The document discusses a methodology workshop for developing ISPs. The objectives are to provide knowledge on designing, managing and facilitating the provision of ICT strategic planning and development in organizations. It also aims to develop ICT strategic planning skills using specific methodologies. The agenda covers preparation of concept papers, analysis, strategy formulation, implementation strategy, ICT project management, implementation and the ISP roadmap. The activities involve conducting business and ICT assessments, identifying gaps, developing vision, mission, strategic thrusts, scenarios and strategies to formulate the ICT strategic plan.

1. BENGKEL METODOLOGI PEMBANGUNAN ISP Anjuran: INTAN dan MAMPU 8-12 Februari 2010

2. OBJEKTIF BENGKEL Memberipengetahuanuntukmerancang, mengurusdanmemudahcaraurusanpenyediaanperancangansertapembangunanpelanstrategik ICT diorganisasimasing-masing; Memberikemahirandalammembangunkanpelanstrategik ICT denganmenggunakanmetodologikhusus.

3. AGENDA

4. PENYEDIAAN KERTAS CADANGAN

5. ANALYSIS STRATEGY FORMULATION M E T H O D O L O G Y Implementation Strategy Business & ICT Assessment SintesisVission, Mission & Strategic Thrust ICT Vission & Mission Business Scenario Business Vission & Mission Business Strategic Thrust ICT Scenario ICT Strategic Thrust ICT Initiative Implementation Plan Issue, Challenge & Oppurtinity Gap & Expectation ICT PROJECT MANAGEMENT Kick-Off Project Write up an ISP Document Proposal Paper PROJECT IMPLEMENTATION ICT Strategy Direction Report Action Plan Interim Report ISP Document ISP ROADMAP ICT PROGRAMME ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure ACTION PLAN ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure

6. Project Management: Project Initiation Leadership Intent (Letter or Stated) Prepare Initial Proposal Initial Proposal Personal discussion with CIO & CEO ISP Presentation to Management (Includes Proposal) Ensure Top Management Buy-In (Strategic Intent) ISP Presentation Material (Including Proposal) K-sharing Session (other ISP-related areas) e.g. MSC; EG; KM; etc CEO Endorsement

8. Latar Belakang

9. Skop Projek

11. Serahan Projek

12. Anggaran Kos

14. Project Management: Project Timeline SAMPLE

15. Project Management: Costing/Budget SAMPLE

16. PENYEDIAAN KERTAS CADANGAN AKTIVITI (1) Peserta ditugaskan: Menyediakan Kertas Cadangan Pembangunan ISP Agensi yang dilengkapi dengan maklumat berikut: Latar Belakang * Skop Struktur Projek Jadual Perancangan Projek Kos Nota: Contoh Kertas Cadangan Bertanda * adalah optional

17. PERBINCANGAN KUMPULAN

18. PEMBENTANGAN

19. PERINGKAT 1 ANALISIS PERSEKITARAN BISNES DAN ICT

20. ANALYSIS STRATEGY FORMULATION M E T H O D O L O G Y Implementation Strategy Business & ICT Assessment SintesisVission, Mission & Strategic Thrust ICT Vission & Mission Business Scenario Business Vission & Mission Business Strategic Thrust ICT Scenario ICT Strategic Thrust ICT Initiative Implementation Plan Issue, Challenge & Oppurtinity Gap & Expectation ICT PROJECT MANAGEMENT Kick-Off Project Write up an ISP Document Proposal Paper PROJECT IMPLEMENTATION ICT Strategy Direction Report Action Plan Interim Report ISP Document ISP Methodology: Analysis ICT PROGRAMME ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure ACTION PLAN ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure

21. Scenario Analysis Organization’s Business Process Analyze Current & Future Broad Business Scenario & Strategies i.e. Vision Mission Strategic Thrusts Future Leadership & Stakeholder Aspiration Interviews SWOT; PESTELS Customer; Market; Partner/ Competition Surveys Documents Gathered: National Business Plan; National IT Strategy; PS ISP; Organization’s existing Business & ISP Other Reports Analyze Current Broad IT Scenario & Strategies i.e. V, M, ST Change Readiness Strategic Assessment Determine Business Gaps & IT Opportunities McKinsey’s 7 S, Blue Ocean Analysis & Finding Determine IT Gaps & IT Opportunities

