Infosys falling apart

1. Infosys
Business confidence plummets, employee morale suffering !
December 2011

2. Index
• Analyst Predicts – Infy :Slowing down
while others grow. All not well?
• Employee moral : Employee moral to
new lows akin its “iRace” crisis

3. Forrester predicts : Confidence plummets
from + 10%(2010) to -4 %(2011)
2011 2010
Forrsights Survey 2011 vs 2010 (Projections for Infosys) :
Drastic reduction in projections for Infosys. Loss in terms of % highest among
Indian IT companies.

4. Citi Bank CIO predicts the same ! Leading
indicators to larger issues plaguing Infy
1. IT vendors did a good job of maintaining or increasing wallet share in 3Q
2. Infosys only Indian IT firm showing a downward trend
Citi 3Q11 CIO Survey : Over 200 CIO’s interviews
Infosys shows the largest decrease in share of wallet in Q3.

5. Were Q2 numbers a flash in the pan?
http://timesofindia.indiatimes.com/city/mumbai/Infosys-will-be-hit-most-by-cut-in-client-budget-
spend/articleshow/11065499.cms

6. Well the CEO agrees  ; no answer of the
question what is amiss?
http://articles.economictimes.indiatimes.com/2011-11-
23/news/30433363_1_shibulal-margins-refiners-and-other-
companies

7. Deutche Bank: Answers why ?
Infosys - best delivery but complacency and
extreme risk aversion limit business
opportunities
• Infosys has arguably the best delivery quality among offshore vendors. Moreover, most
customers we interviewed consider Infosys’ delivery quality to be at par with its tier 1
American and European counterparts.
• Customers complain that Infosys is extremely difficult when negotiating
the commercial terms of a contract. In addition, almost 22% of the customers we
interviewed noted that they have not sought Infosys’ service or have not been
approached by the vendor in the past.
• Infosys is faced with some significant challenges/drawbacks
that it needs to overcome in order to gain market share in continental Europe.
Deutsche Bank Markets Research (Indian IT Services) : search

8. Lack of ideas? Infy Strategy 1: Flog the
employees to get back on track
http://economictimes.indiatimes.com/tech/ites/infosys-shortens-employees-two-weekends-to-meet-
revenue-growth-target/articleshow/11087519.cms

9. Analyst’s React: where is the NRN
leadership and Nandan’s charisma?
Sudin Apte - Advisory
firm Offshore Insights :
The move may be intended to improve
capacity utilisation in a tough environment.
His organisation met nearly 300 clients of
software services firms and came away with
the impression that IT budgets in 2012-13
would shrink.
Viju K George - J P Morgan Analyst : Infosys
risks annoying employees by asking them to
sacrifice some Saturdays. There is also the
aspect of staff humor and mood that needs
managing. Infosys' quarterly annualised
attrition should be a keenly-watched indicator
in current and coming quarters,

10. Social Buzz: Employees don’t like it a bit
Negative Reaction in Social Media on Infosys move to
introduce Extra Weekend Work

11. Should help increase attrition ? And you
thought Infy was in people business
Negative Reaction from Infosys employees and public opinion
on Media Sites on Infosys move to introduce Extra Weekend
Work

12. Thank You