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unite and deliver effective support for countries




      Coordinating Knowledge
   Management Across the UN and
            Enhancing
           Collaboration

Ian Thorpe
Team Leader, Knowledge Management, UN DOCO
unite and deliver effective support for countries
unite and deliver effective support for countries




   A brief history of interagency KM…
• UNDG Working group on knowledge
  management (2004-2007)
• JIU report 2008
• UNDG KM mapping 2010
• UNDG knowledge fairs 2010
• DOCO KM team created 2011
unite and deliver effective support for countries




    UNDG Key Outcomes 2010-2012
• Outcome 1: Accelerated national
  achievement of MDGs/IADGs and treaty
  obligations
• Outcome 2: Strengthened UN coherence and
  coordination at the country level
• Outcome 3: UN Development System More
  Effectively Deploys Knowledge and Know-
  how
unite and deliver effective support for countries




                KM in DOCO
• New (small) unit created in 2011
• Main responsibility for managing knowledge
  around UN coordination
• Strong emphasis on data, information, results
• Many basic IM/KM systems not yet in place
• No formal DOCO responsibility or UN
  working mechanism for UNDG/UN wide KM
unite and deliver effective support for countries




          DOCO KM priorities in 2012
• Revised reporting system on UNDG and UNCT progress,
  especially on co-ordination and UN reform
• Deployment of a common UNDG expert roster system
• Redesign of UNDG website, information base and tools
• Revitalize Coordination Practice Network (CPN) and other
  networks
• Documenting and sharing case studies, innovations, lessons
  learned and good practice “what works in co-ordination”
• General support for UNDG working mechanisms
• Improving internal KM within DOCO (mainly document
  management)
unite and deliver effective support for countries




            UNDG Workstreams
• UNDAF/Common Country Programming
• Common Services and Harmonized Business
  Practices
• Joint Communication
• Common Premises
• Joint Resource Mobilization/Common budgetary
  framework
• Organizational change – leadership, structure,
  skills, culture
unite and deliver effective support for countries




          UNDG “Normative Areas”
•   Post-Crisis Transition
•   Delivering as One
•   Aid Effectiveness
•   Human Rights Mainstreaming
•   Gender Mainstreaming
unite and deliver effective support for countries




       Not current DOCO priorities!
• Support in KM to UN country teams (internal
  or external)
• Co-ordination or harmonization of KM work
  across UN system
• KM around substantive programme areas
  (who does/should do this ?)
unite and deliver effective support for countries




     Informal Interagency Interaction
• KM focal points network
• “KM within the United Nations” Teamworks
  space
• UN KM Yammer
• Ad-hoc partnerships and joint initiatives
unite and deliver effective support for countries




        Challenges to inter-agency KM
•   Lack of common vision on role of KM in UN
•   Weak inter-agency sharing and collaboration
•   No-one with formal coordinating role in KM
•   Capacity gaps
•   Diverse approaches
•   Platform competition
•   Creating our own knowledge silos
unite and deliver effective support for countries




      Prusak’s three ages of knowledge
                management
• Information/Knowledge repositories
• Individual knowledge
• Collective knowledge

Are we stuck in the information age?
unite and deliver effective support for countries
unite and deliver effective support for countries




4 knowledge roles
unite and deliver effective support for countries




Knowledge enablers
unite and deliver effective support for countries




Moving into the era of collective knowledge?

• UN as a knowledge convener and platform
  provider
• Greater openness and external/service focus
• Inter-operability of approaches and systems
• Knowledge as capability not repository
• Focus on developing knowledge capacity of
  partners
unite and deliver effective support for countries




           Discussion questions
• How can we ensure the knowledge
  generated from MDG-F can be put to use in
  the UN?
• How can we foster greater cross-UN
  collaboration on KM?
• How can we maintain and build on the
  networks you have developed?
• What is the catalytic role MDG-F and you as
  individuals can play?
unite and deliver effective support for countries




  Coordinating Knowledge Management
     Across the UN and Enhancing
             Collaboration
                    Thank you!
Ian Thorpe
Team Leader, Knowledge Management, UN DOCO
unite and deliver effective support for countries




                     Resources
• UNDG website: http://undg.org
• UNDG toolkit: http://toolkit.undg.org
• “KM within the UN” teamworks:
  https://one.unteamworks.org/node/63792
• UN KM Yammer:
  https://www.yammer.com/unknowledgemanage
  ment/
• Knowledge Sharing toolkit: http://kstoolkit.org/

