrid, and multi-cloud environments across the top three public cloud vendors – Google Cloud, Amazon
Web Services, and Microsoft Azure – offering maximum flexibility and choice to its data-driven customers.

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Veritas Adds Scale-out Functionality to Deliver Industry’s Most Extensive
Customer Choice on a Unified Platform
24
Veritas Technologies, a global leader in data protection, availability and insights, announced the launch of Veritas NetBackup
™ 9. NetBackup 9 delivers significant new features to provide customers with additional choices for deployment across edge,
core and cloud, while increasing operational simplicity. NetBackup 9 has been designed to answer the needs of customers
operating demanding multi-cloud data centers with heterogenous environments that require a data protection platform without
compromise. With NetBackup 9, Veritas now adds Flex Scale, offering customers a scale-out deployment option based on
Veritas’validated reference design. This new architecture provides a hyperconverged approach to data protection that delivers
cloud-like simplicity and scalability in an on-premises data center. With NetBackup Flex Scale, businesses no longer need to
forecast capacity needs and provision in anticipation of future growth. Instead, they are able to simply add more nodes as
required. By empowering enterprises to extend their standardization on Veritas to include scale-out, customers can be freed
from the management complexity associated with disparate point solutions for data protection.

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The Vivaldi browser takes tabs to the next level, literally
25
The solution to too many tabs in a tab bar is here – a second tab bar in Vivaldi 3.6. Six years ago, in its first public appearance, Vivaldi
unveiled Tab Stacks – the ability to group and manage tabs together. Now, Vivaldi introduces Two-Level Tab Stacks, taking its tab
functionality to the next level, literally. With Two-Level Tab Stacks, stacked tabs are displayed in a second tab bar. This
first-of-its-kind feature opens up a new way of viewing and managing tabs on desktops and notebooks. Tabs are an essential part of
browsing but many people struggle when it comes to organizing and managing them. Over the years, Vivaldi has strengthened its
comprehensive tab functionality with modern, built-in features that adapt to how people work today (even more so in times of
remote-working). Tab Stacks, Tab Tiling, Vertical Tabs, Auto Stacking, and a plethora of other tab features make viewing, managing,
and navigating between tabs in the Vivaldi browser easy. Ever had 400 tabs open at the same time? Vivaldi has a better way to handle
them. Tab Stacks help organize a group of tabs by dragging one tab over another. In Vivaldi’s original implementation, stacks take up
no more space than a single tab. This keeps the browser window tidy and is an efficient way to quickly access a large number of tabs.
Clearly, the focus is on staying compact.

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OpenText Will Showcase Next-Generation Early Case Assessment During
Legalweek(year) 2021
26
OpenText™ will highlight the recently launched OpenText™ Axcelerate™ Investigation platform during Legalweek(year) 2021.
Launched as part of OpenText Cloud Edition 20.4, Axcelerate Investigation expedites early case assessment (ECA) and
investigations, helping to improve efficiency and reduce costs by providing rapid access to the facts. Typical ECA tools collect,
process and cull data. For analysis, legal teams must transfer the data to an eDiscovery platform for a full review, use standalone
analytics, or both. Axcelerate Investigation helps eliminate potentially error-prone data transfers, time-consuming and costly
document reviews and multiple point solutions by combining robust collection, processing and culling with powerful front-ended
analytics in a single solution. When full review and production is needed in a case, all data and work product can be seamlessly and
automatically uploaded directly from Axcelerate Investigation to Axcelerate Review & Analysis OnDemand in the cloud. The launch
of OpenText™ Axcelerate Investigation comes as the legal community will gather together during Legalweek(year), held virtually
beginning February 2 - 4, 2021. Legalweek(year) brings together thousands of legal professions for a series of events on emerging
trends, cutting edge legal technology and expert analysis of the tectonic shifts in the industry.

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Software AG’s TrendMiner 2021.R1 release puts data science in the hands
of operational experts
27
Software AG’s TrendMiner has announced the release of TrendMiner 2021.R1. This latest release brings a completely new
functionality of notebook integration, which helps users access both data dashboards and code-based data analysis. Also in 2021.R1
are extended capabilities to support multiple asset frameworks and many new user-driven features to help end users improve
operational performance and overall profitability. TrendMiner enables operational experts in process industries to analyze, monitor,
and predict operational performance using sensor-generated time-series data. The goal of TrendMiner has always been to empower
engineers with analytics for improving operational excellence, without the need to rely on data scientists. In doing so, TrendMiner
brought data science to the engineer. In the 2021.R1 release, TrendMiner makes the next step of this journey by integrating notebook
functionality into the software so that users can easily jump from looking at data in a TrendMiner view to working with it in a
code-based data science environment. With their data science libraries of choice, engineers can create and run custom scripts
themselves for advanced statistical analyses and use AutoML capabilities to build machine learning models for anomaly detection.
On top of that, they can operationalize the resulting notebook visualizations as dashboard tiles in TrendMiner DashHub.