22. Analysis: Business Assessment

24. Economic - commerce & trade

25. Social - education; health; housing

26. Technology - ICT; transportation

27. Ecology - nature

28. Legal - law & order

29. Security – safety

30. Use MCCP

31. Market

32. Customer – Stakeholder & Client

33. Competition

35. New technologies for ecology, social & economy

36. New international relationships/ policies

37. New business trends

38. Export of new products & services

39. Lack technology transfer

40. Communication

41. Cost of new technology

42. Resistance to change

43. Market liberalization

44. Foreign expertise dominance

45. Security

46. Foreign intervention

48. Structure - Agency HR policies

49. Style - management control

50. Strategy - programs

51. Shared values - agreed mission & strategies

52. Staff - profiles

53. Skills – competenciesPeople-Process-Technology

54. Analysis: ICT Assessment Organization’s Business Process Analyze Current & Future Broad Business Scenario & Strategies i.e. Vision Mission Strategic Thrusts Future Leadership & Stakeholder Aspiration Interviews SWOT; PESTELS Customer; Market; Partner/ Competition Surveys Documents Gathered: National Business Plan; National IT Strategy; PS ISP; Organization’s existing Business & ISP Other Reports Analyze Current Broad IT Scenario & Strategies i.e. V, M, ST Change Readiness Strategic Assessment Determine Business Gaps & IT Opportunities McKinsey’s 7 S, Blue Ocean Analysis & Finding Determine IT Gaps & IT Opportunities

56. Type of Assessment:

57. ICT Resources & Knowledge/Skills (for whole agency)

58. Strategize Assessment – are you implementing ICT strategically? Applications, Infrastructure & Database Assessment

59. User Satisfaction Assessment

60. Change Readiness: Change Management Assessment

61. Change agent

62. Support change

63. Resistance to change

64. Gaps & Opportunities Identification

65. SWOT; PESTELS; 7s

67. Analyzing Current Infrastructure – Gap Analysis SAMPLE

70. Sistem Pengkodan Berkomputer

71. JP Data Warehouse

72. Performance Management

74. Central Systems (DBMS, Servers Upgrade, Server Farm Design and Implementation, Storage Systems, Mainframe Migration and Consolidation, Enterprise-Grade Enterprise Management System)

75. Security (Security Posture Assessment, DOSM Security Framework vis-à-vis MYMIS, Virus Mitigation Strategy, SPAM Management, PKI Implementation)

76. Network (DHCP implementation, Controlled Wireless Network Implementation, DOSM LAN upgrade, STATS*NET upgrade and coverage expansion to district office, SLA Enforcement, Enterprise Network Management System, common network infrastructure for data collection and dissemination)

77. Business Continuity PlanSAMPLE

79. Mengenalpastipersekitaranbisnesdan ICT denganmenggunakananalisis SWOT;

81. TempletAnalisis SWOT;

82. TempletAnalisisJurang;

84. PERBINCANGAN KUMPULAN

85. PEMBENTANGAN

86. PERINGKAT 2MEMBANGUNKAN STRATEGI ICT

87. ANALYSIS STRATEGY FORMULATION M E T H O D O L O G Y Implementation Strategy Business & ICT Assessment SintesisVission, Mission & Strategic Thrust ICT Vission & Mission Business Scenario Business Vission & Mission Business Strategic Thrust ICT Scenario ICT Strategic Thrust ICT Initiative Implementation Plan Issue, Challenge & Oppurtinity Gap & Expectation ICT PROJECT MANAGEMENT Kick-Off Project Write up an ISP Document Proposal Paper PROJECT IMPLEMENTATION ICT Strategy Direction Report Action Plan Interim Report ISP Document ISP Methodology: Strategy ICT PROGRAMME ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure ACTION PLAN ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure

88. Developing an ICT Strategy High Level Strategizing Workshop Determine IT Vision & Mission Analysis & Finding Determine IT Strategic Initiatives & Targets Determine IT Strategic Thrusts Identify IT Gaps & IT Opportunities Identify Program, Set Roadmap & Targets Workshop (Preliminary ISP) Report Management Endorsement

89. VISION

90. Strategizing: Vision Principles in Developing Vision IDENTITY Role Direction Motivational Competitive VISION

91. Strategizing: Vision WHAT ARE THE VIEWS OF ICT TO THE BIGGER GOALS? ENABLING? DEPENDENT? UTILITY? STRATEGIC TACTICAL OPERATIONAL IT VISION ADVANCED TECHNOLOGY COMPETITORS REGION NATION WHAT ICT IDENTITIES ARE RELATED TO? 35 ICT VISION SUPPORTS BUSINESS VISION

