ISSIP Speaker Series Event (Jan 11, 2023) - https://issip.org Adam Tacy - https://www.linkedin.com/in/adamtacy/ Progress Economy - URL: http://theprogresseconomy.com YouTube - https://youtu.be/u1aF-HP6xiE

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The Progress Economy
ISSIP
11th January 2023
Adam Tacy

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Progress Offered
Progress
Helpers
Offer
Informs
through relational interactions
Updated by
Progress
Seeker
Seek
Progress Sought
Externalities
© A. Tacy
WHAT
IS
PROGRESS
Integrates
with Helper’s Service Mix to
Integrates
with Seeker’s resources to
Make Progress
• Employees
• Systems
• Physical Resources
• Goods
Progress Helper’s resources
offered in a Progress Resource Mix,
comprising varying levels of:
Value Co-creation
Value-in-use
Seen as Can lead to
Value
Co-destruction
HOW
IS
PROGRESS
MADE
WHO
DETERMIES
Determines
phenomenologically
Informs
through relational interactions
• Time
• Knowledge
Seeker’s resources,
Typically:
progress: moving, over time, to a more desired state

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Innovation is creating something new
that adds value

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What is value?
Deep down it’s about value

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What is value?
Value-in-exchange Value-in-use
Deep down it’s about value

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What is value?
Value-in-exchange Value-in-use
Progress
moving over time to a more desirable state
Deep down it’s about value
progress potential: seeker’s view of remaining progress that can be made from a specific point
progress achieved: seeker’s view of progress that has been made by a point in progress attempt

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A progress proposition is an offer by an entity/ecosystem – progress helper - to help progress
seekers make progress in a specific aspect of their life (progress offered)
It is a process, made up of a series of activities, that:
The progress resource mix includes varying amounts (including none) of:
PROGRESS PROPOSITION
Source: Inspired by Grönroos, C (2000) “Service Management and Marketing: A Customer Relationship Management Approach”
service
mix
systems of the progress helper
physical resources of the progress helper
employees of the progress helper
goods of the progress helper
Either party may terminate a progress attempt at anytime (usually due to feeling lack of progress).
Though this is overwhelmingly a progress seeker’s decision.
activities
normally take place – but don’t have to – as attempts to integrate seeker’s resources and resources
of the helper (offered in the form of a progress resource mix)
may be tangible or intangible
are often proposed by the helper

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Six Progress Hurdles

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Discussion / any questions?