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Cloudera Completes SOC 2 Type II Certification for Cloudera Data
Platform Public Cloud
28
Cloudera the enterprise data cloud company, announced that it has successfully completed SOC 2 Type II Service Organization
Control (SOC 2) certification for Cloudera Data Platform Public Cloud in accordance with attestation standards established by the
American Institute of Certified Public Accountants (AICPA). The findings affirm that Cloudera’s CDP Public Cloud platform meets
the SOC 2 standards relative to the Security Trust Services Principle and Criteria. This certification, among the company’s extensive
list of security capabilities, is an affirmation of why Cloudera’s global customers in highly-regulated industries, such as eight of the
top 10 banks, nine of the top 10 pharmaceutical companies, and 10 of the top 10 telecommunications companies, trust Cloudera with
their most sensitive data in the Enterprise Data Cloud. Cloudera customers find tremendous value in centralized security and
compliance policies that are enforced across multiple workloads—especially as they transition to multi- and hybrid-cloud
infrastructures. With Cloudera Data Platform's Shared Data Experience (SDX), enterprises can trust they have the most up-to-date
security policies for different use cases and workloads, such as data engineering, data warehouse, and data science usage.
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Domo Named A Multiple-Category Winner in the Dresner Advisory
Services 2020 Technology Innovation Awards
29
Domo provider of the Domo Business Cloud, announced it has been named a winner in the Dresner Advisory Services
2020 Technology Innovation Awards. The awards, which recognize the top-ranked vendors in nine thematic market
studies in Dresner’s Wisdom of Crowds® series of research, are based on data collected from end users and provide a
real-world perspective on various technical capabilities related to the business intelligence (BI) and analytics markets.
This is Domo’s fourth consecutive year as a multiple-category winner in the Technology Innovation Awards. For the
2020 Awards, Domo is recognized for its leadership in four Dresner market studies including the 2020 Big Data Market
Study, Embedded Business Intelligence Market Study, 2020 Cloud Computing and BI Market Study and Self-Service
BI Market Study.
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Domo Honored as 2020-2021 Best Cloud Business Intelligence or Analytics
Solution by Cloud Awards
30
Domo, provider of the Domo Business Cloud, announced that it has won the 2020-2021 Cloud Award for Best Cloud
Business Intelligence (BI) or Analytics Solution by international Cloud Computing Awards program, The Cloud
Awards. This honor recognizes Domo’s modern BI platform, out of a field of 22 vendors, for its ability to deliver BI
leverage at cloud scale in record time to any decision maker in any organization and in any industry. This is the fifth
consecutive year that Domo has been honored by the Cloud Awards for its modern BI platform. Domo was previously
recognized for the Best in Mobile Cloud Solution (2019-2020), Best Cloud Business Intelligence or Analytics Solution
(2017-2018 & 2018-2019), and Cloud Excellence and Data Innovation (2016-2017).
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Acquia Named A Leader In The Gartner 2021 Magic Quadrant For DXP
31
Acquia, a leading and innovative provider of solutions in the digital experience market, announced that it has been positioned by Gartner as a Leader in the
Magic Quadrant for Digital Experience Platforms (DXP)1. The evaluation was based on specific criteria that analyzed the company’s overall completeness
of vision and ability to execute. This year, major upgrades to the Acquia Open DXP brought together Drupal Cloud and Marketing Cloud in a unified,
easy-to-use platform for multi-experience customer journeys across every mode of customer interaction. The new enhancements empower developers and
marketers to innovate digital experiences faster, and make smarter, data-driven decisions across campaigns. The new Acquia Open DXP integrates
technology designed for IT and marketers into a single, powerful platform to drive digital transformation. An API-first, open architectural approach makes it
easier for customers to add new functionality and components as they grow, or fast-forward into a full digital experience platform, depending on their level
of maturity. The Acquia Open DXP is built to scale and support personalized customer journeys of all sizes. Acquia serves 40% of Fortune 100 companies.
Thousands of the world’s most popular brands are delivering better customer experiences with Acquia, including Bayer, Liverpool Football Club, L'Oréal
Group, Panasonic, and Wendy’s. Magic Quadrant reports are a culmination of rigorous, fact-based research in specific markets, providing a wide-angle view
of the relative positions of the providers in markets where growth is high and provider differentiation is distinct. Providers are positioned into four quadrants:
Leaders, Challengers, Visionaries and Niche Players. The research enables you to get the most from market analysis in alignment with your unique business
and technology needs.
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Liferay Recognized as a Leader in the 2021 Gartner Magic Quadrant for
Digital Experience Platforms
32
Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile, and connected devices, announced that Gartner has recognized the company as a Leader in the
Magic Quadrant for Digital Experience Platforms* for the eleventh year. This growing need for highly contextualized experiences is felt by organizations seeking to serve the needs of a multitude of
stakeholders, including prospects, customers, partners, citizens, and employees. Yet many DXPs focus exclusively on customer acquisition. By contrast, Liferay DXP offers a true platform for
addressing the needs of B2B, B2E, and long-term B2C use cases alike. Thousands of global customers including Excellus BlueCross Blue Shield, The Vitality Group, Vodafone, and Williams Lea Tag
rely on Liferay technology to build mission-critical solutions including customer and partner portals, B2B commerce sites, marketing sites, and intranets. Organizations with complex, B2B-driven
needs around integration, security, and interoperability derive particular value from the flexible, open, nature of Liferay DXP. While other vendors sell complex and often unintegrated product suites
built through acquisition, Liferay is focused entirely on serving the needs of DXP customers and helping them get value from their existing technology investments. A robust set of APIs built to the
OpenAPI specification, pre-built connectors to common CRM and ERP applications, and broad extensibility throughout the platform make Liferay’s technology uniquely flexible. Furthermore,
Liferay’s unique subscription-based pricing model does not charge for software licenses, allowing customers to deliver rich, digital experiences at lower TCO and without fear of vendor lock-in. This
growing need for highly contextualized experiences is felt by organizations seeking to serve the needs of a multitude of stakeholders, including prospects, customers, partners, citizens, and employees.
Yet many DXPs focus exclusively on customer acquisition. By contrast, Liferay DXP offers a true platform for addressing the needs of B2B, B2E, and long-term B2C use cases alike. Thousands of
global customers including Excellus BlueCross Blue Shield, The Vitality Group, Vodafone, and Williams Lea Tag rely on Liferay technology to build mission-critical solutions including customer and
partner portals, B2B commerce sites, marketing sites, and intranets. Organizations with complex, B2B-driven needs around integration, security, and interoperability derive particular value from the
flexible, open, nature of Liferay DXP. While other vendors sell complex and often unintegrated product suites built through acquisition, Liferay is focused entirely on serving the needs of DXP
customers and helping them get value from their existing technology investments.
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Liferay Receives Highest Product Scores for Two of Three Use Cases in
the 2021 Gartner Critical Capabilities for Digital Experience Platforms
33
Liferay, Inc., which makes software that helps companies create digital experiences on web, mobile, and connected
devices, announced that the company received the highest product scores for B2B and B2E experience use cases
among 16 evaluated vendors in the February 2021 Gartner Critical Capabilities for Digital Experience Platforms. In
addition to receiving the highest product scores for B2B and B2E experience use cases in the Critical Capabilities for
Digital Experience Platforms, Liferay was also recognized as a Leader for the eleventh time in the accompanying
Magic Quadrant for Digital Experience Platforms. An established open source vendor for 17 years, Liferay has helped
thousands of organizations including Airbus Helicopters SAS, Desjardins Group, Hewlett Packard Enterprise, Tag,
VMware, and Vodafone deliver meaningful, rich online experiences to their customers, partners, and employees.
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NICE Real-Time Authentication and Fraud Prevention Solutions Win UK
Customer Service Excellence Award for Innovation
34
NICE announced that its suite of Real-Time Authentication and Fraud Prevention solutions has won the UK Customer Service Excellence Awards.
Attained in the ‘Fight Against Fraud’ category, the award was presented to NICE for demonstrating an effective and innovative approach to
combatting issues of fraud, positively influencing the industry fraud challenge and effectively deploying technology that successfully combats
issues of fraud. NICE Real-Time Authentication, NICE Enlighten Fraud Prevention, NICE Proactive Fraudster Exposure and NICE Real-Time
Fraud Prevention are all part of NICE’s suite. NICE Real-Time Authentication (RTA) uses voiceprints to authenticate the claimed identity of
customers calling into the contact center. The caller's identity is verified in the first few seconds of a call through natural conversation with an
agent, creating more satisfying and efficient customer experiences. NICE Enlighten Fraud Prevention combines NICE's Enlighten AI capabilities
with NICE’s voice biometrics Proactive Fraudster Exposure (PFE) solution to proactively and continuously detect fraudulent behavior and expose
fraudsters across millions of calls over time. Verified fraudsters are added to a watchlist and blocked when their calls are made to the contact center
in the future. Launched in 2018 in association with Modern Insurance Magazine, The UK Customer Service Excellence Awards focus on purely
customer services in the insurance and broker markets, benchmarking success, innovation and positive business change for the customer.
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NICE Actimize Recognized with 2021 Frost & Sullivan North America Technology
Innovation Leadership Award for Enterprise Fraud Management
35
NICE Actimize, a NICE business, has announced that it is the recipient of the 2021 Frost & Sullivan North America
