Fanie Hendriksz (BPharm NWU)
Managing Director – Right ePharmacy
Improving patient healthcare
outcomes through innovative
technology

• Pioneering innovative, patient centric solutions since
2016.
• At Right ePharmacy we innovate products and
services for the public health care system to get
medicine to more patients, on their time and their
terms, thus relieving the burden on pharmacists and
nurses across Africa - leaving them more time to
consult and care.
• Pioneering path finders, to create patient data for the
benefit of all the patients we serve.
Who we are

Healthcare Challenges: Public Sector
High Demand Shortage of
Pharmaceutical
Services
Medicine
Availability
Manual Patient
Information Records
Overburdened
Facilities
Patient
Experience
Negative Economic
Impact
Negative Impact
on Adherence
Poor Healthcare
Outcomes
Limited
Infrastructure

Regulated
Environment
Innovation Costs/
Funding
Change Management Skills Transfer Duration/Project Time
Innovation Readiness
Sustainability
Integration
Bureaucracy
Innovation Challenges: Public Sector
Innovation = Opportunity
(Not a threat)

Total Number of Dispenses
3 576 068
Total Number of Items Dispensed
14 124 851
Robotic Dispensing Systems (RDS)
55-65%
increase in
output
generation
DATA
Themba Lethu Clinic ∙ Steve Biko Academic Hospital ∙ Helen Joseph Hospital
In public
health

Live
Counselling
(via Cloud)
Dispensing
on point
Pharmacy Dispensing Unit/
ATM Pharmacy
Total Number of Dispenses
729 686
Total Number of Items Dispensed
1 339 163
96%
adherence
Pilot Study
Alex Plaza (Alexandra) ∙ Ndofaya Mall (Soweto) ∙ Bara Mall (Soweto) ∙ Bambanani Mall (Diepsloot) ∙ Twin City Mangaung
In public
health

Central Dispensing Unit
Total Number of Dispenses
147 684
Total Number of Items Dispensed
524 360
Zambia South Africa Lesotho
Patient
adherence
monitoring
Process
efficiency
Supply
chain
leveraging

Pharmaceutical Electronic Smart Lockers
Total Number of Parcels Collected
355 209
Total Number of Prescriptions Collected
710 418
South Africa Botswana Lesotho Eswatini
95%
collection
success
24/7
accessibility
Remote
managing
of patient, logistics &
hardware

We are Operational in South Africa,
Zambia, Lesotho, Botswana and
Eswatini (Pending: Nigeria, France, Greece, Namibia, Zimbabwe & Seychelles)
Right ePharmacy has a variety of products and service offerings
that are currently operational in:
• South Africa
- Gauteng
- Free State
- Mpumalanga
- Limpopo
- Western Cape
• Zambia - Ndola
• Lesotho – Maseru and surrounding
• Botswana - Jwaneng & Gaborone
• Eswatini - Manzini
• Nigeria, France, Greece, Namibia, Zimbabwe & Seychelles (Pending)

Impact Report
& Awards
Total Number of Dispenses
5 163 856
Total Number of Items Dispensed
16 698 792
Total Number of Unique Patients Served
554 225
Total Number of Collections
4 336 767
Awards
2014 -2022
x 3 Awards
x 1 Award
x 1 Award
x 1 Award, 2x Finalists
x 1 International
Award

Key Partner Collaborations & Integrations

“Without Innovation and Collaboration,
We Cannot Advance Healthcare in Africa”
Right ePharmacy