93. Menjadi Sebuah Jabatan Yang Lebih Efektif Dan Efisien Melalui Pembudayaan ICT Menjelang Tahun 2013.

94. Peneraju Kecemerlangan Penyampaian Perkhidmatan Kerajaan Negeri Berteraskan ICT.

95. Peneraju Perkhidmatan Perpustakaan Ke Arah Masyarakat Bermaklumat Melalui ICTICT VISION SUPPORTS BUSINESS VISION

96. MISSION

97. Strategizing: Mission Principles in Developing Mission PRINCIPLES Strategy Value Behaviour / Standards MISSION REASON FOR EXISTENCE ICT MISSION SUPPORTS BUSINESS MISSION

99. Mewujudkan Pangkalan Data Hal Ehwal Islam Dan Jaringan Maklumat Bersepadu Sebagai Pemangkin Pembangunan Ummah Yang Lebih Efektif.

100. Memperkasa perkhidmatan dan perkongsian maklumat Jabatan melalui peningkatan infrastruktur serta aplikasi ICT.

101. Memperkasakan Infrastruktur dan Aplikasi ICT dalam Meningkatkan Kecekapan Sistem Penyampaian Perkhidmatan.SAMPLE ICT MISSION SUPPORTS BUSINESS MISSION

102. STRATEGIC THRUST

103. Strategizing: Strategic Thrusts Strategic Values Unique to Organization Competitive Broad Strategies Integrated Comprehensive ICT STRATEGIC THRUSTS SUPPORTS BUSINESS STRATEGIC THRUSTS

104. Strategizing: Strategic Thrusts EXTERNAL (Customer, Market) Normalization Approach TECHNOLOGY (Application, Infrastructure & innovation) PEOPLE (Human Resource) PROCESSES (Governance, Procedure, Policy)

105. Strategizing: Strategic Thrusts ST 1: PENGUKUHAN INFRASTRUKTUR YANG SELAMAT, PANTAS DAN STABIL keberkesanan keselamatan infrastruktur kesinambungan perkhidmatan ICT SAMPLE keupayaan dan ketersediaan infrastruktur teknologi terkini ST 2: PEMBANGUNAN DAN PEMANTAPAN APLIKASI SECARA BERSEPADU DAN BERKESAN Pengurusan pengetahuan Mewujudkan aplikasi baru dan bersepadu Repositori maklumat dan data warehouse Perkongsian pintar Menambahbaik aplikasi sedia ada yang berimpak tinggi ST 3: PENGUKUHAN KOMITMEN PENGURUSAN DAN PEMBUDAYAAN ICT DALAM PENYAMPAIAN PERKHIDMATAN Penggunaan sumber optimum Kolaborasi antara agensi Organisasi pembelajaran Pengurusan latihan bersepadu Kawalan dan audit Penghayatan budaya kerja Pelan latihan ST 4: PEMANTAPAN TADBIR URUS ICT NEGERI Penstrukturan Organisasi ICT Dasar baru Dasar dan polisi Semakan dasar dan polisi sedia ada

106. Strategizing: ICT Strategic Framework VISION As the strategic enabler in healthcare services SAMPLE MISSION To create healthy citizens by integrating and enhancing the usage and capabilities of ICT in healthcare delivery ICT to facilitate HEALTHCARE PERFORMANCE i.e. health decisions and services by providing a systemic health knowledge and information ICT to increase HEALTHCARE CAPACITY by providing comprehensive data, knowledge and infrastructure support K-based people involvement in healthcare Putting high priority in systems performance and integration Building a culture of R&D and innovation Enhancing healthcare enabling environment of “hard” and “soft” infrastructure Advisory Training Applications Development Procurement of IT Facilities Implementation of IT Projects BTMK Functions Objectives Strategic Thrusts

107. PERINGKAT 2 AKTIVITI (3) Pesertaditugaskan: MembentukVisidanMisi ICT; MembentukTerasStrategik ICT danObjektifdenganmenggunakantemplet yang disediakan. Nota: TempletVisidanMisi ICT; TempletNormalisation; ContohNormalisation.