Technology Innovation Leadership Award for enterprise fraud management (EFM). For the Technology Innovation
Leadership Award, Frost & Sullivan analysts independently evaluated two key factors — technology leverage and
business impact — across ten benchmarking criteria. Frost & Sullivan’s Technology Innovation Award recognizes the
company that has introduced the best underlying technology for achieving remarkable product and customer success
while driving future business value. To download a full copy of the “2021 Frost & Sullivan North America Technology
Innovation Leadership for Enterprise Fraud Management” report on NICE Actimize and its EFM expertise.
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Projekt202 Recognized As A 2021 Best Midsize Company To Work For,
By Built In Seattle
36
Projekt202 — the leader in experience-driven software strategy, design and development — is leading the Pacific
Northwest as one of the Best Midsize Companies to Work for in Seattle, according to a list released by Built In Seattle.
This list rates companies with 101-500 employees based on compensation and benefits data. As a company that
designs, develops and builds improved experiences with people at the center of its methodology, projekt202 also
focuses on creating better experiences within its workplace, where team members enjoy a fulfilling environment, a
casual atmosphere, and a leadership team focused on helping people reach their potential. Led by Kara Scott, General
Manager, the Seattle office has nearly doubled in size in the past year, despite the challenges brought on by the
pandemic in 2020.
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Qlik Positioned in Leaders Quadrant of Gartner’s Magic Quadrant for Analytics
and Business Intelligence Platforms for Eleventh Consecutive Year
37
Qlik® announced it is positioned by Gartner, Inc. in the Leaders quadrant of the 2021 Magic Quadrant for Analytics and Business
Intelligence Platforms. This recognition marks the eleventh straight year of Qlik’s position in the Leaders quadrant. Qlik has the
industry’s only open, end-to-end data integration and analytics platform, and most robust set of SaaS analytics offerings that together
deliver on the promise of Active Intelligence, a state of continuous intelligence from real-time, up-to-date information designed to
trigger immediate actions. Customers can leverage open, modern analytics platforms that help maximize the value of data in the
cloud, and across their entire business, without feeling locked in or dictated to. Qlik’s unique approach and platform capabilities grew
significantly in 2020, Qlik introduced multiple new capabilities and customer success programs in 2020 to align with customers’
existing strategies and timelines supporting their journey to analytics in the cloud. These include a direct path for QlikView®
customers to adopt Qlik Sense Enterprise SaaS with the ability to host their QlikView applications in the cloud. Qlik also made it
easier to include on-premises data in cloud analytics with the debut of Qlik DataTransfer™, an easy-to-use lightweight utility that
securely pushes and updates analytics-ready data to Qlik Sense SaaS applications.
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Yext Receives Top Marks on Human Rights Campaign’s 2021 Corporate
Equality Index
38
Yext, Inc. the Search Experience Cloud company, announced that it received a top score of 100 on the Human Rights
Campaign’s 2021 Corporate Equality Index, a national benchmarking survey and report measuring corporate LGBTQ
workplace equality policies and practices. In addition, the company received distinction as a Best Place to Work for
LGBTQ Equality. This marks the second year in a row that Yext has achieved the highest mark on the index, which
takes into account criteria including non-discrimination policies, equitable benefits for LGBTQ workers and their
families, efforts to support an inclusive culture, and corporate social responsibility. Yext supports the LGBTQ
community with several initiatives, including EXPRESS, an employee resource group dedicated to LGBTQ employees
and their allies.
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Banesco Panama chooses Backbase to drive its transformation and
evolution
39
Banesco Panama has selected Backbase, the Engagement Banking platform, to transform its web and mobile banking
platforms. Backbase will renew the legacy banking systems of Banesco Panama through its Engagement Banking platform,
optimizing its speed and agility to develop innovations and thus differentiate itself through the experience of its clients. The
Backbase platform will provide Banesco Panama with access to cutting-edge technology and continuous innovation. All
operations will run on a single platform with a unified architecture and ready-to-use applications that will allow Banesco
Panama to accelerate the implementation of customer-centric banking innovations and thus provide a better service for its
retail and commercial users. Focused on the commitment to build a digital society and economy, the Panamanian Government
has raised mobile cell subscriptions per 100 people to 147 percent and provides access to free public Wi-Fi to 84 percent of
the population. As society continues to digitize, banks like Banesco Panama are geared towards providing innovative and
hyper-personalized solutions that guarantee a friction-free customer experience across all their digital channels.
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Banesco Panamá selects Backbase to fast-track its digital banking
transformation
40
Banesco Panamá has selected Backbase, the Engagement Banking Platform provider, to transform its web and mobile
banking platforms. With the appointment, Backbase will utilize its Engagement Banking Platform to revamp Banesco
Panamá’s legacy banking systems, enhancing their speed and agility to develop new innovations and differentiate through
customer experience. The Backbase platform gives Banesco Panama access to cutting edge technology and continuous
innovation. Running on a single platform with a unified architecture, having access to ready to go apps will enable Banesco
Panama to accelerate the deployment of customer-centric banking innovations and to better serve its Retail and Business
customers. With the commitment to build a digital economy and society, the Panama Government has brought mobile cellular
subscriptions per 100 people to 147 percent and provided access to free public Wi-Fi for 84 percent of the population. As the
society continues to digitalize, banks like Banesco Panamá can provide innovative and hyper personalized solutions by
offering a seamless customer experience through digital banking channels.
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8x8 Integrated Cloud Contact Center And Communications Driving
Global Channel Momentum
41
8x8, Inc. a leading integrated cloud communications platform provider, announced that it is experiencing strong channel momentum and growth
driven by the 8x8 integrated cloud contact center and communications product. 8x8’s channel-first strategy, centered around the global 8x8 Open
Channel Program, is helping channel partners meet increasing demand for cloud solutions that allow mid-market, enterprise and public sector
organizations optimize employee and customer engagement. The 8x8 Open Channel Program ensures every member of 8x8’s channel community,
from Master and Sub Agents to Value Added Resellers (VARs), has the necessary resources to grow their customer base, build new revenue streams
and increase profits. For the third quarter of fiscal 2021 ended December 31, 2020, 8x8 reported continued global channel success as partners
turned to the 8x8 integrated contact center and communications platform to deliver exceptional value for their customers. In addition, 8x8 Senior
Vice President & Global Channel Chief John DeLozier was named by CRN®, a brand of The Channel Company, to the 2021 list of Channel
Chiefs. This is the sixth consecutive year he has received this prestigious recognition. The CRN Channel Chiefs list, released annually, recognizes
leading IT channel vendor executives who continually demonstrate outstanding leadership, influence, innovation, and growth. 8x8 was also
recognized as the 2020 CRN UK Cloud Services Vendor of the Year, and the 8x8 Open Channel Program was awarded the 2020 TechTarget Archer
Awards - North America for Best Channel Enablement Program.
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Open Reply becomes Liferay's Platinum Service Partner in Italy
42
Liferay, Inc., a company specializing in the open source platform for creating digital experiences on the web, mobile and
connected devices, announces that Open Reply has achieved Platinum Service Partner status. Open Reply, a Reply Group
company specialized in creating digital experiences on Open Source technologies, has been a partner of Liferay since 2017
and supports customers operating in numerous sectors in the design and implementation of projects based on omnichannel
solutions for the creation of customized customer experiences, using the Liferay DXP platform. Open Reply combines the
best creativity and technology to provide optimized multichannel services that increase the engagement and satisfaction
of companies in an increasingly digital world. Over the next few months, the two companies have defined numerous
initiatives aimed at customers and prospects, with the aim of continuing to raise awareness among Italian companies on
the importance of equipping themselves with digital tools and solutions that optimize activities and services.
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Fusion BPO Selects NICE Workforce Management in the Cloud to Drive
Efficiency Gains and Boost Customer as well as Employee Engagement
43
NICE announced that its Workforce Management (WFM) solution in the cloud has been selected by Fusion BPO to improve efficiency
and empower increased employee performance. Fusion BPO, a multichannel and multilingual contact center services provider, will also
leverage NICE’s WFM solution to generate and allow employees to select schedules suited to their needs, enhancing employee
engagement and driving higher levels of service to customers. Moving to the cloud with NICE allows Fusion to optimize uptime and
monitoring, support internal innovation via the latest software versions and adapt to changes in an agile way, all while lowering total cost
of ownership (TCO). NICE WFM’s AI-based smart forecasting capabilities precisely predict volumes and demand depending on the
historical data of the customer. This enables Fusion BPO to meet their customer’s workforce needs in terms of quantity and skill set.
Using machine learning, the NICE solution generates schedules that positively impact attrition and shrinkage while taking into account
employee availability and personal preferences. The solution also allows employees to suggest scheduling preferences such as break
durations and working hours. With increased forecasting accuracy and intelligent scheduling, NICE WFM improves efficiency, employee
engagement, quality of service and customer loyalty while reducing overall costs for Fusion BPO and its customers.
Description

