This was a presentation I gave at WordCamp Detroit 2019 on May 18th, 2019.

1. May 18th, 2019
Managing Client
Expectations

2. Bonsoir!
I’m Anthony Montalbano

3. Co-founded
in 2012

4. MY
INTENTION

5. MANAGE /ˈmanij/
EXPECTATION /ˌekspekˈtāSH(ə)n/

6. MANAGING CLIENT EXPECTATIONS

7. CollaborationOrganization Communication
Managing Expectations is

8. The single biggest problem in
communication is the illusion
that it has taken place.
“

9. TWO
REALITIES

10. What you think
they want
What the
client wants

11. What you think
they want
What the
client wants

12. EXPLAIN HOW TO
WORK TOGETHER.1

13. Explain how to
work together.

14. DON’T RESPOND
RIGHT AWAY.2

15. Don’t respond
right away.

16. 3 WRITE IT
DOWN.

17. Write it down.

18. ADDRESS RISKS
AND CONCERNS.4

19. Address risks and
concerns.

20. 5 DO STATUS
UPDATES OFTEN.

21. Do status
updates often.

22. 6 CONFIRM
ASSUMPTIONS.

23. Confirm
assumptions.

24. “I DON’T
KNOW” IS
OKAY TO SAY.
7

25. “I don’t know” is
okay to say.

26. WITH
Work with your
clients, not for them.

27. What you think
they want
What the
client wants

28. What you think
they want
What the
client wants

29. Don’t meet
expectations,
exceed them.

30. Any questions?
¡Muchas
Gracias!