108. PERBINCANGAN KUMPULAN

109. PEMBENTANGAN

110. PERINGKAT 3MEMBANGUNKAN PELAN TINDAKAN ICT

111. ANALYSIS STRATEGY FORMULATION M E T H O D O L O G Y Implementation Strategy Business & ICT Assessment SintesisVission, Mission & Strategic Thrust ICT Vission & Mission Business Scenario Business Vission & Mission Business Strategic Thrust ICT Scenario ICT Strategic Thrust ICT Initiative Implementation Plan Issue, Challenge & Oppurtinity Gap & Expectation ICT PROJECT MANAGEMENT Kick-Off Project Write up an ISP Document Proposal Paper PROJECT IMPLEMENTATION ICT Strategy Direction Report Action Plan Interim Report ISP Document ISP Methodology: Formulation ICT PROGRAMME ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure ACTION PLAN ICT Application ICT Governance Change Management R&D Innovation Human Resource ICT Infrastructure

113. High level/Strategic level

114. Cth: Pengukuhan dan Pembudayaan ICT di Kalangan Warga Kerja

115. Strategic level

116. Berpandukan kepada objektif teras strategik

117. Kata Nama (spt Pembudayaan, Pembangunan)

119. Perancangan/pembangunan kepada inisiatif ICT

120. Kata kerja (spt kajian, membangun, menambah baik)

122. Kegiatan yang dilaksanakan untuk memenuhi program yang telah diatur

123. Cth: (i) Menubuh pasukan kajian; (ii) Mendefinasi skop kerja; (iii) Melaksana kajian; (iv) Menyedia laporan; (v) Mendapatkan kelulusan kajian.Aktiviti Activities In Formulation Stage

124. ICT Initiatives & Programs ICT Applications Change Management ICT Governance ICT Infrastructure R&D and Innovation HR SAMPLE

125. ACTION PLAN ICT STRATEGIC THRUST:_________________________ OBJECTIVES:_____________________________________

126. COST ESTIMATION SAMPLE

127. PERINGKAT 3 AKTIVITI (4) Peserta ditugaskan: Membangunkan Inisiatif dan Program ICT bagisekurang-kurangnyasatu (1) TerasStrategik; Membangunkan Pelan Tindakan ICT bagi sekurang-kurangnya satu (1) Teras Strategik; Membuat anggaran kos program ICT bagi sekurang-kurangnya satu (1) Teras Strategik. Nota: Templet Inisiatif dan Program ICT; Templet Pelan Tindakan ICT; Templet Anggaran Kos.

128. PERBINCANGAN KUMPULAN

129. PEMBENTANGAN

130. RUMUSAN BENGKEL

131. TempletKandunganDokumen ISP PRAKATA RINGKASAN EKSEKUTIF TERMINOLOGI 1. LATAR BELAKANG PROJEK Pengenalan Objektif Skop Projek Pendekatan Projek Carta Organisasi Projek 2. PENILAIAN BISNES AGENSI Latarbelakang Visi dan Misi Objektif Strategi

132. Sambungan... Fungsi Utama Struktur Organisasi Piagam Pelanggan Rangkaian Sistem Bisnes Proses Kerja Fungsi Utama Faktor Kritikal Kejayaan Analisis Keseluruhan Bisnes 3. PERSEKITARAN ICT AGENSI Persekitaran ICT Semasa Portfolio Aplikasi Teknologi Infrastruktur Organisasi dan Pengurusan ICT Analisis Keseluruhan ICT

133. Sambungan... RANGKA KERJA STRATEGIK ICT Teras Strategik ICT Inisiatif Strategik ICT Program dan Aktiviti ICT Penjajaran Inisiatif Strategik ICT dengan Rangka Kerja Peluang ICT Sektor Awam 5. STRATEGI APLIKASI Peningkatan Aplikasi Berimpak Tinggi PeningkatanAplikasiSokonganPembangunan AplikasiAtasTalian Pembangunan AplikasiDalaman PengintegrasianPangkalan Data

134. Sambungan... STRATEGI TEKNOLOGI INFRASTRUKTUR Kajian Infrastruktur dan Keselamatan ICT Pelaksanaan Infrastruktur ICT Kajian Pusat Data Sokongan Pembangunan Pusat Data Sokongan 7. STRATEGI PENGURUSAN DAN ORGANISASI ICT Pemantapan Pengurusan ICT Penstrukturan Semula Jawatankuasa Pemantapan Organisasi ICT Pembangunan Sumber Manusia 8. PERANCANGAN IMPLEMENTASI Pengenalan Strategi Pelaksanaan Jadual Pelaksanaan Implikasi Kewangan Faktor Kritikal Kejayaan

135. TERIMA KASIH