IT Shades
Engage & Enable
State and Local Governments Across the U.S. Now Using Qualtrics to Put
Experience at the Center of their Vaccine Response
44
Qualtrics the leader in customer experience and creator of the experience management (XM) category, announced that the State of Missouri;
the City of Sacramento; Chickasaw Nation in Oklahoma; Winnebago County, Illinois; and Oakland County, Michigan are using Qualtrics to
put the resident experience at the center of their vaccine response and make it easy for their residents to navigate the complexity of the
vaccination process, ultimately getting everyone vaccinated and building trust with their communities at every touchpoint. They join more
than 200 governments in all 50 states that are using Qualtrics to navigate the pandemic with services including contact tracing, patient
assessment, employee symptom checks, test scheduling, and other essential pandemic programs. With COVID-19 vaccines becoming
globally available, governments are facing two main challenges: managing the largest vaccination campaign in history, and proactively
engaging with residents throughout the vaccination process. The attitudes and experiences people have throughout the vaccination process can
impact whether they get fully vaccinated and encourage others to do so. A recent Qualtrics study found that 61 percent of people have little to
no confidence that their state has the proper systems in place to effectively deliver COVID-19 vaccines, with 35 percent saying they don’t plan
to vaccinate. Additionally, communities of color tend to have even lower confidence and trust in their public health systems.
Description