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Presentation to MDG-F KM focal points meeting

  • 1. unite and deliver effective support for countries Coordinating Knowledge Management Across the UN and Enhancing Collaboration Ian Thorpe Team Leader, Knowledge Management, UN DOCO
  • 2. unite and deliver effective support for countries
  • 3. unite and deliver effective support for countries A brief history of interagency KM… • UNDG Working group on knowledge management (2004-2007) • JIU report 2008 • UNDG KM mapping 2010 • UNDG knowledge fairs 2010 • DOCO KM team created 2011
  • 4. unite and deliver effective support for countries UNDG Key Outcomes 2010-2012 • Outcome 1: Accelerated national achievement of MDGs/IADGs and treaty obligations • Outcome 2: Strengthened UN coherence and coordination at the country level • Outcome 3: UN Development System More Effectively Deploys Knowledge and Know- how
  • 5. unite and deliver effective support for countries KM in DOCO • New (small) unit created in 2011 • Main responsibility for managing knowledge around UN coordination • Strong emphasis on data, information, results • Many basic IM/KM systems not yet in place • No formal DOCO responsibility or UN working mechanism for UNDG/UN wide KM
  • 6. unite and deliver effective support for countries DOCO KM priorities in 2012 • Revised reporting system on UNDG and UNCT progress, especially on co-ordination and UN reform • Deployment of a common UNDG expert roster system • Redesign of UNDG website, information base and tools • Revitalize Coordination Practice Network (CPN) and other networks • Documenting and sharing case studies, innovations, lessons learned and good practice “what works in co-ordination” • General support for UNDG working mechanisms • Improving internal KM within DOCO (mainly document management)
  • 7. unite and deliver effective support for countries UNDG Workstreams • UNDAF/Common Country Programming • Common Services and Harmonized Business Practices • Joint Communication • Common Premises • Joint Resource Mobilization/Common budgetary framework • Organizational change – leadership, structure, skills, culture
  • 8. unite and deliver effective support for countries UNDG “Normative Areas” • Post-Crisis Transition • Delivering as One • Aid Effectiveness • Human Rights Mainstreaming • Gender Mainstreaming
  • 9. unite and deliver effective support for countries Not current DOCO priorities! • Support in KM to UN country teams (internal or external) • Co-ordination or harmonization of KM work across UN system • KM around substantive programme areas (who does/should do this ?)
  • 10. unite and deliver effective support for countries Informal Interagency Interaction • KM focal points network • “KM within the United Nations” Teamworks space • UN KM Yammer • Ad-hoc partnerships and joint initiatives
  • 11. unite and deliver effective support for countries Challenges to inter-agency KM • Lack of common vision on role of KM in UN • Weak inter-agency sharing and collaboration • No-one with formal coordinating role in KM • Capacity gaps • Diverse approaches • Platform competition • Creating our own knowledge silos
  • 12. unite and deliver effective support for countries Prusak’s three ages of knowledge management • Information/Knowledge repositories • Individual knowledge • Collective knowledge Are we stuck in the information age?
  • 13. unite and deliver effective support for countries
  • 14. unite and deliver effective support for countries 4 knowledge roles
  • 15. unite and deliver effective support for countries Knowledge enablers
  • 16. unite and deliver effective support for countries Moving into the era of collective knowledge? • UN as a knowledge convener and platform provider • Greater openness and external/service focus • Inter-operability of approaches and systems • Knowledge as capability not repository • Focus on developing knowledge capacity of partners
  • 17. unite and deliver effective support for countries Discussion questions • How can we ensure the knowledge generated from MDG-F can be put to use in the UN? • How can we foster greater cross-UN collaboration on KM? • How can we maintain and build on the networks you have developed? • What is the catalytic role MDG-F and you as individuals can play?
  • 18. unite and deliver effective support for countries Coordinating Knowledge Management Across the UN and Enhancing Collaboration Thank you! Ian Thorpe Team Leader, Knowledge Management, UN DOCO
  • 19. unite and deliver effective support for countries Resources • UNDG website: http://undg.org • UNDG toolkit: http://toolkit.undg.org • “KM within the UN” teamworks: https://one.unteamworks.org/node/63792 • UN KM Yammer: https://www.yammer.com/unknowledgemanage ment/ • Knowledge Sharing toolkit: http://kstoolkit.org/