IT Shades
Engage & Enable
Radware Chosen By Atman for DDoS Protection
45
Radware® a leading provider of cyber security and application delivery solutions, announced that ATM S.A., a Polish data center operator
that provides colocation, dedicated hosting and cloud computing services under the Atman brand, has chosen Radware’s DefensePro® attack
mitigation solution to provide DDoS protection and mitigation for its own infrastructure as well as offer managed anti-DDoS-as-a-Service
solutions to its customers as a new revenue opportunity. Atman offers broadband services, internet access and data transmission services to
telecommunications operators, media, financial and commerce industries. The company turned to Radware because it was looking to replace
its current DDoS protection with a more robust and reliable solution. After a detailed technical evaluation demonstrating superior technology,
technical expertise and customer responsiveness, Radware won the contract. Radware’s latest DefensePro devices analyze traffic patterns,
such as sudden and massive spikes, to provide automated, behavior-based protection from fast moving, high volume, encrypted or very short
duration DDoS attacks, including: zero-day DDoS attacks, randomized and reflective DDoS attacks, IoT-based attacks like Mirai, pulse and
burst DDoS attacks, recursive DDoS attacks on DNS infrastructure, TLS/SSL attacks, and those attacks associated with Permanent Denial of
Service (PDoS) and Ransom Denial of Service (RDoS) techniques.
Description

IT Shades
Engage & Enable
Sumitomo Life Insurance Selects Talend to Build Company’s Data
Infrastructure
46
Talend a global leader in data integration and data integrity, announced that Sumitomo Life Insurance Company, one of the Japan’s
leading life insurance companies, has selected Talend Data Fabric for its data analytics infrastructure. Sumitomo Life aims to become the
most trusted and supported company by its stakeholders, including its customers, and to grow sustainably and stably. Sumitomo Life's
vision is to offer advanced products to enable customers to live vigorously. To respond to that, the company is developing and delivering
cutting-edge products that respond to its customers' current and expected futures needs in areas focusing on nursing care, medical
insurance and retirement planning. To meet the needs of its customers and offer them innovative products and services, Sumitomo Life
has decided to build a foundation for data analysis (Sumisei Data Platform) in the cloud for the promotion of new insurance products. The
company evolved its legacy data environment to the new environment where they can store the data extracted from various systems both
on-premises and effectively in the cloud. In order to meet the needs of each individual customer and provide the best insurance for them,
Sumitomo Life uses Talend Data Fabric as the hub of its data infrastructure. This manages data across the organization and integrates data
into a data lake, which makes them able to utilize data across the company.
Description

IT Shades
Engage & Enable
The Hertz Corporation Selects Teradata Vantage in the Cloud for
Scalable & Elastic Analytics Environment
47
Teradata the cloud data analytics platform company, announced that The Hertz Corporation is moving its entire Teradata Global Data
Warehouse to Teradata Vantage in the cloud – delivered as-a-service, on Amazon Web Services. Continuing its longstanding
relationship with Teradata, Hertz selected the company’s cloud offering to modernize its business without sacrificing the unmatched
scale, speed, and analytic sophistication of the Vantage platform. The Hertz Corporation, a subsidiary of Hertz Global Holdings, Inc.,
is one of the largest global rental companies, and the Hertz brand is one of the most recognized in the world. The company operates
the Hertz, Dollar and Thrifty vehicle rental brands throughout North America, Europe, the Caribbean, Latin America, Africa, the
Middle East, Asia, Australia and New Zealand. With Vantage delivered as-a-service on AWS, The Hertz Corporation can holistically
manage its complex, global inventory to ensure optimal customer service and financial performance and derive business-critical
insights across its organization at speed and scale. By comprehensively tracking and analyzing transaction data across its global
locations, Hertz is also able to create value-added programs that drive revenue and profitability, and result in technology savings.
Description

IT Shades
Engage & Enable
Partner Ecosystem Updates

IT Shades
Engage & Enable
Alteryx and HCL Technologies Announce Global Strategic Alliance to Accelerate
Analytics Automation and Digital Transformation for Global 2000 Enterprises
48
Alteryx, Inc. a leader in analytic process automation (APA), and HCL Technologies (HCL), a leading global technology company, announced a global strategic
alliance to help companies across the globe succeed in their analytics automation and digital transformation priorities. As part of this strategic engagement, HCL
has also been named an Alteryx Elite Alliance Partner. With HCL’s broad expertise in transforming IT and lines-of-business, the alliance will also accelerate
Alteryx usage in Amazon AWS and Microsoft Azure to meet customers’ hybrid cloud modernization needs and strengthen HCL’s portfolio of data science and
transformative analytics automation. In addition, HCL’s rapidly growing Digital and Analytics Services will accelerate the digital journey of knowledge workers
in the Global 2000 with Alteryx’s unique ease-of-use and unified analytics, data science and process automation capabilities. HCL and Alteryx’s collaboration on
customer transformation priorities began in 2020 and the success of the relationship paved the way to forming an Elite-level strategic alliance, which includes joint
go-to-market (GTM) activities globally, a scaled competency on Alteryx within HCL and HCL’s ability to act as a value-added reseller (VAR) of Alteryx solutions.
The alliance is driven by the large and growing market opportunity for enterprise-wide data analytics, data science and process automation. Some initial areas of
joint solution focus include citizen-led advanced analytics, data science, machine learning (ML) and artificial intelligence (AI) to drive initial quick wins and pave
the way for continuous innovation. Both HCL and Alteryx will focus on data-driven process automation and orchestration across distributed hybrid and multi-cloud
environments to help organizations accelerate value from data platform modernization initiatives. In addition, they will complete data and analytics automaton with
deep application expertise to deliver insights across business functions and industry sectors.
Description

IT Shades
Engage & Enable
Axway an inaugural member of AWS ISV Accelerate program
49
Axway a global leader in API Management, is building on its elite technology alliance with Amazon Web Services (AWS), joining
the AWS ISV Accelerate Program. AWS ISV Accelerate is a co-sell program for AWS Partners who provide software solutions that
run on or integrate with AWS. The program helps drive new business and accelerate sales cycles by connecting participating
independent software vendors with the AWS Sales organization. Participation in AWS ISV Accelerate shows that Axway has
demonstrated technical expertise on AWS as well as proven customer success. It also means Axway customers benefit from an
optimized solution, where Axway teams have direct access to AWS resources. A recent example of a successful Axway and AWS
shared customer is Datlas, an Italian business processing service provider that helps enterprises unlock the value of their data with
API-driven business-process outsourcing. Even during a challenging economic year for Italian companies, Datlas managed to grow
its business significantly. Datlas recently completed a jkproof-of-concept with Axway and AWS Fargate, a serverless compute engine
for containers that work with both Amazon Elastic Container Service (Amazon ECS) and Amazon Elastic Kubernetes Service
(Amazon EKS).
Description

IT Shades
Engage & Enable
National Bank of Bahrain (NBB) partners with Backbase to offer a
first-in-class digital onboarding experience
50
Bahrain’s leading local bankNational Bank of Bahrain (NBB) announced the launch of its new digital banking platform, built in partnership with
banking technology provider Backbase, to support with their digital transformation journey, empower its staff to further deliver improved customer
experience, and provide a seamless digital onboarding experience for retail customers. The partnership has enabled NBB to expand its retail banking
offering by providing an upgraded mobile experience to its customers and improving operational efficiency – all while enhancing its ability to innovate
at speed and scale. NBB’s new digital banking experience taps Backbase’s Engagement Banking platform – a comprehensive suite of pre-built
technology solutions allowing institutions to own and orchestrate every step of the customer journey – to create a new, modern mobile and online
banking journey for customers with personalisation at the centre. Key features NBB’s customers now enjoy including rapid, seamless onboarding – in
less than 6 minutes – as well as instantaneous access to a full suite of banking services, such as account management, opening new lines of credit and
debit card origination and others. Backbase’s Engagement Banking Platform allows NBB to rapidly deploy solutions across all their lines of business,
enabling faster innovation and allowing NBB to bring new products and services to market quickly and efficiently. NBB has also tapped partner Bring
Global to work alongside its development and management team to ensure the successful implementation of Backbase’s technology.
Description

IT Shades
Engage & Enable
BasisBank partners with Backbase to deliver hyper-personalized experiences
to Retail & SME customers
51
Leading Georgian bank BasisBank announces its partnership with banking technology provider Backbase to power its digital transformation
and deliver hyper-personalized experiences to Retail and SME customers. Backbase’s world-leading Engagement Banking platform will
enable BasisBank to expand its retail banking offering by providing unique mobile experiences to its customers – all while enhancing its
ability to innovate at speed and scale. BasisBank will be implementing Backbase’s Engagement Banking platform – a comprehensive suite of
pre-built technology solutions allowing institutions to own and orchestrate every step of the customer journey – to create a modern,
mobile-first banking experience that will enable it to tailor and personalise services for customers. Through the platform, customers will be
able to seamlessly onboard within a few clicks and have access to all their banking needs in one place. Already a strong player in the corporate
banking space, BasisBank expects the partnership with Backbase to facilitate a compelling, digital-first experience for retail customers, as
well. In addition to enhancing the customer experience, Backbase’s technology will help BasisBank break down business siloes and access
specialized technical expertise, in turn encouraging increased digital innovation and reducing the time to market with new solutions. The
modern architecture of the platform is the first step in BasisBank’s process of becoming a one-stop-shop for their customers’ financial needs.
Description

IT Shades
Engage & Enable
Tech CU Partners with Backbase to Digitally Transform the Credit Union
Member Experience
52
Tech CU, a leading credit union serving California’s technology community, announced that it has engaged
engagement banking technology provider Backbase to overhaul its members’ banking experience and implement a
brand-new digital transformation strategy. The partnership will give Tech CU the ability to facilitate instantaneous
software updates to minimize the time and cost associated with upgrades, all while leveraging Backbase’s specialized
technical expertise to develop, deploy and optimize new solutions. The partnership affirms Tech CU’s commitment to
optimize its members’ digital banking journeys, enabling it to spearhead a more user-friendly, enhanced online
experience. The Backbase platform enables Tech CU to streamline its entire banking technology infrastructure,
breaking down internal business line siloes and reducing the number of vendors required to maintain its systems,
ultimately resulting in Tech CU orchestrating an enhanced, seamless member banking experience.
Description

IT Shades
Engage & Enable
Databricks cozies up to Google Cloud with BigQuery integration and first-ever
container support
53
Data analytics unicorn Databricks Inc. and Google LLC’s cloud unit announced a partnership that will integrate Databricks’ distributed query platform with Google’s BigQuery data
warehouse. The partnership will leverage the Google Kubernetes Engine to enable Databricks to work in a containerized cloud environment for the first time. Databricks users will be
able to create a “lakehouse” – the company’s term for a hybrid data lake and data warehouse — that can be used for data engineering, data science, machine learning and analytics
simultaneously on Google Cloud’s network. Databricks, which announced a massive $1 billion funding round two weeks ago, already has partnerships with cloud giants Amazon Web
Services Inc. and Microsoft Corp. It has made a point of working with each partner to leverage the advantages of its platform. In the case of Google, the focus is on machine learning
and deep learning tools and Google’s authorship of Kubernetes, an orchestrator for the portable and integrated software wrappers called containers. The arrangement will enable
customers of both companies to provision the Databricks platform rapidly from the Google Cloud Marketplace with simplified procurement and provisioning, elastic scalability and
pricing, unified billing, single-sign-on security and data protection controls that Databricks said are appropriate for the most highly regulated industries. BigQuery integration lets
customers extend their existing lakehouse capabilities to include Google Cloud-native services and use Google BigQuery for analytics. Customers can also leverage Google’s extensive
machine learning and deep learning libraries to build artificial intelligence models that span data lakes, data warehouses and multiple business intelligence tools. The companies will
provide pre-built connectors between Databricks and BigQuery, Google Cloud storage and Pub/Sub real-time message service. The integration will also enable data workflows created
in Databricks to be trained with Google’s AI Platform data science and machine learning services and deployed with the cloud vendor’s AI Platform Prediction model hosting.
Databricks also said it will support the Google Kubernetes Engine, a secure, managed Kubernetes service, enabling Databricks to use the cloud provider’s managed services for
security, network policy and compute as well as to speed the release of new features.
Description

IT Shades
Engage & Enable
Smart Communications Adds Two-way Messaging and Orchestration
Capabilities Using imiconnect
54
Smart CommunicationsTM, the only provider of a customer conversations management platform, and global cloud communications
software and solutions provider, IMImobile PLC,, announced they have signed a strategic partnership that will bring two-way
message orchestration capabilities to Smart Communications customers. As a result of this new partnership, Smart Communications
customers will be able to more effectively coordinate communications across multiple channels, including SMS, WhatsApp, and
push notifications. Additionally, they will be assured that these communications and related customer data are kept safe and secure
via imimobile’s enterprise grade monitoring and security. imimobile’s platform, imiconnect extends Smart Communications’existing
capabilities by providing the ability to orchestrate two-way consumer communications across multiple digital channels. Smart
Communications’ enterprise clients will be able to engage with their customers in real time, to facilitate new customer onboarding,
manage appointments, claims correspondence, and interactive self-service all over their preferred messaging channel. imiconnect
automates and orchestrates customer interactions centrally while saving time and reducing costs for enterprises.
Description

IT Shades
Engage & Enable
Invoca Announces New Features to Visualize Conversation Data and Improve
Sales Performance
55
Invoca, the leader in conversation intelligence for revenue teams, announced the release of a new data visualization
dashboard, Conversation Review call transcript interface, and a new partnership with leading contact center platform provider
Five9 to enable revenue teams to get the most value from conversation intelligence. These enhancements provide new ways
that data from customer conversations can be visualized, analyzed, and automated to accelerate revenue and create better
experiences for customers, whether they are interacting with companies digitally, human-to-human, or both. Invoca also
announced a new partnership with leading cloud contact center provider Five9 that improves customer experiences by
enabling agents to offer more personalized sales interactions and dynamic call routing that reduces friction in the buying
journey. By integrating data from the digital experience — like specific product interest or buying intent — with Five9,
businesses can immediately route calls to the best-equipped sales or support agent and inform the agents of the customer’s
intent. This enables more efficient and personalized call handling, leading to improved customer experiences and close rates.
Description

IT Shades
Engage & Enable
Tata Power Delhi Distribution Limited Collaborates with OpenText to Enable a
Remote Workforce and Empower Consumers During the Pandemic
56
OpenText™ announced that Tata Power Delhi Distribution Limited (Tata Power-DDL), a leading power utility serving a populace of 7
million in North Delhi, India’s national capital, has implemented OpenText™ Documentum™ as part of their digital transformation
journey and response to COVID-19. With help from Documentum, Tata Power-DDL was able to automate complex, information-centric
processes, maintain productivity and keep critical business moving forward during the pandemic. Tata Power-DDL is a joint venture
between Tata Power, India’s largest integrated power company, and the Government of NCT of Delhi. When the pandemic struck
approximately 70% of their employees shifted to remote work. The company needed to ensure employees, customers, regulators and
external stakeholders retained access to mission-critical content and business processes. With Documentum, Tata Power-DDL was able
to keep critical users connected and working to provide power to customers, including hospitals, essential utilities like water supply, and
pharmacies and laboratories on the front lines of the pandemic. Leveraging Documentum’s ability to integrate with key business
applications, Tata Power-DDL was also able to help customers by implementing digital self-service payment options so they could easily
view and pay their bills on time via the web, SMS and apps such as WhatsApp and Paytm.
Description

T Bytes Digital customer experience

T Bytes Digital customer experience

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